1. BRIAN DUKE 720.560.0512
10526 Madison Way, Denver, CO 80233 brian@box201.com
www.linkedin.com/in/brianduke2
SUPPORT SERVICES PROFESSIONAL
“Results-Oriented”
Database / Network Design & Administration
Web Design ~ Subject Matter Expert (SME)
Software Development ~ Network Architecture
Agile ~ Re-engineering ~ Customer Satisfaction
Improved Productivity ~ Team Building ~ Cloud
Vendor Management ~ Training ~ Analysis – Cost Control
Performance Improvement ~ Lean ~ Scrum
Assisted in the migration of SQL Services from 2000, 2005, 2008 and 2008 R2, supporting
of rebuilding a 617 page divisional website into a new 15 page C# web application.
Improved efficiency for the hosting of more than 30,000 unique users.
Administered and developed DBA and C# tools to manage the voice network and
multimedia services. Implemented on-going migration of all voice traffic to IMS switch.
Ensured cutting-edge technological solutions while researching and sustaining innovative
engineering deliverables.
Introduced SSRS, SSIS for continuous integration using Team Foundation Server (TFS).
Opened the door for the building of virtual machines by implementing the first VM from the
ground up.
Manage five SQL Servers as a part of a six member team addressing DBA activities and
DBD. Administer S.T.A.R.S. (Switch Translations and Routing System) website.
Key strengths include leadership and project management along with exceptional problem
solving and organizational skills.
Professional Accomplishments
Systemized and improved troubleshooting by building a web page to run queries during
outages, on behalf of customers. Provided more accurate answers boosting customer
service significantly within 60 days.
Delivered exceptional customer service during inappropriate service upgrade by sales
force. Collaborated and conference-called with carrier to reinstate services within eight
hours. Notified by CEO of personal client letter received, exceeding customer services.
Coordinated teams to identify complicated Tier III support function in circuit commands.
Resolved issue after hours of testing, discovering a switch with the latest software
communication driver that needed to be set back to a previous version.
Delivered complex technical solution for new product launch more than a week earlier
than projected. Original prototype suggested delivery was twice the time quoted by the
2. sales force. Created series of methods to support product launch and production QA
testing for all business class customers.
Brian Duke (Professional Accomplishments, continued) Page 2
Brought migration code project back on schedule, by working with a company partner
who was at risk of being late with data. Consultant was struggling with lack of support for
documentation necessary to complete tasks. Directed code test to verify results and
ensured on-time delivery.
Created reports in record time to allow another department access to the database
server. Determined requirements and appropriate filters and generated report access
within approximately 10 minutes. Received accolades.
Implemented critical phone access on 9/11. Failed switch in one of the WTC towers was
connecting calls prior to collapse, which was eminent. Started NextGen application,
provisioned equipment to ports and cabled a new connection to accept all AT&T traffic.
Freed up jammed lines and relieved excessive phone traffic.
Computer Skills
Microsoft Office Suite
SQL Server 2012, .Net 1.0/2.0/3.5/4.0, Expect,
Mysql/Postgres, Oracle, C#, Unix/MS Server/BSD,
Cisco IOS, Switch Translator, Perl/PHP/Shell
Career Summary
PE-Voice Automation Engineer
Solution Development / Administration
Comcast Communications, LLC, Denver, CO
Database Administrator
Insight Global, Denver, CO
PHP Developer
Blue, Inc., Denver, CO
Solution Developer
Level3 Communications, Broomfield, CO
Education
Network Administration
Regis University, Denver, CO
General Studies
Front Range Community College, Westminster, CO
Denver Technical College, Denver, CO
University of Colorado, Colorado Springs, CO
Pikes Peak Community College, Colorado Springs, CO
Professional Affiliations
