This professional summary outlines the experience of an engineer with 31 years of experience in software development, quality assurance testing, and technical project management. The engineer has extensive experience in the telecommunications domain, including wireless, VoIP, and call processing. Key skills include technical project management, integration testing, load and stress testing, automation, and experience across the full software development life cycle. Previous employers include AT&T, Lucent Technologies, Alcatel-Lucent, Nokia, and HCL.

1. PROFESSIONAL SUMMARY
Total Experience 31 Years
Profile Summary Highly motivated Engineer with a broad range of experience executing the
full software development life cycle (SDLC).
 Excellent leadership, interpersonal communication, and problem-
solving skills.
 Adapts quickly to new opportunities and challenges with a passion
to succeed.
 Well-organized, flexible team player who can successfully lead
diverse teams and manage resources across multiple locations and
organizations.
 Highly Skilled in Technical Project Management.
 Persistent project focus.
 Relentless determination for efficiency and ongoing improvements.
 Excellent work ethic, strong training skills, and willing to travel.
 Lead Quality Assurance Engineer with extensive experience
covering a broad range of testing functions in both Call Processing
and OA&M:
 Test Manager / Integration Manager
 Capacity, Performance, Reliability and Stability Testing
 Load and Stress Testing
 Continuous Software Integration / Automation
 Software Configuration Management - Load Bring-up /
Software Integration Testing
 System Testing / Feature Testing
 Lab Integration Testing
 Developer white-box / black-box testing
 Extensive development background (14 years of experience):
 Lead Development roles interfacing with Architects and
Systems Requirement Engineers
 High Level and Low Level Design
 Data Design
 Coding / Implementation
 Development Integration
Gladys A. Peterson CV1

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 Consulting and Ongoing Maintenance
 Process Change Agent
Industry Sectors Telecom
Domain Telecom Wireless, VoIP, VoLTE, Call Processing, OA&M
Education B.A Computer Science
Tools Easy Test, COOL, IOTA, 2STPE, EES, ECMS, IMRTS, TMS, Debugger
Tools, ATE, Wireshark, 8610, MGTS, PacketStorm, Microsoft Office tools,
SIP-P (open source), Expect
Technology C Programming, Unix, Linux, Shell, 3G, 2G, LCP, CPSB, ATCA, UMTS,
mySQL, ISUP, VoIP, BICC, SIP, IMS, H248, VoLTE, HTML
Methodologies Waterfall, Agile

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EXPERIENCE SUMMARY
Client Name Domain Project Overview Role Period
Alcatel-Lucent, and
then Nokia
Telecom
Wireless,
VoIP, VoLTE
Mobile NGN 9380
3GMSC/MGCF Capacity,
Performance, Reliability,
and Stability Testing
Test Manager /
System and
Integration Test
Management
2014 -
Present
Alcatel-Lucent
Telecom
Wireless /
VoIP
CDMA Mobile Packet
Core PS MM-SI Software
Configuration
Management
Integration
Management /
Lead Integration
Engineer – Load
Bring-up
(continuous
integration)
3 Years
Alcatel-Lucent
Telecom
Wireless,
VoIP
Mobile NGN 5060 Spatial
Wireless Load and
Stress Testing
Load & Stress
System and
Integration Tester
1 Year
Alcatel-Lucent
Telecom
Wireless,
VoIP
Mobile NGN 9380 3G-
MSC UMTS Software
Configuration
Management
Integration
Management /
Lead Integration
Engineer (Load
Bring-up)
9 Years
Lucent
Technologies /
Alcatel-Lucent
Telecom
7R/E PLS IVTOA-NAR
Integrated Voice over
ATM
Technical Project
Management /
Lead Software
Integration
Engineer
2 years
AT&T / Lucent
Technologies
Telecom
Software Development
for the 5ESS switch
Software
Development
14 years

