How do you boost resilience in adolescents & young adults (AYA) with cancer? Hopelab combines science+design to tackle these complex problems and built a chatbot to do just that.

1. Designing for Resilience:
The Intersection of Tech & Self on the Healing
Journey
Chris McCarthy
Vice President Strategy & Innovation, Hopelab
Executive Director, Innovation Learning Network
@McCarthyChris, @hopelab

2. Hopelab is a social innovation lab focused on designing
science-based technologies to improve the health and
well-being of teens and young adults.
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3. The ILN is network of healthcare innovators who share
the “joys and pains of innovation” with a special focus
on large care delivery systems.
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4. Science + Design
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How does one boost
resilience?

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A Primer on Chatbots:
• A computer program designed to simulate
conversation with human users
• Serves up responses based on a decision tree
• Introduces users to behavioral interventions
that drive better psychosocial and health
outcomes
• This is not supposed to replace human
relationships or real therapy
• Designed to handle emergency crisis situations

10. • Natural fit with the psychology outcomes we
identified
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• Ease of adoption, engagement, and retention
• Potential for distribution and scale
• Ease of experimentation for psychology
interventions

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13. HopeLab — Confidential 13

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Want to play with the chatbot?
Want to bring the chatbot to your
organization?
Other ideas?
Contact Ashley Pandya:
apandya@hopelab.org