Updated RESUME 09/17/2015

1. CHARLES M COTTRELL
Richmond, VA 23233 804.239.5658
www.linkedin.com/pub/chuck-cottrell/19/7b4/937 chuckcottrell8@gmail.com
Systems Programmer with over 30 years of managerial and technical experience. Strong and
innovative problem solving skills. Extensive background in Data Center automation and ISV product
installation. Natural leader that is dependable, productive, and hard working.
 Management of Automation, Data Center, Network and Technical Support Teams
 Systems Programming
 Automation Techniques and Methodologies
 Network Programming and Planning
 Extensive ISV installation. tuning and customization
 Disaster Recovery Execution and Planning
 Troubleshooter and Resolution Artist
PROFESSIONAL EXPERIENCE
IBM, United States of America August 2005 – August 2015
z/OS Systems Programmer / Gatekeeper
Gatekeeper / Dispatcher for LEAN
 Accept, review and assign customer and internal work requests to appropriate personnel for
execution.
 Processed over 5000 customer and internal requests as Gatekeeper for over 50 accounts
over a 9 year period.
 Implemented rules standards to simplify routing and assignment of requests saving an
estimated 20 man hours weekly.
z/OS Systems Programmer
 z/OS Upgrades, tuning and maintenance
 ISV Installations, maintenance and upgrades.
 APAR Resolutions and PTF applications
 Well versed in PMR and ShopZ
 Disaster Recovery exercises
 Manual Health Checking processing

2.  GSD Technical Specifications Documentation
 Security Focal responsible for audit responses, ensuring systems are compliant with GSD331
security document contractual agreements
 Operating System Resource validation processing.
 Conceived, designed, coded and implemented tool used at IBM on numerous accounts that
utilize any of the RACF, ACF2 or TopSecret security data bases for the purpose of validating
accesses required on OSRs. Tool saves 200 man hours per quarter. Utilized on the
following accounts: Hanesbrands, Bimbo Bakeries (Sara Lee), BNSF Railways, AVIS, Target,
Nordstrom, Belk, Macy’s, and GE Financial
 Countless ISV and Program Product installations, implementations and tuning from vendors
such as Computer Associates, BMC, Systemware, IBM, ColeSoft, Compuware, ASG, Sterling,
Chicago-Soft, PKWare, and more.
CAPITAL ONE FINANCIAL SERVICES, United States of America 1999 – 2005
Team Leader for OS, Storage and Network Support
Provided technical guidance to Technical Support team, including maintenance roll outs, product
installations, testing criteria, planning and implementation as well as all major project initiatives.
 Implemented creative solution, consoling outages utilizing 2074 technology with multiple hubs
in direct line, bypassing but maintaining connectivity to internal network, maintaining remote
access.
 Reconfigured 3745 utilizing EMIF (ESCON Multiple Image Facility) methodology and
techniques, providing redundancy in 3745 and NCP (Network Control Program).
 Designed and implemented Disaster Recovery strategy for console emulations, access and
functionality surrounding MCS devices using IBM 2074 devices and methodology providing
access remotely and more rapidly saving an estimated 8 hours in the recovery window.
 Developed and designed network approach, providing continuous MCS availability as well as
remote access as needed.
 Developed segregated network with no remote access but tying current devices to internal
occur in internal network that would compromise functionality.
 Negotiated $500K savings in monitoring software costs.
 Designed, developed and wrote utilities package, enabling performance of various
requirements for “clean up, archiving and migration” following product installation and
implementation.
 Assisted in deployment of package maintenance roll where over 60 products were upgraded
as well as OS, resulting in entire process being completed over 6 weekends, involving 10
LPARs (Logical Partitions).
 Aided in replacement of four 9672 IBM mainframes with two 2064-C111 IBM mainframes,
covering 10 LPARs (Logical Partitions) over period of 4 weekends; complete transition went
flawlessly.
 Project Leader on numerous Network and OS projects

