1. Linda Harth – LindaHarth@hotmail.com
Functional Analyst
 Over 4 years of experience diagnosing computer hardware,software, operating systems and networking issues
 Skilled communicator,both written and orally
 Two years of experience supporting and maintaining a VHA HPS national database application
 Two years of experience with SCRUM methodology and practice
Summary of Qualifications
Oracle Software &
Tools:
Oracle People Soft, Single Sign On
Databases: SQL
Software, Tools,
Languages:
Active Directory, Adobe Flash/Shockwave, Android OS, AT&T Connect Account
Management, App Dynamics, Blackberry Enterprise Account Administration
Services, Blackberry OS, CA Service Desk Management, Cisco desktop agent,
Cisco IP communicator, DameWare Mini Remote Control, Deltek Time and
Expense, Costpoint and WebReq, EAS Autonomy Archiving System, Exostar
systems,Firefox/Safari, Good Mobile Control administration, Google Chrome,
Internet Explorer, iOS v.5-7, Java Active X, Juniper components,McAfee
Endpoint Encryption and tech code generator, MS Lync 2010, Snipping Tool, HP
Client Automation Agent,MS Office, MS Visio, MS Project, MS Remote Desktop
Connection, MS Software Center, MS Windows 7/8/XP, including Enterprise
Account Lockout Status, Novell iManager accounts administration, Oracle
products,PeopleSoft, Remedy ticketing System, VASCO token administration,
VMware, Virtual Personal Network (VPN), terminal session,Wireless account
administration
Operating Systems:
Linux, UNIX, MS Windows
Methodologies:
Agile Software Development, Data Analysis,SQA, SCRUM, Best Practice
Education:
Bachelors of Science/Pre-Med, George Mason University; 1993,
Associate of Science/Computer Information Systems/Network Security, ECPI
University, 2012
Training:
Overview of the Scrum Development Process 3/2016, Software Practices
(SCRUM): SCRUM Roles 3/2016, VA Privacy and Information Security
Awareness and Rules of Behavior 4/2016, Privacy and HIPAA Training 4/2016
Clearance:
Active Public Trust, PIV Issued 2015APR29, Expires 2016OCT08
Engagement Experience
Technatomy Corporation, Fairfax, VA 05/2014 - Present
BMS/OHRS Support Functional Analyst , HPS Help Desk Technician II
 Provide Tier II/Tier III Support for the Department of Veterans Affairs (VA) under the Health Product Support
(HPS) efforts.
 Identify, research and resolve technical problems presented through Level I, II, and III Help Desk Tickets.
 Document, track, and monitor problems to ensure timely resolution.
 Attend and participate in regularly scheduled and ad hoc meetings
 Re wrote Technical Manual Section 2.5
 Attend End User Group Meetings and work with the Business Owner

2. Linda Harth – LindaHarth@hotmail.com
BAE Systems, Herndon, VA 01/2013 – 04/2014
Service Desk Analyst
 Took ownership of each customer’s issues arising from the use of laptops, desktops, desktop applications,
remote connections,hardware, and communications equipment using the Remedy ticketing system.
 Researched, analyzed and resolved basic network, software, and hardware questions and problems received by
phone,email or othermeans.
 Documented customer information and detailed problem descriptions in the service desk ticketing system.
 Resolved issues with Windows XP/7, MS Office Suite (Word, Lync, Excel, Power Point, Visio), Internet
Explorer, Google Chrome, Firefox and Safari, Adobe Flash, Shockwave, Java and Active X, iPhones, Androids
and Blackberrys.
 Provided account administration, management, and troubleshooting for Deltek, PeopleSoft, Blackberry
Enterprise, MS Outlook, AT&T Connect, VASCO and DigiPass Tokens, Good Mobile Control, Novell
iManager, Exostar and McAfee Endpoint Encryption.
 Supported Virtual Private Network and Remote Desktop environments and connections.
Prince William County Schools, Manassas, VA 01/2010 – 01/2013
Teacher’s Assistant
 Prepared instructional materials and assisted staff using MS Office Products, Windows XP/7, Novell
GroupWise, and SmartBoard technologies.
 Resolved hardware and software issues on PCs and laptops within the classroomenvironment.
 Assisted with maintaining progress records and data collection.
 Reinforce the learning experience using iPads and touch screens