1. Stuart Ausbon / US Citizen
6514 Livingstone Street Rowlett, Texas 75089
972-475-2564 texastu@yahoo.com
Professional History
Neiman Marcus – Irving, Texas
Point of Sale Architect-Business Analyst June 2016 July 2016
 Upgrade POS software and deploy POS hardware to meet new Payment Card Industry (PCI) requirements at all Neiman Marcus
selling locations
 Generate an accurate POS asset inventory,Confirm POS hardware OS has correct patches applied, Confirm POS hardware is
connected to correct network
 Remediate patch issues and network VLAN connectivity issues
Fossil Group Inc. – Richardson, Texas
Point of Sale Analyst-Project Manager-Business Analyst-System/Application Support 2011 thru 2015
 Expert 24/7 Production Support. Trouble shooting worldwide system and financial issues with Issue reporting
 Systems Administrator for POS systems worldwide delivered error free systems for New Store Openings/Closings ,
Business and Financial
 Directed the System implementation and Software performance tuning efforts in the Windows 2008 Server environment for
client’s global operations
 Delivered a major improvement register replacement policy that decreased down time in stores 20%
 Designed, Setup and Supported Testing Lab to mirror systems from each country including networking and peripheral devices
 Design, plan, coordinate and conduct compatibility tests with software, hardware, operating systems,and network environments
 Create the test data strategy,gather and maintain test data, ensure data integrity, populate test data sheets and generate test logs
 Leader and mentor worldwide, Liaison between Management, IT sections,3rd party vendors and Corporate Business groups
maintaining effective relationships
 Managed multiple databases and ran multiple queries on a regular basis to support the business as necessary
 SME Responsible for training and providing regular feedback to all POS Store Managers and Analysts Worldwide on all aspects
of the POS system
 Manage Projects and promote a deep understanding ofthe organizations business and howthe technology supports the business
 Independently analyze business needs and furtherdevelop clearly written functional technical requirements .
 Create and implement the test execution schedule then Verify, document and report test case results, defects,and test status
Develop systemdocumentation
 Proactively Design and conduct training and development programs to improve individual and organizational performance
 Responsible for training and providing regular feedback to new outsourcing company (INFOSYS) Analyst before release date
McLane Company - Temple, Texas
Sr. Quality Assurance Analyst-Project Manager-Business Analyst-System/Application Support 2006 to 2009
 Expert 24/7 Production Support to Change Management, IBM Mainframes, MVS, TSO, JCL, ISPF, SDSF, VSAM, DB2,
SQL, MS SQL, IMS, SAS, CICS, COBOL, RPG, PL/SQL, RACF, Web Sphere, CA-LIBRARIAN, ENDEVOR and Web
system(s) to identify and resolve problems
 Project Manager for conversions,mergers, maintenance and development WMS and Mainframe System projects
 Design, plan, coordinate and conduct compatibility tests with software, hardware, operating systems,or network environments
 Ensure the functionality, usability, performance and supportability of the requirements
 Assess capability gaps and identify new capabilities required by the enterprise to meet the business need
 Trained and promoted a deep understanding ofthe organizations business and howthe technology supports the business
 Assess orevaluate the impact of the change the stakeholder is requesting and make recommendations
 Translates business needs into technical requirements and ensures all systems support business needs
 Facilitate meetings with the direct involvement of both stakeholders and developers to gatherfeedback on requirements and
solution results
 Ensure the process of reviewing, selecting, and designing the solution is done in a way that maximizes value delivered to
stakeholders
 Major Contributor in Disaster Recovery process coordination and Testing As/400,Web, Mainframe and Client Server
 Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further
leveraging these systems
BLUE CROSS BLUE SHIELD of SOUTH CAROLINA
Senior Systems Support Analyst-Quality Assurance Analyst-Testing Analyst 2005 TO 2006
 Expert 24/7 Production Support; Monitor and support both Mainframe Production and Test Batch Healthcare Billing Cycles
during non-business hours
 Analyze, Debug and resolve all system errors in the Test and Production Environment
 Document results of errors and fixes in Change Management system
