More Related Content Similar to Zimbra Collaboration Suite And Google Apps (20) Zimbra Collaboration Suite And Google Apps1. Evaluating Campus Wide Messaging:
ZimbraTM Collaboration Suite &
Google Apps
Viral Kadakia (Zimbra)
Jim Layne (Unicon)
Ted Wisniewski (Plymouth State U)
Oct 2007
2. Zimbra Snapshot
Next-Generation Messaging and Collaboration
Mail, Address Book, Calendar, Mobility, Web Documents/Wiki,
VoIP, RSS, Mash-ups, Search, Sharing, Web services, …
What Makes Us Different?
Innovation – low TCO multi-tenant administration + rich productivity
SaaS ready – multi-tenancy, delegated admin, commodity hardware
Open Source – transparency, community, extensibility
Compatibility – investment protection, flexibility, application integration
Market Validation:
9M+ mailboxes: service providers, hosting providers, SMBs, EDU & Enterprise
10,000+ customers served directly or through our partner network
Partners:
Awards:
2 Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners. Copyright © 2007 Zimbra, Inc.
3. Integrated, Multi-Modal Messaging & Collaboration
Web 2.0
(Ajax, Mash-ups, RSS, …)
Rich communication
over Internet Integrated
Address book,
Calendaring
Diverse
Environments
Collaboration/
(Users, Devices,
Sharing
Geos)
Rich, Flexible, Low Cost,
Current
Messaging
Integrated Solution
Open source Message &
Solution
community Data Volume Growth
Search & Tagging
Increased Spam &
Virus attacks
IM/Presence & VoIP/SIP
Web Services & EAI
3 Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners. Copyright © 2007 Zimbra, Inc.
4. Zimbra Adoption
Open Source Community Adoption
300,000+ OSS downloads to date
~10,000 community members
600-700 posts/day with 90% response rate
Customer Adoption
50%+ growth past six quarters
Deployed in 50+ countries around the world
Utilized by 12+ industry verticals
EDU deployments across groups, departments,
colleges, campus wide
4 Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners. Copyright © 2007 Zimbra, Inc.
5. Example Zimbra Higher Ed Customers
• 200+ EDU Institutions
• Over 600,000 mailboxes
• Deployments in 10+ countries
• Several deployments 10,000+ mailboxes
5 Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners. Copyright © 2007 Zimbra, Inc.
6. Zimbra for Education
Broad Range of Rich Features - support faculty, staff,
alumni and students from a single solution
Ajax web client supports email, calendar, contact
and shared documents
Support for desktop clients on PCs (Outlook..), Macs
(Apple Desktop), Linux (Thunderbird..)
Synchronization with broad range of mobile devices
Choice – On premise & hosted options; easy to
administer, integrated spam & virus and hierarchical
storage management
Control – institutions decide the user experience,
subscription to features, access via desktop apps or
mobile devices or ads (if anyone)
6 Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners. Copyright © 2007 Zimbra, Inc.
7. Zimbra Client Support
Advanced Web Client (Ajax)
iPhone
iSync
or browser
Blackberry
Zimbra
Server Beta
zSync BES
Zimbra Sync
Standard Web Client (HTML) Standards (2H 2007)
XHTML
J2ME
iSync zSync zSync
IMAP, POP, iCal, RSS/Atom, CalDAV (beta)
MAPI
Symbian
Windows 5
Evolution (beta) Palm
Apple Desktop
Outlook 2003, 2007 Standards Clients
7 Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners. Copyright © 2007 Zimbra, Inc.
8. Platform Architecture, Robustness & Scale
Zimbra Google
Comments
Solution Apps
• ZCS released in late 2005
Platform
• Google Apps for your Domain launched in Aug
Longevity 2006
• Architecture designed ground-up based on
Platform new-age/web 2.0 paradigm & trends
Architecture • Google Apps solution designed for consumers
and “fitted to work” for other users
Google: brand name recognition with students
Brand
Compelling free hosted offering for educational
Recognition institutions
ZCS: Open Source, transparent features voting
process, open bugzilla & forums, no agenda
Platform Web services and public APIs, standards
Openness support, easy integration with 3rd party apps
Interoperability with Exchange or other
platforms
Deployment Zimbra: On premise & hosted
Choice Google Apps: Hosted
Key = Low = Medium = High
8 Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners. Copyright © 2007 Zimbra, Inc.
