1. Daren W Howard
50 Somerset Ct, Covington, GA 30016, 678-896-7148 (Cell), 770-385-9196 (Home)
darenwh@yahoo.com dh1365@att.com darenwh@hotmail.com
Network Support Specialist
Network Management, Troubleshooting, and Repair
Sr. Specialist, Network Support
AT&T Inc.
2315 Salem Rd, Conyers, GA 30013
January 2009 – Present
 Automated network element acceptance process to reduce the time required by an employee
to complete the process from 1 hour to less than 20 minutes. This change also consolidated
database information for network elements reducing work required by technicians to research
equipment issues from 45 minutes to less than 10 minutes.
 Worked as a United Way Representative for a Business Unit with over 1000 employees for three
consecutive years generating giving growth that exceeded corporate goals and increased
participation from 90% to 100%.
 Received 14 awards for innovation and have presented ideas to the Angel Committee of a
fortune 500 company five times. Out of more than 50,000 ideas submitted only about 100 have
been presented to the Angel Committee which is comprised of AT&T Executive Leaders. Five of
those 100 were my ideas. These ideas have had impacts on current business offerings of the
company.
Senior Network Control Engineer
AT&T Inc.
December 2007 – December 2008
Brookfield, WI
Completed technical write up of transport events that impacted AT&T Mobility and major customers of
AT&T for leadership to provide a clear record of the events that lead to an outage and the restoration
efforts that were utilized to restore service.
 Identified issues during the repair process that resulted in restoration delays and provided
suggestions on how to minimize these delays during future outages. This lead to a significant
decrease in the average outage times.
 Identified need for improved methods of working with groups responsible for maintaining
spares and shipping them to field engineers in a timely manner. This lead to faster repairs
during customer impacting outages and facilities that was in a simplex condition due to the need
for spares were restored to full service in much shorter time spans. Outages that previously
lasted as long as a week rarely last longer than 24 hours as a result of this work.
Daren W Howard
215 River Crest Lane, Covington, GA 30016, 678-896-7148 (Cell), 678-342-9002 (Home)
darenwh@yahoo.com dh1365@att.com darenwh@hotmail.com

2. Network Service Manager
SBC Communications Ltd
March 2004 – December 2007
Waukesha, WI
 Work closely with Customers, Provisioning, Local Repair, Service and Customer Vendors, and
various groups including Sales, Service Representatives, and Account Managers to verify service
issues were resolved for customers in a timely manner.
 Worked with customers, their vendors, and various engineers to verify proper configuration of
systems on network equipment and at customer sites to ensure uninterrupted service.
 Assisted in design, development, and continuous update of Methods and Procedures used to
define work processes. Performed regular audits of same processes to insure timeliness with
current processes, procedures, and systems throughout life cycle of the document.
Manager, Instructional Design
Ameritech
January 2003 – March 2004
Waukesha, WI
 Provided project management for various training projects and initiatives within the Network
Training group. This involved managing multiple SQL databases, developing, implementing, and
testing various web pages and changes to web pages on two separate websites using
Macromedia Dreamweaver MX, and Microsoft SQL Server 2000. Managed relations between
our department and various internal and external vendors who were also working on this
project.
 Lead project to convert various classroom and hiring systems to current company standards to
include upgrade of basic network topography, movement of various network resources and
clients from outdated domain to new Windows 2000 based network, and upgrading of various
classroom facilities to current standards to meet the needs of the organization. This resulted in
increased efficiencies and utilization of systems allowing various groups to complete training
needs.
 Organized training schedules to free up resources to allow training of over 30 BCS support
personnel and 67 BCS sales personnel in time for critical rollout of region wide long distance
offering.
 Organized the implementation of upgraded testing systems within the company staffing centers
to increase hiring efficiencies.
Systems Administrator
Ameritech
July 2000 – December 2002
Brookfield, WI
 Completed network topology improvements to bring the training center to current network topology
standards. This reduced the amount of maintenance needed while increasing bandwidth and reliability of
the network backbone.
Daren W Howard
215 River Crest Lane, Covington, GA 30016, 678-896-7148 (Cell), 678-342-9002 (Home)
darenwh@yahoo.com dh1365@att.com darenwh@hotmail.com

3. Skills
Telecom Regulatory Environment Technical Writing/Documentation System Testing
Technical Troubleshooting Solves Problems and Analyzes Issues Takes Initiative
Software Product Testing Quality Management Project Management
Product installation and Support Process Management Problem Management
OSI 7-Layer Model Collaboration and Teamwork Network Administration
Network Operations Network Engineering Network Architecture
Network and Internet Security IP Services Innovates
Fault Management Network Incident Management Ethernet
Emerging Technologies E911 Engineering Drives For Results
Develops Strategic Perspective Customer Support Operations Business Orientation
Call Center Management Conceptual Thinking Creativity
Communicates Powerfully and Prolifically Networking/Communications Hardware
Software Defined Networks Network Function Virtualization