 Perform QA function Production MQ and ENDEVOR move functions for incoming and outgoing transfer files
 Produce Daily reporting of billing cycle performance statistics to Management
 Conduct morning turnover meetings with all Application Areas Business Users to report Changes and Test Completion

2. MBNA/Bank of AMERICA - DALLAS, TEXAS
Contractor/Cycle Testing Technician/ Supervisor/Quality Assurance Analyst/Testing Analyst 2001 TO 2005
 Expert 24/7 Production Support; Monitor and support both Mainframe Production and Test Credit Card Batch Billing Cycles
during non-business hours
 Hands on Leader of a team of five that performed nightly Mainframe System testing for all Banking Credit card Systems
 Team Leader ensuring the Testing team follows documentation standards, QA and software release procedures
 Full Batch Testing cycle execution, perform error analysis and research to restart and process job errors
 Work with technical support on complex support issues,interacting with customers and doing research on technical issues
 Implement technologies and processes that improve the reliability, efficiency, and availability of the testing environment
 Project Manager for Status information distribution to Upper Management related to Team projects and support activities
 Consult, Advocate and Mentor teammates to improve job functions,while also being a Change Agent/Configuration Manager
for all testing projects
THE ASSOCIATES CREDIT CARD/CITIGROUP, IRVING, TEXAS
Lead Information Analyst-Project Manager-Business Analyst-Senior Programmer/Analyst 1997 TO 2000
NEVADA POWER COMPANY, Las Vegas, NV
Programmer/Analyst I/II-Project Manager-Business Analyst -System Quality Assurance Analyst 1986 TO 1997
NELLIS AIR FORCE BASE, Las Vegas, NV
Computer Operator 1984 TO 1986
AUSCOMM – Rowlett, Texas Each time after Company layoff
Self Employed Owner/CEO 2009 TO Present
 Specialized Small Business/Home software/hardware installations, trouble shooting,Removal of Malware and Viruses
perform memory upgrades and hard drive cleanup
 Maintain professional and technical knowledge by attending educationalworkshops; CBT courses; reviewing professional
publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professionalsocieties
 Problem Management initiatives including root cause and permanent remediation facilitation and documentation
 Writing business SOP’s to increase focus on the objective, completing the project
EDUCATION
Texas A&M University/Commerce, Texas
BACHELOR OF SCIENCE / Computer Science - Systems Analysis
Cisco Certified Network Associate (CCNA) in progress
Project Management Professional (PMP) in progress
Professional Development Training
Cisco DESGN 2.1: Defining Network Security Business Analysis and Essential Competencies
Business Analysis Planning Planning and Monitoring Iterations on an Agile Project
Agile Project Management Essentials System Management Methodology
Software Test Planning Effective Test Design
Software Test Management How to Handle Conflict
Business Writing Managing Multiple Tasks
Project Management Fundamentals Project Management Tools & Techniques
Priority Management Java SE7 Fundamentals: Intro to Java
COMPTIA Research, Analysis and Assessment Stress Management
Professional Skill Areas
Project Management, AGILE/Waterfall, Change Management, Business Analysis, Business Writing, Requirements Writing
Test Plan/Script Creation, Defect Tracking and Reporting, Financial Analysis, Training Instructor, Auditing, SOX, SDLC
User Acceptance Testing, Functional Testing, Compatibility Testing, Integration Testing, Regression Testing
Microsoft Suite of Products, Windows Operating Systems, MS-DOS, PC-DOS, PL/SQL, SQL, Desktop/Laptop Computers
IBM Mainframe TSO, ISPF, COBOL, JCL, CICS, CA-11, CA-7, UNIX, LINUX, AS/400, RACF, VSAM, DB2, IMS, DL/I
Verizon FIOS, Wireless Networking, FTP, NDM, TMS, TELNET, TCP/IP, VPN, MQ Series,MCAFEE, Cisco Networking
POS, Oracle, CIS, APS, PeopleSoft, JD Edwards, GENTRAN, GENESYS, KRONOS, SAP, WMS, Supply Chain, HRIS, AP/GL
INTERTEST, Test Director, FILEAID, XPEDITER, DUMP MASTER
COGNOS, Crystal Reports, VISIO, SAP Reporting, INFOPAC
INFOPAC, UDB Promote, Serena Change Man DS, ENDEVOR, LIBRARIAN, EDIT PLUS, PUTTY
Peregrine Service Center, Service Now, INFOMAN, REMEDY, TIVOLI
Cisco Networking and Switching/Support, Printer Support, 24/7 Retail Store Support Worldwide, POS Software/Hardware
Support, Traffic Counter Support, HTML and JAVA Support, MS Product Support, Mainframe Support, Internet Banking
Support, Software Deployment Support, Financial Software Systems Support, ITSM