6. What’s key to guest satisfaction? Behaviour What your guest did as a direct result of experiencing your Hotels
7. Process What your hotel did Satisfaction How your guest felt Behaviour What your guest did as a result
8. Brand Service Product Price Value Guest Satisfaction Guest Retention Recommendation and referrals Loyalty What you do How you made your guests feel What your guest does next
9. Sásta Surveys objective To provide clients with data that enables informed decision making in the retention and development of its core assets, guests and employees. Satisfied Guests - Experience Satisfied Employees - Reward & development Satisfied Owners - Profit
10. Our proposals to you? Contact kieron@sasta.ie Or visit www.sasta.ie Or simply call +353 1 6102221 Sásta Surveys Proposals