9. Basic Messaging Feature Set
Zimbra Google
Comments
Solution Apps
Integrated
• Support for email, calendaring & contacts
Calendaring,
• ZCS also offers web mash-ups (Zimlets) based
Mail, Contacts, integration for improved productivity
Documents
• ZCS integrated with proven Spam Assassin &
Integrated ClamAV solutions
anti-abuse • Google Apps: Built in protection
• ZCS: Visual (advanced) search builder
Productivity • ZCS: Folders, tasks, delegated access,
features keyboard navigation
• ZCS: Zimlets, “Rich” HTML client access
• Web-based any place/any time access
• ZCS: Rich set of command-line tools, SOAP API
Admin Tools and web access
• ZCS: Multiple administrator roles/privileges
• ZCS: Windows Mobile devices, Palm Treo,
Mobile Symbian, Blackberry handsets
Devices • ZCS: iPhone (IMAP, Mobile Client via XHTML)
Support • J2ME native client (ZCS: coming soon)
Key = Low = Medium = High
9 Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners. Copyright © 2007 Zimbra, Inc.
10. Next Gen Collaboration Feature Set
Zimbra Google
Comments
Solution Apps
• Single inbox, VoIP
Unified
• ZCS: Voicemail, call control & call bridging
Messaging • ZCS: Integrate with VoIP solution of choice
• Basic SOAP API for server access
Web Services • ZCS: Web services framework for access to a
variety of clients
Framework &
• ZCS: Web Mash-ups framework (Zimlets) to
Mash-ups integrate 3rd party apps like course &
document management systems, portal, ERP…
Index & facilitate search of message subject,
body and limited attachment types (e.g. pdf)
Indexing &
ZCS: Index, search and render in browser over
Search 200 different attachment types
ZCS: Syntactic & visual search options
Integrated IM Built-in Instant Messaging, cross-application
& Presence presence (XMPP) and Web documents
ZCS: Share mail, calendar and address book
Sharing & folders with internal users
Collaboration ZCS: Share folders with external users or make
them public
Key = Low = Medium = High
10 Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners. Copyright © 2007 Zimbra, Inc.
11. Multi-Modal Access
Zimbra Google
Comments
Solution Apps
• Zimbra Native MAPI Service Provider
Outlook
• Email, contacts, calendaring, tasks
support (PC) • Outlook cached mode & delegated access
Apple Mail, • ZCS: Supports Apple Mail, Address Book, iCal,
iCal, iPhone via IMAP and iSync as well as Sync Services
• ZCS: CalDAV support (beta)
(Mac)
Web clients IE, Firefox, Safari, Firefox
support All platforms (Mac, PC, Linux)
Standards-
Google: POP3, ICS, CSV, vCARD
based ZCS: IMAP4, RSS/Atom, REST, CalDAV (beta)
protocols (All)
Web Offline
Zimbra Desktop (Offline Web Access)
access (All)
Key = Low = Medium = High
11 Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners. Copyright © 2007 Zimbra, Inc.
12. Strategy & Business Model Alignment
Zimbra Google
Comments
Solution Apps
• Privacy International: “Worst on the web for
privacy”
User Privacy • User profiling to display “relevant” ads in the
future
• Google: Complete control over end-user
Control over experience
End-user • Limited branding for your domain
Experience
Google: Requires legal means to release user
Administrative information to appropriate authorities
Control No “system level” access, monitoring or
reporting
Google: Longer-term strategy is based on ad
Monetization monetization
alternatives Messaging solution is a cost center and loss
leader
ZCS Open vs Google Closed source
Exit Option ZCS: Multiple open standards access options
ZCS: Standards based storage mechanisms
Key = Low = Medium = High
12 Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners. Copyright © 2007 Zimbra, Inc.
