1. DANIELLESMITH
22a Cambridge Road, Blackpool | 07845849687 | danielle_smith@outlook.com
SUMMARY
Versatile,self-taughtmarketing,social mediaandwebanalyticskillsincludingwebpage and
postcreationusingWordpress.
Ambitious anddetail-orientededitor,proof-readerandcopywriter.
Adaptable administrative background,meticulous,well organisedandproactive.
Broad industryexperience includesFinance,Property,Retail andGovernmentsectors.
Creative,focusedanddedicated toanytask,whilstworkingunderpressure andto
deadlines.
Comfortable workingata supervisory orentrylevel;previously supportedsenior
managementandcompanydirectors,includingsome PA duties.
SKILLS
HighlyIT literate,advanceduserof MicrosoftWord,Excel,Outlook;Sage Line 50,
Wordpress,Hootsuite andquicktoadapt toin-house software systems.Highspeedtypist.
ExcellentEnglishlanguage andgrammar,bothinverbal andwrittencommunication.
Copywriting, copy-editingandproofreading.
Marketingskills,includingdigitalandsocial mediamarketing.
EXPERIENCE
April 2015 - Present Executive Assistant/Special ProjectManagement, HargreaveHaleLtd (Temp)
 TakenonforatemporaryroleasExecutiveAssistanttotheManagingDirector,toorganisemeetings
andtakeminutes.OtherPAdutiesasrequiredincludingdiarymanagement.
 Myskillswererecognised tobe bettersuitedforProjectManagementandOperationalRisk,whichI
have beenundertakingsinceMay2015(stilltoprovideEA/PAcoverwhennecessary.)
 Thisrolerequiresregularreportsbasedonanalyticaldata,liaisingwithvariousdepartmentswithin
the companyand external companies.Ialsoproofread and copyedit clientletters/emailstobemail
mergedand 15 departments’ quarterly procedures manual, alongwithotherad-hoc documents as
required.
 Workingcloselywithseniormanagementtoprovideessentialdata,updatesandtimelinesforRiskand
Projects;attendingandpresentingatseniorlevelmeetingswhererequired.
 Workingcloselywithinternalauditorsandimplementingrecommendationsandchangestopolicies
andprocedures.

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Nov2014 – Apr
2015
AdministrationAssistant, Atos(Temp)
 WorkingforAtosunderNationalSavingsandInvestments,Iwastaskedwithtakingcallsandreplying
toemailenquiriesfromthegeneralpublicanddealingwithinvestmentsandsavingaccounts.
 UsingtailoredITsystemstoinputnewdetailsandcheckcustomeraccounts. Takingpaymentdetails
forsavingsand investmentaccounts. Knowledge of numerous available products andadvising
customeronsuitableaccounts.
 Resolvingcustomercomplaintsefficientlyandunderstandingcustomerqueriesandrespondingby
emailsandTwitter,withinKPI.
Aug2013 – Nov
2014
LettingsAdvisor, Place2 Let
 Administratorofthecompanywebsite,Facebookpage/contentandourentriestoZooplaand
Rightmove,usingspecificpropertysoftwareandotherOfficeproductsonadailybasis.Compiling
reports,contractoragreements,landlordcontractsandtenancy agreements:proofreading/editing
myownandothersworkas required.
 Creatingcontentfortemplatedocuments,onlineandprintpublicationsandpropertyadverts.
Mar 2013 – Aug
2013
CustomerService Advisor, QuindellLegalServices
 Consistenttopperformerinconvertingcasesforrepairsandhire oncar insurance
schemesSwintonandRAC
Aug2011 – Sep
2012
SalesAdministrator&LogisticsCo-ordinator, Laila’sFineFoods
 Liaisingwithleadingsupermarketstoensure timelyandaccurate deliveriesof stock.
Reportingandanalysisonsalesfigures,stockcontrolsandaiding5Directors.
Sep2008 – Aug
2011
ConcessionSupervisor, HallettRetail
 Drivingsaleswithcreative merchandising,arrangingdeliveriesandstock control.
Sep2005 – Oct
2008
Store Manager, Pressed 4 Time
 Improvingsaleswithpromotions,advertisementsandexcellentcustomerservice.
Aug2001 - Aug
20015
AdministrationAssistant, DWP
 Providingexcellentcustomerservice via phone andpostandvolunteeringforInvestors
inPeople scheme.
EDUCATION
2015 BA (Honours) EnglishLiterature, Open University
2015 DiplomainBusinessMarketing(NCFELevel3), Open Study College
2015 Proofreading, SfEPRecognised
2014 NVQLevel 2 BusinessAdministration, Blackpool&FyldeCollege
2001 GCSE Grade A-B:EnglishLanguage,EnglishLiterature,Maths,MediaStudies,BusinessStudies,
St. Mary’sHigh School

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PERSONAL
IwishtotakemycareerinadirectionwhereI canbuildonmyvastadministrationbackgroundand
includethemarketingskillsIhavelearnt, aswellasmyloveoflanguage.Ihaveakeeninterestin
media,journalism,PRandmarketing.
Ispendmyfreetimeworkingonagamingandentertainmentwebsite.Ihaveresearchedand
implementedthissitefromlaunchingandhostingthewebpagestoaddingregular,quality
contentthroughWordpressandsocialmediapromotion.
The skillsIhaveaccomplishedfromthisprojectincludesbetterSEOwriting,Hootsuite,Google
Analytics,AdwordsandAdsense,aswellasintegratingseveralaffiliateadvertisingprograms.
I like tokeepupto date withcurrentculture trends,the publishingindustry,mediaevents
and marketingtechniques.