Personal Information
Organization / Workplace
Madrid Area, Spain Spain
Occupation
Business & ICT Consultant, #ContactCenter, #SocialCustomerService, #SocialMedia, #CRM, #ThoughtLeadership
Industry
Consulting / Advisory
Website
www.pensytech.com/
About
I have 26 years of experience on Business and ICT Consultancy. I have been working and leading projects in most of the business and ICT consulting practices: ICT strategic planning, business Strategy, market research & benchmarking, and CRM and Contact Center optimization.
Skills, knowledge & technical competences are related to customer services and virtual channels automation, focusing on converged, social, collaborative and interactive solutions for customer services optimization (#SocialCustomerService, #SocialCRM, #ContactCenter, Virtual Assistants, Voice&Speech Tech., etc.). I have experience in several markets, but more focused on Telco, Finance and Public Sector.
Tags
business consulting
consulting
thought leadership
consultant
managing consultant
santiago bravo gonzález
cv
curricula
customer service
customer relationship management
social customer service
it consulting
digital transformation
digital strategy
crm
social crm
social media
market research
social media strategy
See more
Presentations
(2)Documents
(2)Likes
(2)Cómo crear y publicar una encuesta en linea utilizando Google Drive
Centro de Formación en Periodismo Digital
•
11 years ago
Beyond the CIO/CMO - The Rise of the Chief Digital Officer | CIO Perspectives Virginia 2014 | Keynote by Dion Hinchcliffe
Dion Hinchcliffe
•
9 years ago
Personal Information
Organization / Workplace
Madrid Area, Spain Spain
Occupation
Business & ICT Consultant, #ContactCenter, #SocialCustomerService, #SocialMedia, #CRM, #ThoughtLeadership
Industry
Consulting / Advisory
Website
www.pensytech.com/
About
I have 26 years of experience on Business and ICT Consultancy. I have been working and leading projects in most of the business and ICT consulting practices: ICT strategic planning, business Strategy, market research & benchmarking, and CRM and Contact Center optimization.
Skills, knowledge & technical competences are related to customer services and virtual channels automation, focusing on converged, social, collaborative and interactive solutions for customer services optimization (#SocialCustomerService, #SocialCRM, #ContactCenter, Virtual Assistants, Voice&Speech Tech., etc.). I have experience in several markets, but more focused on Telco, Finance and Public Sector.
Tags
business consulting
consulting
thought leadership
consultant
managing consultant
santiago bravo gonzález
cv
curricula
customer service
customer relationship management
social customer service
it consulting
digital transformation
digital strategy
crm
social crm
social media
market research
social media strategy
See more