Project report Indiabulls Housing Finance Ltd.

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WINTER TRAINING REPORT ON
Field Investigation Reports
For
INDIABULLS HOUSING FINANCE LTD.
By
AASTHA JUNEJA
In Partial Fulfillment of the award of the degree
Post Graduate Diploma in Management
2017-19
Specialization: Finance and Marketing

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WINTER TRAINING REPORT ON
Field Investigation Reports
For
INDIABULLS HOUSING FINANCE LTD.
Under the supervision
Of
MR.GURVINDER SINGH
Submitted By- Aastha Juneja Name of Faculty guide-
Prof.Pushpendra
Roll number 60

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INDEX
1. About Company 5-15
2. Executive Summary 16
3. Literature review 17-18
4. Need for the Study 19
5. Objective and Methodology 20
6. Sources Of Data 21-22
7. Findings 23
8. Data analysis and Interpretation 24-25
9. Limitations 26
10. Suggestions 27
11. Conclusions 28
12. Bibliography 29

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DECLARATION
I Aastha Juneja student of New Delhi Institute of Management PGDM 2017-19
declare that every part of the Project Report on Field Investigation Reports
Submitted by me is original.

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About Indiabulls
Indiabulls is an INDIAN company headquartered in Gurgaon (NCR Delhi), with
its presence in the Real Estate, Infrastructure, Financial Services, SECURITIES,
Retail, Multiplex and Power sectors. In the middle of 1999, Sameer Gehlaut and
his close IIT Delhi friend Rajiv Rattan bought a defunct securities company with
an NSE membership and started offering brokerage services later joined by their
friend Saurabh Mittal. In December 1999, the company built one of the first online
platforms in India for offering internet brokerage services. In mid-2000, Indiabulls
Financial Services received venture capital funding from Mr. LAKSHMI MITTAL
& Mr. HARISH FABIAN.
Indiabulls Group is one of the country’s leading business houses with business
interests in Power, Financial Services, Real Estate and Infrastructure. Indiabulls
Group companies are listed in Indian and overseas financial markets. The Net
worth of the Group is Rs16, 844 Crore and the total planned capital expenditure of
the Group by 2013-14 is Rs35, 000 Crore. Indiabulls Power is currently developing
Thermal Power Projects with an aggregate capacity of 5400 MW. The first unit is
expected to go on stream in May2012. The net worth of Indiabulls Power is Rs.
3,919 Crore. The company has a total capital expenditure of Rs 27,500 Crore. The
company has been assigned ‘BBB’ rating.

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Indiabulls group Indiabulls Group is one of India’s large Business houses. The
Group has several businesses which cover a wide spectrum of Real Estate,
Financial Services, Securities, Power and Chartered Aviation. Many of the
companies are public entities and are listed on Indian stock markets.
Indiabulls was conferred the status of a “Business Superbrand” by The Brand
Council, Superbrands India in 2008
INDIABULLS GROUP
INDIABULLS
SECURITIES (IBSL)
INDIABULLS POWER
(IBPOW)
INDIABULLS REAL
ESTATE (IBREL)
INDIABULLS FINANCIAL
SERVICES (IBFSL)

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INDIABULLS GROUP OF COMPANIES
Indiabulls Financial Services
Indiabulls Financial Services Ltd, one of India’s leading non-banking financial
companies(NBFCs) is leading provider of lending and other financial products
including home loans, loans against property, commercial vehicle loans, and
commercial credit to prime corporate.
Indiabulls Housing Finance Ltd, a SARFAESI notified Housing Finance Company
is a wholly owned subsidiary of Indiabulls Financial Services Ltd; provides
competitively priced home loans to both self-employed & salaried segment clients.
With a dedication to serving the customers at maximum possible locations,
Indiabulls Financial Services has a wide network of 300 branches spread over 110
cities across India. Indiabulls Housing Finance has one of the fastest Home Loan
delivery systems in India. Easy & convenient online access to Indiabulls’ Home
Loan account saves time, efforts & money wasted in visiting offices of home loan
providers for every single query or requirement. All the security measures for
online account access are taken care of at Indiabulls Housing Finance.
Indiabulls Home Loans is emerging as the most preferred brand in housing finance.
Indiabulls Financial Services has over 3, 00,000 satisfied customers & cumulative
disbursements of loan amount over Rs.60, 000 Cr. The company has a net worth of
Rs.5, 037 Crore with an asset book of Rs 27,521 Crore. Indiabulls believes in
forging a deep personal bond with each of its valued customers. At Indiabulls
Housing Finance. Customer care is of utmost importance. At Indiabulls all the
customers feel privileged as they get guidance in all aspects of home buying such
as selecting the suitable property, checking approvals of the project, filing
documents, registration of the property, choosing MI & tenure of their loan to