13. Native MAPI Provider
Microsoft Outlook • Native MAPI Service
Provider; ZCS server
replaces Exchange and
offers additional
enhancements
• Cached Mode (offline,
including GAL)
• Delegation+
• Contacts, Calendar, Mail,
Exchange MAPI Provider
Zimbra MAPI Provider
Tasks
• Outlook 2003 now
• Outlook 2007 beta available
Exchange Server
Zimbra Server
13 Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners. Copyright © 2007 Zimbra, Inc.
14. Unifying Users’ Communication Needs
14 Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners. Copyright © 2007 Zimbra, Inc.
15. Unifying Users’ Communication Needs
15 Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners. Copyright © 2007 Zimbra, Inc.
16. Unifying Users’ Communication Needs
16 Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners. Copyright © 2007 Zimbra, Inc.
17. Web based Cross-Mailbox Discovery
17 Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners. Copyright © 2007 Zimbra, Inc.
19. Unicon – The Open Source Services Company
Services and Support for the Online Campus
Sakai and uPortal Commercial Affiliate
Zimbra VAR
Domain expertise
Higher Education
Online Campus Development
Technology solutions
Enterprise Portal
Learning Management
Web Content Management
eMail and Collaboration
19 Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners. Copyright © 2007 Zimbra, Inc.
20. Implementation Planning
Project Planning and Assessment
Installation/Configuration
Branding
Training
Custom Development /
Integration
Hosting Services
Sakai and uPortal Support
20 Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners. Copyright © 2007 Zimbra, Inc.
21. 21 Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners. Copyright © 2007 Zimbra, Inc.
22. Enterprise
Messaging
Capabilities
Checklist
22 Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners. Copyright © 2007 Zimbra, Inc.
23. Case Study
Plymouth State University
Zimbra Implementation
Ted Wisniewski
Systems Group Manager
Information Technology Services
24. Plymouth State University (located in Plymouth, New Hampshire) is a co-
educational, residential university (www.plymouth.edu)
Email accounts (~36,200)
11,000 Student
1,200 Faculty and Staff
24,000+ Alumni
The hardware
Dual Quad core Dell PE 2950
16GB RAM
1TB (usable) Raid 10 Disk
~36,000 users
Specifics to our configuration
RedHat Enterprise Linux 4.x
We use only secure protocols (IMAPS, POP3S & HTTPS)
Use Spamhaus RBL’s to limit the amount of SPAM actually landing here for processing
Use our own black-list to supplement Spamhaus (implemented at the postfix MTA
level)
Custom perl script looks for “bad hosts/subnets” from the maillog for further
investigation.
24 Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners. Copyright © 2007 Zimbra, Inc.
25. Old Configuration:
• Infrastructure:
• Four Email servers (one Alumni, two for Staff and Students, and one
Authenticated SMTP server)
• Network attached storage
• University of Washington IMAP/POP3
• Sendmail with custom delivery script
• Horde IMP web based client
• Mail quota shared with personal storage space (network drive)
• Mail stored in mbox format
• Disk Quotas 300MB for students, 500MB for staff, 50MB for Alumni
25 Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners. Copyright © 2007 Zimbra, Inc.
26. The problem:
Email:
• Network attached storage speeds limited to network speeds
• Large quotas led to large mailboxes
• mbox format mail folders required large amounts of data to be
processed (ie. Pulled over the network)in order to manipulate a
single message
• Large mailbox folders of a relatively small number of people had
an adverse impact on all
• Old web based mail client was not universally liked by all
Calendar:
• Current tool was not flexible enough
• Sync to Outlook and PDA’s was problematic
• Web interface lacked intuitive features
26 Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners. Copyright © 2007 Zimbra, Inc.
27. The options:
Continue with our existing system
MS Exchange
Postpath
Google
Ironmail
The factors we considered:
Cost
Locally hosted vs. remotely hosted
Scalable, but not hardware heavy
Web based
Had an integrated calendar
Needed to be easy to manage
Support available included or at a reasonable cost
Integrate with our existing campus infrastructure
Needed to be one system for everyone
Mobile device support (PDA/Treo/etc..)
27 Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners. Copyright © 2007 Zimbra, Inc.
28. The shakeout:
Ironmail was far too expensive for our needs
Exchange, based on others’ experiences was too costly in terms of
licensing, hardware and personnel time
Postpath had promise, but was clearly not ready for primetime
28 Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners. Copyright © 2007 Zimbra, Inc.
