1. Qu-223- C L.I.G Flats
North Pitam Pura
Near Register office
Pitam pura, New Delhi
E-mail:gopaldahiya13@gmail.com Gopal
Mob# +91-9311448453
PROFESSIONAL SYNOPSIS
 Overall 9 years of experience in collection {loans/credit card}, training, and Banking collections {loans}.
WORK EXPERIENCE
Duration March 2013- Till date
Employer (Current) Tri Shakti Services
Location Rohini Delhi
Client HDFC Bank
Role Agency Manager
ROLES AND RESPONSIBILITIES
 Co-ordination with Backend regarding Settlement Letter, DPR, Receipt Recon, Billing and
Allocation Distribution etc
 Preparing report for Daily Operational Meeting with client {field}.
 Provide Process Support to team, evaluate Team member’s performance.
 MIS Generation, Review, Strategy Formulation and Implementation.
 Approaches potential clients by utilizing mailings and phone solicitation; making
presentations.
 Direct and handle the daily activities of collection Team. Discuss & resolution of
issues/problems faced by field staff with customers.
 Give awareness to customer for KYC.
 Random checking of FOS on field & checking case remarks.
 Visit in field for Customer inquiry and solutions.
 Looking after delinquent portfolio of Used car loan/Commercial Vehicle Loan’s( 0-5
buckets).
 Re passion/re pkt. of cars/bikes.
 Dealing with the walk in Customer in Bank.
 Minimizes delinquencies and recovers revenue by performing collection activities.
 Reduces risk by ensuring all collection activities are conducted according to federal and
state regulations and keeping accurate records.

2. Duration Oct 2010- March 2013
Employer Exl India Ltd
Location Noida
Client Bajaj Finserv
Role Team leader
 Business to business calling for building business relation with clients and loans/credit
card holders
 Bajaj Finservice product knowledge and given to best training to new hired Agent.
 Oversaw collections initiatives and interacted with executives to meet organizational
objectives Tracking daily, weekly, and monthly quality reports for improving
production
 Coordinated all activities in the collections department and led a team of productive
employees
 Supervised collection department with a staff of five
 Managed all stages of collections for 3 geographical locations
 Reduced staff to 5 collectors and increased overall revenues.
Duration Feb 2006- Aug 2010
Employer Caretel India ltd
Location Pitam pura, Delhi
Client ICICI Bank ltd
Role Sr. Collection Exe
ROLES AND RESPONSIBILITIES
 Tracking different bucket 0-higher in loans and credit card for ICICI bank ltd.
 Proficiency in product lines applicable to processing unit(s)
 Business to business calling for building business relation with clients and loans/credit
card holders.
 Coordination with team, sharing new updates to make them comfortable to work,
providing back support for entire team to meet quality parameters
 Tracking daily, weekly, and monthly quality reports for improving production

3. PROFESSIONAL QUALIFICATION
 One year Computer in Science from IGNOU
2007 M.A(POL Sc) IGNOU
2003 B.A Delhi University
2000 Intermediate All India C.B.S.E
1998 High School All India C.B.S.E
PERSONAL INFORMATION
 FATHER’S NAME : Shri Ved Prakash
 DATE OF BIRTH : 13/12/1980
 MARITAL STATUS : Married
 Nationality : Indian
 Language Known : English, Hindi & Punjabi
Date:
Place: GOPAL
EDUCATIONAL QUALIFICATION