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accommodate their financial resources etc. Indiabulls team always tries to help
customers even going beyond the call of duty.
Indiabulls Financial Services enjoys AA+ rating and has one of the lowest leverage
and highest net worth among the peer group. Indiabulls has very stable long-term
financing from leading Indian and international banks and financial institutions.
Indiabulls is serving its customers over a decade with passion & commitment.
Home loans
At Indiabulls Housing Finance Limited, we support your dream of owning a home.
It becomes your partners while you lay the foundation of your dream home. It
assists you at every step and ensures that buying your perfect home is a happy and
memorable experience. While owning a house is a cherished dream and an
achievement, buying a home requires long-term planning, large investment and
responsibility. Indiabulls helps you achieve your dream by providing the best-in-
class financial help and services. While you take this momentous decision, we
guide towards everything that is best for you.
As we understand your dreams and goals, we ensure that you receive a safe and
secure home loan scheme. Our teams are attentive, careful and always receptive to
your needs and feedback. Along with the best rates and schemes from us, multiple
incentives of acquiring a home loan make your dream home a happy reality

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Commercial vehicles loan
Indiabulls Commercial Vehicle Loans offers commercial loans to a wide variety of
business owners. Through simple documentation, we provide easy loans to first
time buyers and fleet operators. We offer quick and easy loans to small and
medium operators which help them in acquiring vehicles with minimum hassles
and documentation. We customize financing options to suit your needs. Our
priority is to help you find uncomplicated answers to your financial concerns. With
our thorough knowledge of the market and long association with transporters, we
assist you as you plan your purchase. We support our easy to understand finance
schemes with quick completion of transactions to help you proceed with your plans
swiftly. At every step, we assure you a quick, transparent and hassle-free deal.
Loan against property
Indiabulls Financial Services understands how difficult it is to choose between
your aspirations to become successful entrepreneur & your personal priorities.
Indiabulls Loan against Property will take care of your financial needs while you
can concentrate on your business plan. Indiabulls Loan against Property will guide
you to understand the hidden value of your residential or commercial property so
that your smaller medium-sized enterprise need not feel the crunch of working
capital.
Indiabulls Loan against Property can also help you to fund your other working
capital needs such as business expansion.

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This loan can be as high as 65% of the market value of your property and is
available to Small to mid-sized businesses, Partnership firms and Private Ltd or
closely held companies.
Indiabulls Real Estate Limited
Indiabulls Real Estate Limited is a real estate company which does development of
“high-end office and commercial complexes, premium residential developments,
mega townships, retail spaces, hotel and resorts, state of the art special economic
zones and infrastructure development”.
Indiabulls Real Estate is one of the largest real estate company in India with
development projects spread across high-end office and commercial complexes,
premium residential developments, mega townships, retail spaces, hotel and
resorts, state of the art special economic zones and infrastructure development. It
has 31 ongoing projects totaling 71.55million square feet, 2551 acres of SEZ
development and an additional land bank of 836acres. Each project bears a stamp
of thoughtful solutions and highest quality. The company has partnered with
specialists from India and abroad working on various aspects including design,
landscaping, engineering and structural strength of each of the developments.
It further employs most advanced construction equipment’s and technologies that
guarantees on-time delivery like advanced jump-start technology, advanced
logistics and vertical transportation systems, wind tunnel engineering as also
international quality construction grade steel and the highest strength M70 and
M80 concrete. The company has more than 90% of its portfolio in Mumbai, Delhi

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(NCR) and Chennai markets with Rs. 4,000 crore of land bought through
government auctions.
The main focus of Indiabulls Real Estate is construction and development of
properties, project management, investment advisory and construction services.
Indiabulls Real-estate has delivered a record 3.3 million sq. ft. developed space
valued at $ 1.75 billion (within 4 years of inception). This is fastest and largest
delivery in value terms by any Indian real estate developer in the same time period.
It has partnered with Farallon Capital Management LLC of USA to bring the first
FDI into real estate in the country, is listed on the Mumbai, Luxembourg and
Singapore Stock Exchange and has been assigned an A+ rating.

