This document discusses co-design in healthcare. It begins by introducing the authors and their organization, the AHS Design Lab. It then contrasts the current reactive healthcare system with the future vision of a more proactive, personalized system designed around the user. The document asks for examples of when systems have not been designed for users and the conditions needed for effective co-design. It provides questions to encourage discussion around using co-design to address issues like senior nutrition. Overall, the document aims to promote the use of co-design and design thinking to create a more patient-centered healthcare system.

1. Are you sure that’s co-
design?
AHS Design Lab
D4AHS.com
Twitter @Design4AHS
Linked In: AHS Design Lab

2. Who are we?
Marlies
@TweetVanDijk
Josh
@JRMnurse
Maya
@mayapajevic

3. Why are we talking co-design?

4. Reactive, sick care
Today: System
The Future of Health
PRECISON
= Innovation
TIMING
MODALITY
DURATION
POWER
CURRENCY
1 size fits all, crude, analog
Institution-centred
Episodic, intermittent, silo’d
Healthcare provider
Volume, inputs, costs,
fee-for-service
Future: Person
Proactive, preventative, predictive
Personalized, intelligent
Decentralized, omnichannel, digi-cal
Continuous, team
People-powered
Value, outcomes, fee-for-health

5. When have you heard people
talk about using co-design
but you knew it was bullshit?

6. What co-design is not…

7. Do you have an example when
the health + care system was not
designed for the user

8. Culture and Conditions…
…that are in place when I feel co-
design is going to happen.
• Transparency about problems
• Yes and… Mentality
• Desire to change the “brules”
• Action oriented (Most important)
@majapajevic

11. What is co-design?

13. Co-design and Design thinking

16. Who is using co-design

18. How might we serve delicious, nutritious and
culturally diverse food for seniors?

19. Activities for encouraging co-design

20. Melvin’s story

21. Journey Map

22. Tools we like
1. Designkit.org/methods
2. nngroup.com/articles/empathy-mapping/
3. frogdesign.com/wp-content/uploads/2016/03/CAT_2.0_English.pdf