1. CRAIG VAN DER PLANK
Linux Systems Administrator
I currently provide technical support at T-Systems South Africa’s for customers such as Eskom, Transnet and SAB
Miller and previously Netcare.
I am experienced at RedHat Linux and SuSE Linux Enterprise Server installations and configurations. I performed
routine system management, operating system upgrades and software updates.
I am a strong communicator and problem solver with industry experience applying my expertise gained from learning
and research. I am analytical and contribute to formulating strategies and concepts.
The ever changing business landscape makes innovation an integral part of my personal and business goals. My
commitment to the adherence to principles and values contributes to my persuasiveness amongst peers and
colleagues.
I am a well organized and result driven individual.
2. CRAIG VAN DER PLANK
Updated28/03/2016
Physical Address : 57 Chaucer Road, Lombardy East, Johannesburg
Contact Details:
Cell 073 365 7183
Home: 011 264 0322
Business: 010 221 6461
Email: Craig.vanderplank@t-systems.com or craigvdp@gmail.com
Gender: Male
Identity number: 751002 5187 080
Nationality, Race South African, Coloured
Languages: English, Afrikaans
Drivers License: Yes, Code 08
Marital Status: Married
Child Dependents: 2
3. EMPLOYMENT HISTORY
Company: T- Systems South Africa (Pty) Ltd
Industry: Information Technology
Position : Unix Specialist (Linux)
Term of Service: 12 December 2006– to date
As a Unix Speciallist I am responsible for SuSE Linux Enterprise Server Administration to Eskom, Transnet and SABMiller customers, in accordance
with laid down standards. Previous support experience included Netcare:
Responsibilities:
• Installing, configuring, executing and monitoring the health of customer Linux systems on both physical and virtual environments.
• Maintain and troubleshoot server hardware / firmware.
• Interaction with various vendors about providing hardware support and back up.
• Maintain hardware inventory – racking of new hardware – decommissioning of old hardware – Maintain landscape drawings / outlay.
• Monitoring servers for stability and taking both proactive and reactive measures to correct and prevent issues.
• Continuous investigation into application of best practices and enhancements of the environments.
• Monitoring Linux servers for stability and taking both proactive and reactive measures to correct and prevent issues.
• Implementing appropriate solutions in order to achieve 100% uptime.
• Providing fellow System Administrators and Support Representatives with technical support and guidance.
• Conduct regular system audits.
• Ensure that systems are secure and all relevant patches and upgrades are carried out.
• Manage calls in terms of escalated call times.
• Communicate internal and external call status.
• Conduct research on technology, new technology, optimization and alternative technology.
• Adhere to change management processes.
• Ensuring the adherence to processes and procedures.
• Escalation of any problems with data or delays in projects to relevant management where necessary.
• Responding to requests from the business.
• Assist the business in compiling proposals for new systems and services.
• Understanding the information needs, the business objectives and the market sectors.
• Ensuring suitable communication/updates are being provided to internal and external clients on the status of ongoing project work.
• Creation and fulfilment of project tasks.
• Experience supporting Linux environments utilizing SUSE and other Linux operating systems.
Key Performance Areas
• First line Support and general system maintenance to Netcare, Eskom and Transnet customers.
• Swift resolution of Incidents and RFS’s and Change Orders
4. • Keeping within the Service Level Agreements stipulated by Netcare, Eskom, Transnet and SABMiller.
• Timeous restoration of services.
• Customer interaction and communication.
• Effective Incident, RFS and Change Management processes and call management.
• Keeping abreast of Service Failures.
• Effective and successful Change control processes
Company: Arivia.kom
Position: Customer Service Analyst
National Operations Command Centre
Area: Managed Services
Position Description:
Perform day to day infrastructure and application administration tasks to support to Eksom clients with ongoing requirements.
Provide input into the architecture of the infrastructure and application environments.
Monitor infrastructure and application components via management toolsets to proactively ensure service availability.
Implement technical operational standards.
KEY COMPETENCIES
• Server Hardware platforms and Systems management
• Good working knowledge of Networking
• Good working knowledge of Storage
• Knowledge of ITIL concepts
• Define operational documentation and processes
• Research and development within relevant field of expertise
SKILLS:
Manage and resolve incident and problem.
Installing and configuring applications relating to BackOffice.
Standby support of infrastructure and application environments.
Good analytical and problem solving skills.
Both verbaland written communication skills.
Ability to interact with clients.
Ability to work in a large cross-functional team environment.
5. Company: Arivia.kom
Position: Customer Service Analyst – National Service Desk
Area: Managed Services
Job Profile
Novell / Netware Administration to Eskom customers, in accordance with Eskom Standards, with regards to the following:
Novell Directory Services and GroupWise account registrations.
Novell Directory Services and GroupWise account moves.
Assigning customers Rights to files and folders within the ESKOM network.
Key Performance Areas:
• First line Support and general Desktop maintenance to ESKOM
• Swift resolution of Incidents and RFS’s
• Keeping within the Service Level Agreements stipulated by ESKOM
• Timeous restoration of service.
• Customer interaction and communication.
• Effective Incident, RFS and call management.
• Keeping abreast of Service Failures.
Broad based knowledge of Netware Infrastructure which includes:
• Novell 6; Novell Directory Services
• iFolder; iManager
• Proxy Services; GroupWise
• Console One; Zenworks
6. Company: South African Airways
Position: Customer Service Agent
Reservations Call Centre
Duration: October 2005 to 27 November 2006
Job Profile
• To assist clients telephonically in an inbound call centre environment.
• To facilitate the booking process for passengers including changing tickets and reservations of any special needs that the customer may
have.
• National and International Web Support for www.flysaa.com
• Assisted with in-house systems troubleshooting.
Company : South African Airways
Position : Office Administrator – Corporate Image
Duration : February 2005 – September 2005
Job Profile
• Administration of records pertaining to uniform issues, limited to items outside the scope of the corporate uniform department.
• Assisting with additional items and orders needed by crew.
• Design structures for tracking and monitoring of queries.
Company : South African Airways
Position : Customer Service Agent
Duration : December 2004 – January 2005 (voluntary)
Job Profile
• Operated as a customer service agent at international arrivals.
• Duties included meeting arriving international flights and receiving flight documentation and passengers with special needs.
• Assisting passengers with transit and baggage queries.
• Facilitating the transfer of special needs passengers from their arriving flight to any further connections.
• Completed air- side safety course.
7. Company : South African Airways
Position : Cabin Crew Member
Duration : 08/04/1997 – 01/09/2004
Job Profile
• Primarily to ensure onboard safety of airlines passengers and aircraft.
• To deliver onboard services to passengers in line with service procedures.
• To effectively resolve queries and conflicts that passengers may experience in flight.
• To perform the above it is necessary to have strong communication skills, excellent time management, effective interpersonal
skills and problem and conflict resolution ability.
EDUCATION AND TRAINING
SecondaryEducation: Matric (Grade 12) - 1993
TertiaryQualification:
Foundationsof Novell Networking
Certificate –College Campus
A+ Core Hardware 2003
A+ OperatingSystemTechnologies2003
Broad basedknowledgeof Netware Infrastructure whichincludes:
Novell 6;Novell DirectoryServices
iFolder;iManager
ProxyServices;GroupWise
Console One;Zenworks
CertifiedLinuxAdministrator–SUSE Linux Enterprise Server11.
Currenttrainingcompleted:
MCSA - 6418C DeployingWindowsServer2008.
MCSA - 6439A Configure andTroubleshootingWindowsServer2008
ApplicationInfrastructure.
RedHat Enterprise Linux 6(forservers)
