Quartet Service Inc. is an IT services company located in Toronto, Ontario with 28 staff members across various roles including help desk, onsite response, server specialists, and network specialists. They provide IT services and support to clients across Toronto with average help desk response time of 28 minutes and onsite response time of 32 seconds. The company manages a large infrastructure including over 80TB of backup data and private fiber networks.

1. Response
Vehicle
Staff
6 Help Desk
12 Onsite Response
8 Server Specialists
4 Network Specialists
4 Telephony Specialists
2 Consulting
2 Project Management
6 GTA
Dispatch
Locations
Salary
75%
Average Help Desk Answer Time:
Average On Site Response Time:
Help Desk Location:
On Site Service Available: Anytime
Toronto
28 Minutes
32 Seconds
Average: 3 Years Quartet: 5.5 Years
Quartet Service Inc.
1867 Yonge St., Suite 600
Toronto, Ontario
M4S 1Y5
www.quartetservice.com
416-483-8332
sales@quartetservice.com
Quartet Service - At a Glance 2014/15
CertificationsExperience
Profit vs Revenue Projects vs Support Tickets
Quartet’s Infrastructure IT Staff
87 Private Fibre Networks
Up to 1 GBpS
32 Managed
Networks
5565
Phone
Lines
2890
Mobile
Devices
2340
Desktop
Devices
318
Managed
Servers
Manage
186 TB
of Data
Backup
84 TB
of Data
Manage
34 TB
of Data
Backup
19 TB
of Data
Quartet
Cloud
Large Number
of Desktop
Installations
Mostly Patching, Backup
and Administration
Community Local/VPN
Installation, and Cabling
PBX, Mobile and VoIP Services
Same Revenue as 2012,
but more Profitable
(Result of Recent
Efficiency Initiatives
Low Markup
on Hardware
Acquisition
of VAR
Servers
112 Years
Network
56 Years
Telephony
67 Years
Cisco
35
Microsoft
72
VMWare
22
Staff Attrition Rate