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SELECTED PROJECT DETAILS
Client Name Alcatel-Lucent
Industry Sector Telecom
Project
Description
Mobile NGN 9380 3G-MSC, Packet Tandem/Gateway, and MGCF Capacity,
Performance, Reliability, and Stability Testing
The team performs a set of tests for each new release as well as regular
stability runs for our AT&T customer. Call Model modifications are also
required with each new release to introduce new functionality into the mix. In
addition, we also integrate and test new Media Gateway (7520 + 7510),
OMC-CN, and MRF Loads from 3rd
Party vendors.
The following combined call load is currently being used during our testing
(though changes are made regularly):
 Total BHCA 1.98M
 518K BHCA 3G voice calls
 528K BHCA PSTN
 273K BHCA IMS IPv6
 272K BHCA IMS IPv4
 363K BHCA SIP-I
 22K SRVCC
 2.4 M BHCA 3G voice calls (0.9 BHCA/Sub * 2.7M Subs)
 3.0 M LU/Hr (11.6 LU/Sub/BusyHour)
 1.8 M LR/Hr (0.3 LR/Sub/BusyHour
 1.3 M SMS/hour (0.8 SMS/Sub/BusyHour)
 CDR records for MO calls, MT call, Incoming GW Call,
Outgoing GW Call, Transit Call, Terminating CAMEL, Time
Change, MT Location Request, MO SMS, MT SMS, MO
Emergency, MO CF, Roaming, Supplementary Services,
MO Location Request will be turned on.
The team also certifies maintenance releases with stability runs and a set of
regression tests under heavy load.
Duration 2014 to Present
Domain Telecom Wireless, VoLTE, VoIP
Role Test Manager / Integration Management / System Test Management
Responsibilities CPRS Team Project Management Interface including the following:
 Single Point of contact for working CPRS Project Management
issues.
 Planning schedules and project commitments for the team.

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 Producing test plans for maintenance releases and contributing to
test plan work for major release testing.
 Coordinating activities between the Naperville and China CPRS
Teams.
 Provide the conduit between the CPRS testing activities into the
AT&T Exceed Program.
 Directing daily priorities for expensive CPRS lab and people
resources.
 Tracking team issues and driving them to closure.
 Drive ongoing efficiency improvements to the program.
 Troubleshoot lab issues and work solutions to problems.
 Execute tests, collect data, and analyze results as time permits.
 Set up and analyze stability run results as time permits.
 Contribute to call model changes and automation activities as time
permits.
Key
Accomplishments
Proactive planning to efficiently manage resources and schedules, allowing
the team to avoid chaotic situations. This enables the team to better respond
to the rapidly changing needs of our AT&T customer without team burn out
and gives the project opportunities for increased revenue.
Client Name Alcatel-Lucent
Industry Sector Telecom
Project
Description
CDMA Mobile Packet Core / Packet Switch (PS) Mobility Manager –
Signaling Interface (MM-SI) Software Configuration Management
The MM-SI performs the call processing signaling interface function for the
Packet Switch (SS7, H248, SIP, etc.)
Duration 3 years
Domain Telecom Wireless / VoIP
Role Integration Management
Lead Software Integration Engineer (Load bring-up / Continuous Integration)
Responsibilities Led a team which:
 Installed new public loads in system labs.
 Maintained system lab data.
 Performed system sanity and regression testing to detect base
breakage.
 Interfaced with developers to troubleshoot and resolve load issues.
 Assured MM-SI load quality for the project.
 Championed automation / continuous integration effort.