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PRODUCT OF INDIABULLS FINANCIAL LIMITED (IBFL)
Demat Account
The term "Demat", in India refers to a dematerialized account for individual
Indian citizens to trade in listed stocks or debentures in electronic form rather than
paper, as required for investors by the Securities and Exchange Board of India
(SEBI). In a Demat account, shares and securities are held electronically instead of
the investor taking physical possession of certificates. A Demat account is opened
by the investor while registering with an investment broker (or sub-broker). The
Demat account number is quoted for all transactions to enable electronic
settlements of trades to take place.
Access to the Demat account requires an internet password and a transaction
password. Transfers or purchases of securities can then be initiated. Purchases and
sales of securities on the Demat account are automatically made once transactions
are confirmed and completed.
Trading Accountant
An account similar to a traditional bank account, holding cash and securities, and is
administered by an investment dealer. An account held at a financial institution and
administered by an investment dealer that the account holder uses to employ a
trading strategy rather than a buy-and-hold investment strategy.

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Derivative security
A security whose price is dependent upon or derived from one or more underlying
assets the derivative itself is merely a contract between two or more parties. Its
value is determined by fluctuations in the underlying asset. The most common
underlying assets include stocks, bonds, commodities, currencies, interest rates and
market indexes. Most derivatives are characterized by high leverage.
Commodity trading
An individual or a firm, registered with the Commodity Futures Trading
Commission that receives compensation for giving people advice on options,
futures and the actual trading of managed futures accounts. Registration for CTAs
is done through the National Futures Association, a self-regulated organization
responsible for reviewing and accepting registration.
Initial Public Offering – IPO
The first sale of stock by a private company to the public. IPOs are often issued by
smaller, younger companies seeking the capital to expand, but can also be done by

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large privately owned companies looking to become publicly traded. In an IPO, the
issuer obtains the assistance of an underwriting firm, which helps it determine what
type of security to issue (common or preferred), the best offering price and the time
to bring it to market.
Mortgage
A debt instrument that is secured by the collateral of specified real estate property
and that the borrower is obliged to pay back with a predetermined set of payments.
Mortgages are used by individuals and businesses to make large purchases of real
estate without paying the entire value of the purchase up front. Mortgages are also
known as “liens against property" or "claims on the property."
Insurance
Insurance is a form of risk management primarily used to hedge against the risk of
a contingent, uncertain loss. Insurance is defined as the equitable transfer of the
risk of loss, from one entity to another, in exchange for payment. An insurer, or
insurance carrier, is a company selling the insurance; the insured, or policyholder,
is the person or entity buying the insurance policy. The amount to be charged for a
certain amount of insurance coverage is called the premium. Risk management the

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practice of appraising and controlling risk, has evolved as a discrete field of study
and practice. The transaction involves the insured assuming a guaranteed and
known relatively small loss in the form of payment to the insurer in exchange for
the insurers promise to compensate (indemnify) the insured in the case of a
financial (personal) loss. The insured receives a contract, called the insurance
policy, which details the conditions and circumstances under which the insured
will be financially compensated.

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EXECUTIVE SUMMARY:
The report contains the study done at IBHFL. The report title is “A Study on
NEGATIVE FIELD INVESTIGATIONS REPORTS”
The report gives an Overview of the FI reports which company gets from its
Vendors about their client’s authenticity.
The study was conducted to find out the reasons for NEGATIVE FIELD
INVESTIGATIONS REPORTS.
The methodology adopted for the study was the negative reports from the company
itself i.e., Primary Data. For this purpose, a sample size of 100-150 was taken.
Data was collected by the Vendors of the Company which is restricted and
confidential to the Company and was also analyzed thoroughly and presented in
the form of tables in Excel Sheet.
IBHFL must take some serious actions on their increasing number of negative FI
reports. They should ask their vendors to call their clients from a particular cell
number and not from their landline numbers. IBHFL must work on its sales team
members.
On the whole IBHFL is a good place to work at. The company should try to take
action against their vendors and sales members, it will help the company in
reducing their cost and time.

