1. MICHAEL FRIEDMAN
2118 ClearviewAvenue Phone: (215) 366-5210
Abington, PA 19001 Mobile: (215) 630-5291
mfriedman042874@gmail.com
SUMMARY
Seasoned, well versed Software Quality Assurance Engineer/Technical Writer offering experience in testing
Regulated Validations, Financial Systems, and Web Based Reporting.
SKILLS AND QUALIFICATIONS
 Solid Software and Web-based Quality Assurance experience.
 Software expertise in: Microsoft Office Suite, SqlServer, SqlLite, JIRA, TOAD, Oracle
Forms, Service Now, ASP.net, Oracle, MAS200
 Experience in creating technical documents.
 Excellent knowledge and working experience in test planning, test execution and test
results analyses.
 Self-starter, a team player mentality
 Superb communication skills.
 Possesses the ability to act as a liaison between Project Manager and end user.
 Full knowledge of the Health Insurance Portability and Accountability Act (HIPAA).
PROFESSIONAL EXPERIENCE
2012-2015 Estenda Solutions– Technical Writer/Software Quality Assurance Analyst
 Created Standard Operating Procedures for the Software Development Lifecycle
 Created multiple templates that are utilized when writing ISO regulated documentation
 Tested web based applications (Comprehensive Disease Management Program) in
multiple web browsers, such as Internet Explorer, Firefox, and Google Chrome
 Tested software applications (Global Retinal Imager) utilizing different Operating
systems, such as Windows XP and Windows 7.
 Completed Internal Audits to assist the company in remaining compliant to its ISO
13485 certified Quality Management System by comparing the Standard Operating
Procedures to the ISO Standards and by reviewing how the employees were following
those procedures
 Created Application Change Orders for existing programs, to document the changes
needed to ensure the customer and company agreed on the needed requirements
 Wrote Installation Guides for new customers to help them complete installation of new
technologies on site
 Verified image capture and a Windows service for DICOM communication transfer
functioned as expected
 Wrote Product Plans, System Requirement Documents, Functional Specifications,
Integration Test Documents, Test Plans, Completed Test Results and Release Notes
during all testing phases
 Managed, tracked and communicated with all staff members of the company, when
training was updated or needed to be retrained
 Completed effectiveness checks on open Corrective Action Preventive Action (CAPA)
 Logged and tracked defects and bug in a Software defect application

2.  Completed testing defects and bugs, by testing the issue was corrected, plus Regression
Tested when a new release candidate was available for testing
2007-2012 MediMedia USA – Software Quality Assurance Specialist
 Created Functional and Test Specifications to test Federally Regulated prescription Drug
Sample Fulfillment programs
 Documented the Traceability Matrix to ensure that all test specifications meet the User
Requirements
 Reported defects to the developer
 Completed regression testing on programs to be certain that problem met the
specification requirements created in the approved documents
 Conducted User Acceptance Testing with end user once project is ready to move into
production
2006-2011 Information Builders – Software Quality Assurance Analyst
 Created test plans and test specifications for new features of web-based software
 Performed basic functionality and usability testing of new features
 Manually tested and analyzed daily builds
 Communicated bugs found with programming and management
 Documented steps to replicate found issues
2002-2007 MediMedia USA - Senior Accounts Receivable Specialist/Financial Analyst
 Supervised employees in Accounts Receivable group
 Constructed and created invoices per salesperson and customer requests by creating
them in project billing
 Applied cash receipts to the correct customer invoice in Oracle 11i and MAS200
 Updated budget and projects in Oracle for accurate billing
 Supported the efforts of converting the accounting system to Oracle 11i
 Created and assisted in writing a procedure manual for Accounts Receivable
Department
EDUCATION
B.A., Political Science,Kutztown University
Recommendations are available upon request