Santiago Bravo Gonzalez' summarized CV. September 2018 (2 pages) English Language

1. Santiago Bravo González
Business & ICT Managing Consultant
Integrity, trust, loyalty and commitment to the client,
company and teams with whom I work. High dedication and
performance in projects. Oriented to client and to fulfill
company objectives, and meet expectations. I am
persevering, with learning ability, creative, innovative, good
communicator and self-taught. I work well under pressure. I
like to take care of my colleagues, help them grow and build
high performance teams.
Detailed CV
santiagobravogonzalez@Gmail.com+34 609 337 672
http://pensytech.com/
Madrid, Spain
SUMMARY EXPERIENCE
EDUCATION
University degree: Bachelor of Physics
Universidad Autónoma de Madrid.- UAM
1984-1990.
1st cycle executive coaching (ICF ACTP program)
Escuela Europea de Coaching (EEC), 2009
Community Mgmt & Digital Marketing course
Fundación UNED, Feb-July 2013, 500 hours)
Languages
Spanish English French
Mother tongue Advanced Intermediate
SOFT SKILLS
Teamwork / Organization
low highlow high
Management (Unit, P&L)
low high
Leadership
low high
Operation. Project Execution
low high
Thought Leadership /
Innovation
low high
Marketing. BusinessDevelop.
LinkedIn profile Twitter profile Facebook profile
Unit Management (max 20 -30 people): Business volume of 1.5 - 2 Million
€ /year, as a partner in Atos Consulting in the last years (2009-2012), and
search for unit profitability.
Team management: people "recruiting" and assignment to projects (+10
selections/year), "mentoring" & professional career support (5
supervised/year), performance evaluation (+20 evaluations/year).
Projects, clients and partners mgmt: Negotiation (contracts and
agreements). Execution of projects, ensuring profitability, quality of
deliverables, compliance with deadlines, and customer satisfaction and
engagement for recurrence in projects. New clients (at least two per year).
Leadership based on values ​​(#confidence, #commitment, #collaboration,
#hard work, #dedication), and to give example and take care of the team.
Presale and Business Development: Preparation and defense of offers to
clients (+20 presentations and proposals/year), event presentations and
articles in the media (+10 marketing impacts/year), market prospection
and innovation in new service lines ( at least two a year).
Thought Leadership & Innovation: publication of white papers, market
studies & benchmarking. Participation in trend observatories and
corporate innovation initiatives
I have 26 years of experience in ICT and business
consulting. Last 5 as a freelance professional (between
2014 and 2018) and 21 years in national and
multinational consultancies, of which 17 years
managing teams and projects and 13 holding
management positions. I have managed,
commercialized and carried out projects in different
consulting practices: business strategy, benchmarking
and market studies, IT strategy and planning, design
and optimization of CRM / customer Services
processes, and digital channels implementation.
Currently, as an entrepreneur, I have founded
Pensytech Consultoría (www.pensytech.com) in
January 2017, a personal brand with which I offer
independent, specialized and expert consulting services
in the fields of Social CRM, Social Customer Service.-
SCS, and Customer Engagement Center.- CEC, for
digital transformation of customer-brand relationship,
mainly based on remote, digital and social media
channels.

2. Desk (Madrid) /
Punctual
totally flexible /
frequently
Job mobility / Travels
routine driven Knowledge driven
Job characteristic
local global
Geographicalspread work
activities
No team work Mostly teamwork
Teamwork
HOBBIES
LIFE PHILOSOPHYTECH SKILLS & KNOWLEDGE
Knowledge & Consulting Background
Tools & Technical Skills for Social Collaboration
low high
Social Media skills
low high
Computer Tools
Windows
(XP/7/8/10)
Msft Office (Word, PPT,
Excel, Access, Outlook)
Conferencing Tools,
GoToMeeting, GoToWebinar
Google Hangouts, Msft Skype
Enterprise Social Networks
(ESN) & Microblogging: Jive,
Slack, Msft Teams, Yammer
Social Listening: Pirendo, Audiense,
Hootsuite, Mention, Tweetdeck
CMS y Blogging:
WordPress
ERP y CRM (SAP,
Salesforce)
Social Media profiles: LinkedIn, Twitter, Facebook, Google+
THE AVERAGE BUSINESS DAY
PROFESSIONAL MOTIVATIONS
IDEAL JOB SEEKING
STRENGTHS
LinkedIn profile Twitter profile Facebook profile
Expert knowledge in the field of multichannel customer
relationship management & customer care (processes,
technological and organizational architecture), as well as
in methodologies (design, modeling & planning) and
related technologies and solutions for processes
optimization and automation, including Contact Center,
self-service,collaborative and social channels solutions.
#CRM, #Contact Center, #Customer Service, #Social
Customer Service (SCS), #Social CRM, #Social Media,
#Digital Transformation, #Telecommunication,#ICT
Strategy, #Market Research, #Benchmarking
#Knowledge Management, #InteractiveVirtual
Assistants, #Chatbots, #IVR/VRU, #Voice Portals,
#Speech Technologies, #Speech Analytics.
Industries and markets: Greater experience and projects
in: Telco, Financial sector (retail banking) and Public
Sector (central and regional governments) .
With humility, effort, passion and high-
mindedness can go far and progress in life.
Always giving more than what is received.
Continue learning and demonstrating the value,
through my personal brand (www.Pensytech.com), or
within other consultancies or projects as a freelance,
where I can help companies:
• In facing the new challenges of customer-brand
relationships' digital transformation,and
• in the optimization of customer services in digital
and social channels
I like to enjoy the family, cooking, take care of my
plants, practice sports in contact with nature such as
skiing and scuba diving. Also, going out with friends
and going to the cinema to watch science fiction
movies, listen to music, travel and have time for
reading and keep learning.
Ideally, the jobs and roles that I can perform
effectively, and bring more value, would be as an
expert or senior consultant (in Customer Services /
Social Customer Service / Social CRM / Contact Center),
or managing positions to develop business in Spain,
where are my main contacts, preferably based in
Madrid. I can also lead, coordinate or carry out projects
in other areas of technology and business consulting
(PMOs, market studies and benchmarking, and
technological trends observatories).
How I spend my time in a typical working day
Detailed CV