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LITERATURE REVIEW
There is a growth of home loans after 2001.
Ojha (1987) in his paper "modern international caparison of productivity and
Profitability of public sector banks of India" making Comparison on the basis of
per employee indicators and taking examples of state bank group and Punjab
National bank noted that Indian banks are the lowest in all accounts. However such
international comparison will not be fair for numbers of reasons. He also
mentioned Home loans have an inverse relation with interest rates i.e. when
interest rate low the demand for home loans increase.
Narasimham Committee (1991) points out that although the banking system in
our country has made rapid progress during the last two decades, there is a decline
in productivity and efficiency and erosion of profitability.
Department of Banking operations and development, RBI: Bombay observed
that the rapid expansion of banks activities since 1970 called for a phase of
consolidations to improve the quality of banks operational efficiency, productivity
and customer services.
Lacour Michael (2006) there are some problems also attach with these home
loans such as time i.e. filling of application of loan to closing, people have their
own specified needs from these home loans which are not fulfilling.
La courr, Michael (2007) analysis in this study the factors affected the increase in
the level of Annual percentages rates (APR) spread reporting during 2005 over
2004. The three main factors are changes in lender business practices, changes in

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the risk profile of borrowers and changes in the yield curve environment. The
Growth of home loans is due to increase of living standard of people, shifting from
joint family to nuclear family.
Berstain David (2009) examined in this study taken from 2001 to 2008 that in this
period there is increasing use of home loans as compared to private mortgage
insurance (PMI).People are going more towards home loans than private mortgage
insurance. IHFL provides a very competitive interest rate on home loans as
compared to other banks.

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STATEMENT OF PROBLEM
The objective of every company would be reducing or minimizing their cost so that
their profits and revenues could go up. Maintaining cost and time is always a
challenge for the organization. Many times, company is not able to reduce costs
because of the various reasons attached to it like, they do not want to change their
vendors or the companies.
NEED FOR THE STUDY
IBHFL always wanted to maximize their revenues and profits but due to the
unknown reasons that the cost reduction analyzed by the company is not up to the
mark. Intends to find out the causes and remedies for the high cost.

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OBJECTIVE OF THE STUDY
The following are the objectives of the study:
1. To minimize the cost and time of the company in investigating negative
reports.
2. To know the limitations of the vendor and the salesperson.
3. To study the general profile of the customers.
4. To offer few suggestions/methods for reducing cost and time.
METHODOLOGY
RESEARCH METHODOLOGY IS A WAY TO SYSTEMATICALLY SOLVE
THE RESEARCH PROBLEM.
Research Methodology is a way to systematically solve the research problem. In it,
step-by-step methods are followed to solve a particular problem. It refers to a
search for knowledge. It can also be defined as a scientific and systematic search
for pertinent information on a specific topic. In fact, research is an art of scientific
investigation.
The methodology adopted for this study was discussions with branch heads, FI’s
officers, and managers, employees of IBHFL, salespersons, vendors, and
colleagues. Hence, the research spent considerable time in studying negative
reports. The main focus was to find out the causes and reasons for the negative
reports which is obviously increasing company’s cost and wasting time as well in
processing files.

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SOURCES OF DATA
Primary Data:
Primary data is the new or fresh data collected from the respondents through direct
interview using a pre-structured questionnaire. Primary data is collected, through
questionnaire and survey of 100 numbers of respondents of IBFL & others with 25
to 50 years age group, residing in Bangalore city.
Secondary data:
Secondary data is obtained from published sources, including literature, industry
profile, and databases of the company. Internet sources and published books
RESEARCH METHODOLOGY
“Research is a systematized effort to gain knowledge.”
In this project work, I choose Primary Data provided by the company itself.
Company Field Investigation Officer’s already had some prescribed Questionnaire
which they provide to the vendor or agency who make a report after meeting the
clients. After the collection of negative reports, I did analyze and interpreted the
data, and found out IBHFL is incurring a huge cost in dealing with negative FI
reports.