3.  APAR Resolutions and PTF Application
OVERNITE TRANSPORTATION COMPANY, United States of America 1995 – 1999
Manager, Data Center Operations
Oversaw complete day to day operations of the data center and its staff of 22 employees. Developed
and implemented stringent controls concerning production processing and accesses. Absorbed and
then revamped department that contained 34 internal audit violations concerning security, access,
processing and change control. Within 1 year of assuming the role as manager, absolved all 34 issues
to receive a clean bill of health the following audit. Designed, developed, wrote and implemented
change control software to provide a secure method for promoting code from test through quality and
into the production environments. The software is known as ATI (Automated Turnover Interface).
Taught 10 week JCL Programming course to group of 11 employees. Taught 10 week REXX
Programming course to group of 8 employees. Implemented numerous controls concerning request
work.
OWENS & MINOR, United States of America 1992 – 1994
Manager, Automation Development
Oversaw Automation Development staff of 5 and all day to day functions of development, planning
and implementation of automation software and processes.
BLUE CROSS / BLUE SHIELD OF VIRGINIA, United States of America 1984 – 1992
Manager, Automation Development
Oversaw Automation Development staff of 5 and all day to day functions of development, planning
and implementation of automation software and processes.
UNITED STATES MARINE CORPS, United States of America 1982 – 1984
Lance Corporal
Data Center Operations – MOS 4034.
RELEVANT SKILLS / TRAINING
Key Skills: z/OS, Connect:Direct, TCPIP, VTAM, REXX, CLIST, JCL, P&D, FTP, OPSMVS,
SMPE, RUBY, PYTHON, Dialog Manager, Windows, Linux
Key Courses &
Training:
Assembler / Advanced Assembler, REXX, CLIST, OPSMVS, Leadership
Training, JCL, RUBY, PYTHON
EDUCATION
Qualifications

4.  Business Administration / Management at Smithdeal Massey Business College, United States
of America
LANGUAGES
English – Fluent
OTHER RELEVANT INFORMATION
 Who’s Who in Information Technology
ADDENDUM
ASSIGNMENT HISTORY
NORDSTROM, INC. (9 months) 2014 – Present
Project Description: Systems Support
Security Focal
BELK (14 months) 2014 – Present
OSR Re-validation Installation and Support
Project Description: Installed OSR Re-validation process I wrote, tuned, and executed
MACY’S (14 months) 2014 – Present
Project Description: OSR Re-validation Processing
Systems Support
GE (17 months) 2014 – Present
OSR Re-validation Installation and Support
Project Description: Installed OSR Re-validation process I wrote, tuned, and executed
BNSF (59 months) 2010 – Present
Support
Project Description: Provide 24 x 7 On-call Support
Production Installation and Support
Maintenance Installation and Support
ALTRIA (PMUSA) (40 months) 2010 – 2013
Project Description: Provide 24 x 7 On-call Support
Production Installation and Support
Maintenance Installation and Support
BRISTOL MEYERS-SQUIBB (10 months) 2010
Systems Programming Support
Project Description: Provide 24 x 7 On-call Support
Production Installation and Support

5. Maintenance Installation and Support
ACI WORLDWIDE (29 months) 2010 – 2012
Support
Project Description: Provide 24 x 7 On-call Support
Production Installation and Support
Maintenance Installation and Support
TARGET (26 months) 2007 – 2009
LEAN
Project Description: Provide Tech Support
Gatekeeper
ING (11 months) 2007 – 2008
LEAN
Project Description: Tech Support
Gatekeeper
MIDLAND MORTGAGE (101 months) 2007 – Present
LEAN
Project Description: Tech Support
Gatekeeper
NOGS (ODCS) (101 months) 2007 – Present
LEAN
Project Description: Tech Support
Gatekeeper
NSTAR (101 months) 2007 – Present
LEAN
Project Description: Tech Support
Gatekeeper
CASE NEW HOLLAND (26 months) 2007 – 2009
LEAN
Project Description: Tech Support
Gatekeeper
SARA LEE BAKERY (106 months) 2006 – Present
Tech Support
Project Description: Provide systems support
Gatekeeper
HANESBRANDS, INC. (107 months) 2006 – Present
Project Description: Provide 24 x 7 On-call Support
Production Installation and Support
Maintenance Installation and Support