Ravichandra - Senior Manager and Banking Professional (1)
DevCv
1. DEBASIS DUTTA
Mobile: 09073382191 Tel. (Res.): 08240397074
E-Mail: deb_rok007@yahoo.co.in/debasis.dutta@janalakshmi.com
WORK EXPERIENCE & JOB PROFILE IN JANALAKSHMI FINANCIAL SERVICES(May-2016-TO
TILL NOW)
Working with JANALAKSHMI FINANCIAL SERVICES,Kolkata 2JC as a JANA CENCTRE HEAD &
handling a team of approx 70ty payroll employees(48 jananayaks from sales & 12 operation
staff from Acceanture)+more 4 jananayaks from Jana Pragati Centre & 4 Jananayaks from
Agent bankings are directly reporting to me.Handling a portfolio of 40 CR SB loan(Group),4 CR
of Nano loan(INdividual) & 3 CR of Super Nano loan.Also the upcoming business like
Microlight,SME,MSME & Home loan,mortgage businesses.
>Day to Day Business.
>Day to Day Operations.
>Day to Day administration.
>Ensure Quality business.
>Every day morning hurdle with sales & operation team
>Sourcing through Digital Banking(using TAB & Evaluates)to make it real time updates
>Strictly implement FiveS audit policy
>Doing Customer Engagement Pro-gramme on monthly basis
>Very Closely work on audit findings
>Adhere the Audit & Compliance parameters
>Collection through Digital Banking(using Netbook,Digital Dongel & Evauates)to make it real
time updates
>Day by Day new recruitment in different verticals
>Regular basis collection on time
>Avoid hard cash handling
>Collection through banks & mainly Agent Banking
>Total control on Attrition
>Quarterly promote the perfect experienced jananayaks.
>Closely check the branch security Parameters like-CCTV,Bulgar alarm,Fire extinguisher etc..
>Monitor the Gunman,Security Boy & two office boy.
>Day to day business achievement
>Track on business through SFDC,Webview,FOS webview
>Track on Petty cash & branch expenses through CBS checking
>Goal setting with my team for short term & long term basis
>Giving updated knowledge build up to our customers
>Updating my Jananayaks on Day to Day basis
>Daily & weekly basis cost parameter checking
>Monthly,Quaterly,Halfyearly & Yearly Budget set up
>Also responsible for Corporate Social Responsibilities
WORK EXPERIENCE & JOB PROFILE IN MUTHOOT GROUP(May-2014-May-2016)
Working with Muthoot Group as a Branch Manager in Haldia branch & handling eleven(11)
payroll employee(s) with the track record of consecutive two years Outstanding(5) rating.
The Branch Gold loan Outstanding Portfolio is currently approx Twenty Five(25) CR. Also we are
Expert in---
Money Transfer, Home Loan, Car Loan, any type of Insurance selling like Life Insurance, Health
Insurance, Travel Insurance & Auto Insurance, Gold Coin Selling ,selling Gold Bonds, Non
Convertible Debentures’, Package Tour(Domestic & International), Air, Rail & Bus Ticketing, Money
transfer, Bill Payment & Forex dealings etc.
2. Also, I have to taken care of Administration ,Audit(Gold audit, Accounts audit), Operation
,Five S audit ,Cash Management ,Customer Service ,Sales, Marketing & Compliance Part
on Day to Day basis.
R & R in Muthoot Finance Ltd (May 2014 to till now)
Within few span of time Haldia Branch make his footprint on each & every parameter. Not only
Gold loan but also NPA recovery, Interest collection, Investment,Insurance(Health & Life),Gold
coin sailing & Forex.
Several times our Haldia branch was recognized by our Chairman sir, MD sir & National Head.
My last year & this year performance rating was out standing(Highest Rating) & also qualified
for a Foreign Trip in Thailand & Bali as the Best Performing BM in West Bengal(FY 2014-15).
WORK EXPERIENCE & JOB PROFILE IN HDFC BANK LTD (Feb,2013-May,2014)
Working with HDFC BANK LTD as a Deputy Manager (Raghunathpur-Kolkata) from Feb,2013
Job Description:
Responsible for Interact with customers for all their banking related needs, to understand their
requirements and provide solution, Needs to ensure the regulatory, compliance requirements
are fulfilled, Up selling, cross selling and providing superior customer service etc also
generate revenue from my manage portfolio.
Branch Operations
>Handling customer centric banking operations & ensuring customer satisfaction by achieving
delivery and service quality norms.
>Responsible RTGS, NEFT, Clearing, Transfers, DD, PO, Forex, Travel Card & other Retail
banking Operations.
>Keep the branch up to date with regards to audit and compliance also Five s audit.
>Reporting to Management on periodical intervals including RBI.
>Also handle the Expenses.
>Handle the Dedicated Desk for Gold Loan Operation.
>Handle the Demat Desk also.
Client Servicing
>Securing premium business accounts of corporate(Current & Trade a/c), individuals
(Savings, NRE,NRO,FCNR,RUPEE PLUS & Family a/c) & other liability products (TASC a/c &
Fixed Deposit) .
>Mapping client's requirements & providing them with best banking solutions to suit their
needs.
>The total two(2) CR portfolio with total customer base was 412 .