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IBFL is the best company in New Delhi. Because they are a quick service provider,
less paperwork, and sanction the loan at a negotiable rate of interest within 48 hr.
after completing the paperwork.
RESEARCH PROCESS
Define the problem
and opprtunity
Design the
research
Design the data
collection form
Specify the sample
Collect the data
Analyze the data
Research and
Findings

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SAMPLING SIZE
A Sample size of 150 negative field investigation reports was taken.
FINDINGS
1) No client interaction for additional information.
2) IBHFL never rejects their clients on the basis of one negative report.
3) Vendors or Agencies should update their parameters to judge a client for the
loan approval.
4) A salesperson should meet each and every client in person and should take
their information (Office and Residential Address, Phone No.) completely
and carefully.
5) Third party check is a very important parameter for IBHFL while
considering client for a loan.
6) Both Office and Residential Address Field Investigation report must be
positive.
7) Applicant and Co-applicant, both address proofs are mandatory for the
company.
8) A salesperson should read their manual clearly and should not give
preference to an applicant who belongs to the NEGATIVE AREA.

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DATA ANALYSIS AND INTERPRETATION
In Data Analysis, I analyzed 200 and above negative FI reports and interpreted
them in excel sheets by mentioning reasons for negative FI, Remarks, and methods
to overcome.
For example:
Case 1:
REASON: Negative area (slum areas)
Remarks: All the parameters are met, but case was not sanctioned because of the
Negative area issue
METHODS TO OVERCOME: Sales person should not consider those cases who
are falling in negative area
Case 2:
REASON: incomplete address.
Remarks: address was not traceable due to the income address provided by the
applicant.
METHODS TO OVERCOME: salesperson should write complete address along
with house number and landmarks.

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After the study and interpretation of 200 negative reports, it can be concluded that
both the salesperson and agencies must help the company in reducing their cost
and time in investigation negative FI reports.

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LIMITATIONS OF THE STUDY
• When agency’s person could not be able to trace right residential or office
address of the applicant, they called applicant and wrote down complete
address but did not visit there. It increases company’ cost and time.
• There was no personal interaction with the client
• No personal interaction with the agency people.

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SUGGESTIONS:
This Project titled “To study on the negative Field Investigation Reports” was
undertaken primary data were collected and organized and the same was
analyzed. Subsequently, research finding was prepared and documented. Based
on the research findings following suggestions are made:
• A Salesperson should not consider those files which fall in negative areas.
• A Salesperson should write complete addresses of applicant and co-applicant
along with house numbers and landmarks.
• If a vendor gets right residential or office address on phone, then he should
visit and confirm their stay and business at that time only.
• Vendors must call applicant from a cell number, not from the landline
numbers.

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CONCLUSION
The majority of India’s non-financial banks are not very diversified in terms of the
products and services they offer. One strategic focus that institutions can
implement to remain competitive would be to reduce their cost as much as
possible. And cost reduction is possible through applying and training new
techniques to employees and salesperson. Thus, low cost is the key to making huge
profits in today’s competitive era.
IBFL has a good system of loans proposals, which helps to sanction the loan. The
time taken by the company to sanction the loan is satisfied. The loans are
sometimes rejected also, it is been taken into consideration, the manager had to
maintain the record of the rejected applications for analyzing the causes of
problems. IBFL is located in an urban area many of the home loan, commercial
vehicle loan, loan against properties, are sanctioned more in number. IBFL is very
good at providing the services and gives a high amount of loan &low interest rate
and the accurate services.
Finally, the whole research was carried out in a systematic way to reach exact
results. The whole research and find based on the objective. However, the study
has some limitations also such as lack of time lack of data, not good knowledge of
local language, which posed problems in carrying out the research. But proper
attestation was made to carry out research in a proper way and to make an accurate
conclusion for the IBFL which may beneficial for non-financial banks to enhance
their customer base.

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BIBLIOGRAPHY
SEARCH ENGINES
• Http://indiabulls.com
• http://aibfl.comhttp://wikipedia.coms
• http://answers.com
• http://dreamhomes.indiabuildinginfo.com/tips_articles/epages/credit_apprais
al_4_housing_loans.asp
• http://www.loanuniverse.com/credit.html
• http://simple.wikipedia.org/wiki/loan

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