29. This left three options:
Our existing system – Since we were experiencing scalability problems,
this was not a first choice.
Google – Many pluses, web based, has calendar, has documents
Zimbra – Many pluses, web based, has calendar, has documents (beta)
29 Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners. Copyright © 2007 Zimbra, Inc.
30. The choice: After meeting with student leaders and other campus
constituents, we chose Zimbra over Google:
Discomfort with something we have traditionally owned being outsourced
Possibility of sensitive data being archived and stored outside of something we
had direct control over
Security, by default Google allows you to access Mail, Calendar and Documents
over unsecured web connections
Allowed a relatively seamless migration from our old system to new for
administrative users (they could continue using Outlook, Thunderbird or
Applemail on the desktop just like before, no changes)
30 Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners. Copyright © 2007 Zimbra, Inc.
31. The timeline was very aggressive (this is after we chose Zimbra):
Project begin: May 31st 2007
•
Identify hardware needs: June 1st
•
Implement test environment: June 15th
•
Create and test methodology for migrating user data: June 30th
•
Formal communication to users: July 10th
•
Install new server: July 13th
•
Configure application: July 11th
•
Migrate user data: July 27th – 29th
•
Project end: August 15th 2007
•
* This portion of the project was to just replace the underlying
infrastructure; No attempt was made to implement the Outlook
connector due to time constraints.
31 Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners. Copyright © 2007 Zimbra, Inc.
32. Lessons learned:
We underestimated the time it would take to migrate data
Our original plan was implement on VMware for DR capabilities
Vmware only saw ½ of the Processing power (4 virtual CPS vs. the full 8)
High I/O wait and CPU load as a result
Our needs not ideal for a Vmware installation
Move to bare metal after one week
32 Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners. Copyright © 2007 Zimbra, Inc.
33. Support:
Zimbra support
Helped us through our re-install, even though the problems we had were not Zimbra
related
Ongoing support has been timely
Support technicians follow up to make sure everything is all working
Normally, I am skeptical on using commercial products because my past
support experience has been less than satisfying.
“Zimbra provided excellent customer service and support throughout
the whole process”.
33 Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners. Copyright © 2007 Zimbra, Inc.
34. Other accomplishments:
Integrated Single-Sign-On to SCT Luminis portal using CAS
Portal channel showing quota usage and first few message subject/sender/size/date (SOAP
API)
Portal channel showing month and entries for today (Beta) (SOAP API)
Next steps:
Zimbra Outlook connector
34 Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners. Copyright © 2007 Zimbra, Inc.
35. Zimbra Creates New Sources of Value
Zimbra Collaboration Suite – Value Drivers
Innovation Collaboration Choice & Control Integration
Zimbra offers
Innovative Web 2.0- Zimlets-based
Collaborative customers choice of
based features and integration with
experience on-premise or
multi-modal access partner systems
accessible to users hosted offerings.
options provide a improves faculty,
anyplace, anytime
unified students and staff
that store user data End-users enjoy
communication productivity and
in the cloud reduces seamless experience
experience to end- end-user experience
support costs
users Administrators avail
of 100% control of
the Zimbra system
35 Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners. Copyright © 2007 Zimbra, Inc.
36. Summary
Free 60-day Free Network Edition Trial
http://www.zimbra.com/products/download_network.html
Request comparison whitepaper of ZCS & Google Apps
http://www.zimbra.com/about/contact_us_form.html
Browse through ZCS Documentation
http://www.zimbra.com/products/documentation.html
Join the Zimbra Forums http://www.zimbra.com/forums
Meet us at Educause
Zimbra: Booth 2707 Unicon: Booth 542
Questions or Comments
Zimbra: sales@zimbra.com vkadakia@zimbra.com
Unicon: sales@unicon.net jlayne@unicon.net
36 Zimbra, Zimlets, and the Zimbra logos are registered trademarks of Zimbra, Inc. All other trademarks are property of their respective owners. Copyright © 2007 Zimbra, Inc.
37. Thank you!
Zimbra, Inc.
1500 Fashion Island Blvd
Suite 100
San Mateo, CA 94404
sales@zimbra.com