>Enhancing existing relationship value & also educating customer on Friday fortnightly.
>Cross selling of third party products like Mutual Funds, Gold Coins, Health
Insurance(HDFC ERGO); Life Insurance, and General Insurance & the Gold Loan.
>Overall responsible for activities relating to brand building, advertising & other promotional
activities.
3. >Main clients are- Haldiram Group, Siddha Group,IFB Group,Emami Group,Topsel Toyota
group etc.
Process Enhancement Initiatives
>Conceptualizing & implementing modifications in the operating procedures to optimize
resource utilization & maximize productivity.
>Adherence to the Six Sigma Quality Techniques, Five S, Customer Relationship
Management (CRM) and Channel Migration in the banking operations through internet
banking, mobile banking etc.
>Always maintain the all MIS reports, Important Docs, Files, Sales Reports adhering the Audit
Process.
CERTIFICATIONS ,AWARDS & EXPERIENCE IN ICICI BANK LTD (MARCH 2010 –February 2013)
Passed National Stock Exchange’s (NSE’S) NCFM courses:
o On Demat Servicing- NISM-VI Certified
o On Mutual Fund Servicing- AMFI Certified
o On Life Insurance Servicing- IRDA Certified
o Applied for commodity trading certification from NISM.
Has been awarded as the Service Idol in ICICI Bank Ltd.
Has been awarded for Best e-Learner Category.
Wild Card entry for I Star in Hydrabad Film City in April,2012.
Qualify in SPLASH on August,2012
Selected For GOA CONVENTION on July,2012 and awarded by our General Manager
Mr.Amit Palta.
Has been awarded as the Best Value Banker In “Connect Contest” at GANGTOK on
May,2012 & awarded by our Retail Banking Head Mr.Anirudh Kamani.
Qualify for Gala Dinner at SWABHUMI and awarded in MONDARMONI on April,2012ddd
Has been awarded as the Best value Banker in “connect contest “ for Lap1,2013 as a
platinum Club member in RBH category.
Awarded by the National Investment head Ms. Nupur Sharma for Highest Gold sale in
Dhanteras in 2012.
Getting Appreciation mail from our Zonal Head for Gold Loan Disbursement throughout
the year 2012 with maintaining the accuracy.
Branch getting the 7 Star(Best Rated) in Audit & Compliance Parameter for repeatedly
Two Years.
Experiences & Awards in Max NewYork Life (Aug’2008-Jan’2010)
Organization Max NewYork Life Insurance
Title Sales Managar
Duration 2Yrs & 6 Months
Location Kolkata
Description Recruitment, Retention & Development, also the growth of
myself ,my team as well as my Organization.
Team Size Handling a Team of thirty five(35) people.
Awards Produce Best Agent Advisor of the Year 2009 as well as Best
Sales Manager of the Year 2009 in Activation & Recruitment. Also lots of monthly &
Quarterly parameters at Regional & Zonal Level.
EXTRA CURRICULAR ACTIVITY
Three years degree in painting under Bangiyo Sangeet Kala Kendra.
National Yoga Champion
Knowledge in Microsoft Word, Excel & Power point.
4. Member of Theater team of the Zonal team at ICICI bank.
PERSONAL DOSSIER
Date of Birth 21st
December,1984
Address Ashu Roy Road,Bye Lane,Bagula Road,PO-Saktinagar,Town-
Krishnagar,Dist-Nadia,West Bengal-741102.
Family Father-Business(Agricultural Machinery),Mother-House wife, Sister-
Govt. School teacher in Krishnagar.
Language known Bengali, Hindi & English
SYNOPSIS
Successfully completed PGDBO from Institute Of Finance Banking & Insurance (Autonomous-
NIIT),Kolkata.
Well versed with subjects like Finance, Marketing, Insurance & Banking Operation.
Adaptable and a quick learner; possess skills to work under pressure.
Proficiency at grasping new technical concepts quickly & utilizing it in a productive manner.
Believe in continuous learning and an innovative approach.
Been proactive and focused as a student and professional.
EDUCATION
PGDBO in Banking & Operation from The Institute Of Finance Banking & Insurance
(Autonomous-NIIT),Kolkata-2010.
B.Sc. (Hons) from the University of Burdwan with 1st
Division(64%) in 2006.
Pursuing MBA in Banking and Finance from Lovely Professional University (in distance).
Applied for JAIIB.
Diploma in Information Technology Application from Youth Academy (Govt. of W.B).
12th
from West Bengal Council of Higher Secondary Examination with 2nd
division(56%) in 2003.
10th
from West Bengal Board of secondary Examination with 1st
division(76%) in 2001.
TOTAL EXPERIENCES & EXPOSURE
. Experience of 11 Years & 06Months
. Career started as a successful Financial Advisor from ICICI Prudential Life (Dec’2005-
April’07)
. working as a Sales Development Manager in HDFC SLIC & handle a of twenty eight(28)
people from May,2007 to June,2008.
. Exposure in Hardcore Sales , Insurance, banking Operation, customer Service, Audit,
Compliance & Team Handling .
. Industry- Finance , Banking Operation, sales, Audit, Team handling, Customer service,
compliance, Mutual Fund & Insurance.
SIGNATURE- Debasis Dutta
Place-Kolkata,
Date-December,2016.