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 Collaborated with the automation enablement team to bring
agile processes into the MM-SI development community,
continuous integration, and load bring-up environments.
 Assured change control for scripts, configuration files, and
tools.
 Drove improvements to the tools and processes.
 Successfully utilized the automation effort to increase fault
finding to help close quality gaps in MM-SI product.
 Collaborated with Lab Team and LCP Platform teams to:
 Introduce, support, and maintain automated lab reload and lab
start-up tools for the MM-SI system labs.
 Build new MM-SI labs and get them up and functioning.
 Resolve ongoing lab issues.
 Championed ongoing improvements to the MMSI bring-up and
integration process.
 Produced and maintained lab and ATE development environment
user documentation and provided support for users.
 Interfaced with the MM-SI Development and LCP Platform teams to
remove barriers and resolve issues to help meet project integration
milestones.
 Coordinated and collaborated with NLT and NRT teams to deliver
quality MM-SI customer loads to our external customers.
 Verified the MM-SI Software Upgrades and Patch Installations,
debugged issues, and drove issues to closure.
Key
Accomplishments
Championed agile process changes to the MM-SI project while building a
very effective test automation and continuous integration program. This effort
contributed significantly to closing quality gaps in the MM-SI software.
Drove process and tool changes to lab reload and start-up methods which
resulted in a fully automated procedure. This allowed for extensive time and
cost savings to the project for expensive lab and people resources.
Awarded ALU Incentive Stock Options maturing over a 6 year window.
Client Name Alcatel-Lucent
Industry Sector Telecom
Project
Description
Mobile NGN 5060 Spatial Wireless Load and Stress Testing
The team performed a set of tests for each new release as well as regular
stability runs to assure the Mobile Switching Center behaved and recovered
under heavy load and stress test conditions.
Duration 1 Year

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Domain Telecom Wireless, VoIP
Role Load & Stress System and Integration Tester
Responsibilities  Installed new loads in 5060 Load and Stress labs with data migration.
 Base lined new loads in our system lab after the load was released
and collaborated with developers to debug and resolve additional
issues uncovered ( sanity testing was executed in developer labs
prior to releasing the load ).
 Installed loads on the 3rd
party Media Gateways.
 Set up and analyzed overnight and week-end stability runs.
 Devised strategies to debug and collect data.
 Executed stress tests on the system under heavy load.
 Developed scripts to automate tests and data collection.
 Collaborated with developers to resolve the complex issues
uncovered.
Client Name Alcatel-Lucent
Industry Sector Telecom
Project
Description
Mobile NGN - 9380 3GMSC UMTS and Packet Tandem/Gateway Software
Configuration Management
The team performed software integration (load bring-up) and load distribution
in several complex System Testing Labs (CPSB and ATCA) and UMTS
developer node configurations.
Duration 9 years
Domain Telecom Wireless / VoIP
Role Integration Management
Lead Integration Engineer (Load Bring-up)
Responsibilities Led a multiple location team (USA/China) which:
 Installed new public development loads in complex system test labs.
 Maintained system lab data.
 Performed system sanity and regression testing to detect base
breakage.
 Collaborated with developers to troubleshoot and resolve load issues.
 Assured that each new public load met customer quality expectations
prior to releasing the load for general use to the project.
 Managed bring-up staff and lab resources efficiently to meet the
needs of the overall project.
 Juggled multiple releases and platforms in parallel.
 Partnered with the lab team to verify and troubleshoot lab re-

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configurations, newly built labs, and database changes.
 Interfaced closely with Project Managers to understand project
priorities, meet project delivery dates, and drive closure to issues
impacting customer load deliveries.
 Expanded the bring-up team role to include Software Upgrade and
Patch Installation verification during the testing phase of each release
as well as for Customer Deliveries.
 Collaborated with feature testers and lab architects to understand
new functionality being introduced in the development cycle.
 Continuously expanded test coverage as new functionality turned
over and was configured in our system test labs.
 Drove ongoing automation and improvements to the bring-up
process which broadened our impact to the overall project
 Provided lab usage documentation and support for system lab and
developer node users.
 Interfaced with tool developers to define requirements and make
ongoing improvements to automated lab reload and lab start up tools.
 Defined and maintained the LCP Software Configuration
Management Plan and Process.
 Successfully trained new bring-up team members.
 Key contributor to customer demos in the early phases of project
startup.
Key
Accomplishments
Brought leadership during the initial phases of building a new Mobile
Switching Center (MSC). Established efficient and effective processes to
deliver quality loads which enabled our internal and external customers to
succeed.
As the project matured, successfully trained new team members so that the
Load Bring-up function could be effectively moved to a lower cost center.
Client Name Alcatel-Lucent
Industry Sector Telecom
Project
Description
7R/E Packet Local Solution Architecture IVTOA-NAR (Integrated voice over
ATM)
Duration 2 years
Domain Telecom Wireless, Telecom Wire-line
Role Technical Project Management / Lead Software Integration Engineer
Responsibilities  Brought leadership and focus to an assignment that was not well
defined.

