5. AND THIS IS ALL WHAT YOU HAVE??!!
• Long Time To Market
• Spiraling costs
• Poor customer satisfaction
• Inadequate visibility (too many surprises)
Management
Pains
• Late delivery to the customer
• Inadequate control of project parameters
• Handling customer’s Requirements
• Poor employees’ morale
Operation
Pains
• Customer complaints
• Too much rework
• Functions not working correctly
Quality
Pains
8. WHAT IS CMMI?
Capability Maturity Model Integration (CMMI) is a proven approach to
performance management with decades of results showing it works.
CMMI was developed by the Software Engineering Institute (SEI) of Carnegie
Mellon University in USA.
Organizations using CMMI have predictable cost, schedule, and quality—
business results that serve as discriminators among their competitors.
CMMI is built with practices and goals seen in thousands of real organizations
worldwide.
Maturity Level 1
(AdhocChaotic)
Maturity Level 2
(Managed)
Maturity Level 3
(Defined)
Maturity Level 4
(Quantitatively Managed)
Maturity Level 5
(Optimizing)
13. BENEFITS
+ Quality
+ Time to Market
+ Customer Satisfaction
+ Performance
– Defects
– Cost
– Time
– Risks
• Tufts Associated Health Plans decreased software
defects by 25%
• General Dynamics reduced maintenance staff
costs by 64% while doubling the size of the
organization
• Siemens increased their customer
satisfaction index an average of 42%
in three technical areas
• JPMorgan Chase reduced average
slippage of project delivery dates by
70‐80%