1. Jennifer M. Burrows
439 New BritainRD 2nd FL Berlin, CT 06037
Phone 860-933-2304
E-mail: jburrows139@gmail.com
Objectives
To obtain a challenging and rewarding position in which I may demonstrate my
abilities and experience with opportunity for future growth.
Education
High School Diploma
June 2010
Currently Enrolled in Manchester Community College
Major Law/ Paralegal
Experience
Senior Account Manager
Safe Home Security 55 Sebethe Drive Suite 201 Cromwell Ct 06416
- Resolving complicated or difficult customer issues pertaining to system equipment for all fire and
security systems. I believe with every problem there is always a solution.
- Scheduling service calls and maintaining the schedule for techs to cover multiple states
nationwide.
- Reviewing and informing customers of their systems needs in a clear and efficient manner.
- Maintaining all aspects of customer relations. This requires strong interpersonal skills,
computer skills, organization is key.
-Working in a constant fast paced environment where attention to detail and meeting strict deadlines
is crucial.
­At a moment’s notice, completing special assignments as needed by the President of Safe
Home Security (SHS) Inc. Such as upgrading client’s equipment for customer service, audits, data
entry etc.
- Managed Inventory Department for two years then assigned to 2G assignment. Deadline
January 2017. Which included tasks such as but not limited to:
-Frequent Technician Audits on Physically Inventory.
-Purchased all equipment for Technicians, Dealers and Clients Accounts.
­Shipping client’s orders using carriers such as FedEx and USPS

2. ­Receiving all packages for company’s correspondence such as payroll, Agreements and clients
returns.
­RMA’s for entire company.
-Negotiated prices/ Price compare.
-File dealer purchase orders and quotes.
-File Technician Inventory.
-Track and Investigate missing packages.
- Utilizing software on a day to day basis such as: FoxPro, Pitney and Bowes shipping Send suite
Live, FedEx Ship Manager, FedEx Online (Activating and Deactivating logins), Microsoft Excel,
Microsoft Office, SHS Intranet (For client records) and Outlook Mail.
Skills
Customer Service, Filing,Data entry, schedulingservice,Inventory Control, Auditing, Tech support for
security systems and Billing.
1/2011 – 9/2012 Shop-Rite Corporation
Price Rite
Cromwell, CT
Position: Front End Cashier
Duties: In this position I was responsible for scanning and/or entering all grocery
items customers purchased with an emphasis on accuracy and efficiency.
2006 – 2009 Hungerford Youth Museum
Berlin, CT
Position: Museum Assistant/Animal Care Provider
Duties: In this position I was primarily responsible for the overall cleanliness of all
animal cages and equipment, the daily feeding and watering and the general needs of
the animals housed at the facility. The animals included: reptiles, amphibians, birds and
mammals.

3. References:
1. Edward J. Bratina, Vocational Education Teacher, Berlin High School,
Berlin, CT (860)828-6577
2. Sal Crisafulli, Electrical Services Coordinatorfor Facilities
Management UCHC, Farmington, CT (860)372-7136
3. Brett Shuckerow, IT Manager, Safe Home Security Inc. Cromwell, CT (860)836-9530
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