Making the most of Jabber

1. Maria Urlea
Virtual Systems Engineer
January 2017
“Useful Stuff to Know about Jabber!!!”
Understanding How to
Make the Most Out of Your
Jabber Deployment

2. Agenda
Contacts Chat TelephonyConfig
FedRAMP
• This session is a combination of design & product update
IPv6 Support
What next…

3. What is Jabber?

5. • 30M+ Jabber seats
• Mobile activations
• 70+ public customer
references
Jabber Market Presence

6. Cisco Jabber Market Adoption
70+ public references including:
Manufacturing Engineering Healthcare Retail
Business Partner Government and Legal Education Financial
EXECUTIVE SUMMARY
Challenge
Part of the Messagerie Group, Emmelibri is one of Italy’s leading book distributors.
The company supplies wholesale and supermarket retailers, as well as traditional
bookshops and discount book stores. It also has a strong online presence through a
number of Internet-based retail businesses.
As elsewhere in the world, Italy’s book distribution market is competitive and fast-
paced, with rival companies in a race to supply outlets with the books customers
want to read. To stay on top in this environment, it is essential to have efficient, agile
operations that enable distributors to react quickly and flexibly to opportunities and
issues as they arise.
However, with an extended network of affiliates and subsidiaries, Emmelibri was
finding it difficult to achieve the cohesive teamwork required to deliver such fast,
efficient and tailored service. The company realised that improving communications
could significantly enhance its performance across the enterprise by helping
employees and external partners to collaborate more closely. “To increase efficiency,
it was mission-critical to make it possible to reach the right person quickly, at the
point we needed them,” says Luca Paleari, chief technology officer at Emmelibri.
“We wanted our employees and partners to be able to connect at any time and in
any location, so they could resolve issues quickly and serve our customers faster.”
Solution
Emmelibri’s IT staff worked alongside a Cisco partner to identify situations, such
as briefings about new book releases, where employees and partners need to
collaborate to address customers’ needs. The project team then developed an
architecture that integrates a wide range of voice and video communications
technologies. These would work pervasively across Emmelibri’s organisation and
Customer Case Study
Distributor Transforms Working
Practices
“Anytime, anywhere, any media” communications help Emmelibri improve flexibility, productivity and
service levels.
Customer Name: Emmelibri S.p.A.
Industry: Distribution
Location: Italy
Number of Employees: 350
Challenge
React faster to take advantage of
changing market opportunities
Improve operational efficiency
through closer collaboration between
colleagues and partners
Solution
Pervasive solution incorporating Cisco
voice and video communications
technologies, including:
Cisco Jabber IM for BlackBerry
Cisco Jabber for iPhone and iPad.
Cisco Unified Communications Manager
Cisco Unified Contact Center Express
Cisco TelePresence System EX90
personal endpoints
Results
Increased productivity thanks to more
efficient internal communication
Employees stay connected and
accessible by using mobile
Adapt for 2, 3, 4 or 8 page documents

7. Contact Source
Update

8. Jabber Contact Sources
• Contact source gives
• Friendly user name
• Telephone number mapping
• Predictive search
• The presence server is not the contact
source
• Only holds the buddy list

9. Contact Source Summary
WebEx
used by Messenger
LDAP
Default on Premise
UDS
Expressway
Primary Contact Sources Secondary Contact Sources
Microsoft Outlook
IBM Notes
Windows support in 11.1
Custom Contacts
Mobile support in 11.7

10. Chat Service
Update

11. Persistent Chat Rooms
• On premise deployments
• Desktop clients only
• Require an external database
(PostgreSQL, Oracle, or Microsoft SQL Server)
• No need to add a database to every node in every
cluster/clusters
• Only support managed file transfer

12. Database Support
IM Logging
Managed File Transfer
Chat Rooms
Chat Rooms H/A
Function DB

13. Jabber Conversation Window Functions
Rooms
Filter
Chat Room
Roster
Retrieve
Toggle
Roster
Search
Room Name Edit Room
Pop out RoomScreen Capture
File Transfer
Call, Search Contact
or Room
Chat
Rooms
Function
Input
Area
Escalation
(right click)
Notification
Search
Share Screen
Escalate
Room to
CMR/Bridge
Mention

14. Persistent Chat Bots
• A chat bot is an automated chat agent that can be added to a Jabber
chat room (or Jabber user to user conversation)
• XMPP standards-based chat bots can be developed using the Jabber
web SDK, NodeJS, Python, and other tools
• Created to
retrieve information,
translate, etc.

15. Telephony Features

16. Jabber 11.7 introduces a new feature called
Audio Ducking, the feature delivers
A) new Jabber ringtone that sounds like a duck
B) Jabber makes a “Quack” noise when sending the duck emoji
C) Jabber reduces other audio sources when on a call
QUICK QUIZ

17. Are You Using Jabber Telephony Features?
Jabber provides a number of telephone
features NOT enabled by default including
• Group pickup
• Hunt Groups
• SIP URI dialling

18. Click to Call From Web Browsers
• Select and right click number in web
browser
• Supports popular browsers
• Admin can enable/disable feature

19. Jabber and Other
Applications

20. Microsoft Office Integration
• Cisco Jabber for Windows
integrated with Outlook 2010,
2013 & 2016

21. Save my Chat to Outlook / File
• Jabber for Windows now provides the
option to save Chat / IM conversations
to Microsoft Outlook.
• IM messages saved via Exchange
server
• Feature can be enabled/disable by
Jabber administrator as required
(disabled by default)
• Alternatively Jabber can save chats to
a local folder on local drive for used by
Windows search function

22. Custom Tabs
• Jabber custom tabs
provide an HTML and
JavaScript capability
to extend the client.
• Customers can create
custom applications
and popup, example:
• Support Contacts
• Policy messages

23. Jabber and IPv6

24. You need
Jabber
11.v6

25. FedRAMP

26. Jabber 11.7 for FedRAMP
Jabber 11.7 will be a component of a complete FedRAMP
compliant Hosted Cloud Service based on CUCM 11.5
FedRAMP Content in earlier Jabber Releases:
• FIPS 140.2 compliance for Jabber for Windows
• SHA-256 Hashing
• 3072/4096 Bit Keys
• Common Criteria (VoIP Application)
FedRAMP Content in Jabber 11.7:
• FIPS 140.2 compliance for Jabber Android & Jabber iOS
• Support SHA-2 in CAPF Authentication Response
• UDS Directory Authentication using HTTPS
• Common Criteria (VoIP Application) for Android & iOS

27. Additional
Features…

28. Cisco Jabber
Over 20 new
features and
functions
E911
Warning Pop

29. In Conclusion

30. Making the Most of Your Jabber Deployment
• It is not just about the technical stuff….
• User experience drives user adoption…
• Active roadmap with on-going releases
Is your Jabber deployment
reaching its full potential….?

32. Jabber Architecture

33. Do you think Jabber will work without the IM&P
server?
QUICK QUIZ

34. Domains …
• If all the domains are the same, life is easy (Ducks in a row)…..
• BUT…If domains are different, we can design a workable solution
Service
Domain
DNS
Domain
Presence
Domain
(XMPP)
SIP (Voice)
Domain
AD
Domain
SMTP
Domain
Services
Domain
DNS
Domain
Presence
Domain
SIP (Voice)
Domain
AD
Domain
SMTP
Domain

35. DIAGNOSTICS TOOL
IS THERE TO HELP YOU
CTRL-SHIFT-D