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 Made major contributions throughout the critical path of the project.
 Detected obstacles to productivity and worked with managers (when
needed) to remove them.
 Technical Project Management of Critical Issues for the Systems
Engineering team.
 Produced the requirements for the GX550 interface.
 Provided technical leadership and consultation for BICC Call
Processing requirements, data design, and high level design.
 Led the development software integration testing.
 Coordinated and performed developer integrated private load
builds.
 Championed the first call testing effort for the project.
 Provided troubleshooting of issues (EES/System Labs).
 Technical Lead for the lab integration of the PLS3.0 project.
 Made key contributions on several “SWAT Teams” that helped
drive key integration and lab milestones.
 SWAT Team was awarded technical excellence award.
 Key contributor on various customer demos
Key
Accomplishments
Quickly detected and resolved critical problems that impeded team progress
to assure the successful completion of project milestones throughout the
critical path of the project life cycle.
Promoted to Distinguished Member of Technical Staff, 2000
Client Name AT&T / Lucent Technologies
Industry Sector Telecom
Project
Description
Software Development for the 5ESS switch in the area of call processing for
various features. The products were developed in C Programing language
and the UNIX operating system.
 Trunk and Line Hunting (routing and terminal allocation)
 Trunk and Line Queuing.
 High Probability of Call Completion.
 BRCS Features
 Interfaced with Overload Control, Terminal Maintenance, and
Peripheral Control Modules.
Duration 14 years
Domain Telecom Wire-line, Telecom Wireless, Call Processing
Role Software Development
Responsibilities  Produced High Level and Low Level Design documents interfacing

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with System Architects, System Engineers, and other developers and
testers.
 Developed Feature Control and Routing and Terminal Allocation call
processing and database interface modules.
 Coded Finite State Machine software for various call processing
features.
 Earned several team lead roles as Feature Engineer and Data
Engineer.
 Led numerous development integration testing activities across
multiple software modules.
 Unit testing, Integrity testing and Feature testing.
 Consulting, Code Ownership, and ongoing maintenance activities.
 Championed ongoing process improvements to improve efficiency
and quality (change agent)
 Selected as development representative for quality ISO audits.
Key
Accomplishments
Championed quality initiatives across organizational boundaries to remove
roadblocks for development and improve teamwork.
Earned 3 promotions during my years as a software developer and landed an
opportunity to earn the prestigious honor of Distinguished Member of
Technical Staff.
EMPLOYMENT HISTORY
Date Company Name Role
2014 – Present HCL and Alcatel-Lucent
(ALU), and then HCL and
Nokia
Senior Technical Specialist
1985 - 2014 Formally AT&T, next Lucent
Technologies, and then
Alcatel-Lucent (ALU)
Technical Associate
Senior Technical Associate
Member of Technical Staff – Level 1
Member of Technical Staff
Distinguished Member of Technical Staff
EDUCATION
Level Subject College / University
B.A. Computer
Science
North Central Collage, Illinois, 1991
Awarded Outstanding Computer Science Major, 1991

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Level Subject College / University
Associates Computer
Science
North Dakota State School of Science, North Dakota,
1985
Associates Business
Management
North Dakota State School of Science, North Dakota,
1985
PERSONAL DETAILS
Name : Gladys A. Peterson
Languages Known : English
Address : Warrenville, IL, USA
Contact No. : 630-212-1160
Email Id : gladys.peterson@hcl.com