1. JEFF PATTISON
Medina, Ohio 44256
Phone: (330) 636-6373 email: jrp44256@yahoo.com
AREAS OF EXPERIENCE
 Analyze and document project defects and scope changes  Customer acceptance of change management
 Project Management of multiple RIS/PACS implementations  Integrated RIS/PACS workflow specialist
 Develop and document implementation methodologies  Train, mentor and support new employees
 Providing consulting services for HL7 and DICOM communications  Provide on-site training and go-live assistance
PROFESSIONAL EXPERIENCE
Nuance Communications, Inc. Application Consultant Feb. 2014 – Dec. 2014
Assist Nuance Project Managers with controlling change management for customer organizations and end users by providing the
following services:
 Provide documentation for onsite training of Radiologist, Transcriptionist, and Administrative users on the PowerScribe 360
speech recognition system.
 Review best practices with customer administrators for adding and correcting miss-recognized words, managing
macros/templates, and review systemand user settings to enhance systemperformance.
 Document and track changes to systemand user settings that may affect total project scope.
 Participate in status update calls with company project team and customer stakeholders.
Quadramed, Inc. Sr. Implementation Consultant Dec. 2009 – Feb. 2013
Responsible for developing and tracking initial configuration and changes to customers QCPR EMR system. Report timely status
updates (successes and defects) to Project Manager as scheduled or required.
 Coordinate the implementation and testing of HL7 interface between QCPR EMR and customer’s RIS/PACS system.
 Document workflow analysis and report changes and defects to Project Manager.
 Assist the customer with onsite functional testing and go-live events. Document successes and defects to project manager.
 Document and track any changes affecting total project scope and update Project Manager during weekly status meetings.
Compressus, Inc. Project Manager Aug. 2008 – Dec. 2009
Responsible for successfulplanning, implementation and documentation of healthcare IT systems interoperability solutions.
 Responsible for the planning and testing of multiple HL7 interfaces between multiple PACS systems.
 Allocate and coordinate company resources for onsite systemconfiguration, functional testing,and go-live support.
 Document, track and communicate customer scope change request with company engineering staff.
 Provide and document timely project status updates to company and customer stakeholders.
DR Systems, Inc. RIS Project Manager Jan. 2007 – Aug. 2008
Responsible for the successfulplanning and implementation of DR RIS/Scheduler application.
 Assist customers in completing surveys and templates used to configure RIS/PACS system.
 Plan and provide on-site training to identify and document new workflow processes.
 Document and track customer change request with company Implementation Specialist.
 Coordinate the development and implementation of HL7 interfaces. Track change request with company HL7 engineers
 Provide and document timely project status updates to company and customer stakeholders.
 Participate at the RSNA trade showby presenting product demonstrations to potential customers.
Merge Healthcare (RIS Logic, Inc.) Multiple positions July 2002 – Nov. 2006
Manager Implementation Services – Responsible for the hiring and annualperformance reviews of the Implementation Consultant
team. Also develop and document processes used during customeronsite activities.
 Provide training to new employees on RIS/PACS functionality and project documentation requirements.
 Provide training and support to current employees on product upgrades and new features.
 Create and update implementation methodology and tools used by the Implementation Consultants during onsite activities.
 Planned and successfully executed two summit meetings where the Implementation Consultants received hands -on product
training, coaching on their professional skills, and other team-building activities.
 Lead a team in the design and execution of a SystemAdministrator course where customers pay to attend the three-day class.
 Participate at the RSNA trade showpresenting product demonstrations to potential customers.

2. JEFF PATTISON
Page Two
Merge Healthcare (RIS Logic, Inc.) Continued
Project Manager – Responsible for the successfulproject management and documentation of multiple RIS and RIS/PACS projects.
 Plan and conduct customer’s onsite kick-off meeting to establish project scope,timeline milestones, and required customer and
company resources.
 Coordinate company resources needed for onsite installation, configuration, training, and go-live activities.
 Coordinate and monitor development/testing of HL7 interfaces and data migrations. Communicate successes and defects to
company and customer project stakeholders.
 Document and track all scope change request from company and customer resources.
 Provide and document timely project status updates to company and customer stakeholders.
 Assist new PMO with documentation of proven implementation methodologies of RIS and RIS/PACS projects.
 Assist engineering with the validation of software installation and customconfiguration instructions.
 Perform software demos for current and potential new customers at RSNA trade show.
Sr. Implementation Consultant – Responsible for implementation and onsite support of multiple RIS and RIS/PACS projects.
 Plan and conduct customer’s onsite kick-off meeting to establish project scope,timeline milestones, and required customer and
company resources.
 Plan and assist with onsite installation of computer hardware, operating system, and software applications.
 Plan and conduct onsite systemconfiguration, customer train-the-trainer, and mock go-live activities. Document and
communicate successes and defects with company and customer stakeholders.
 Coordinate and assist with installation and testing of HL7 custominterfaces and data migrations.
 Coordinate, conduct,and document official handoff meeting from Implementation to Customer Support.
 Develop and document implementation methodologies used by field personal.
 Assist engineering with the validation of software installation and customconfiguration instructions.
 Perform software demos for current and potential new customers at RSNA trade show.
Dictaphone, Inc. Multiple positions Aug. 1997 – June 2002
PowerScribe Project Manager - Responsible for the coordination, management and customer acceptance of new speech recognition
technology used by Radiologist in hospitaland imaging center environments.
 Plan and conduct customer’s onsite kick-off meeting to establish project scope,timeline milestones, and required customer and
company resources.
 Document and track both customer and company changes to project scope. Communicate any threats to project timeline to
customer and company stakeholders.
 Coordinate company resources needed for onsite installation, configuration, training, and go-live activities.
 Coordinate company change acceptance of new speech recognition technology by providing advanced product training to internal
sales and nationwide training personnel.
 Assist in the presentation of proven implementation methodology to company’s upper management stakeholders.
 Perform software demos for current and potential new customers at RSNA trade show.
PowerScribe Sr. Implementation Consultant - Responsible for customer change acceptance of PowerScribe Speech Recognition for
Radiology systems.
 Plan and conduct customer’s onsite kick-off meeting to establish project scope,timeline milestones, and required customer and
company resources.
 Preform onsite hardware and software installation. Document and report successes and defects to product engineering.
 Perform database queries and review error logs to solve software, network, and HL7 interface problems.
 Plan and conduct onsite voice training and go-live support. Report successes and defects to company and customer stakeholders.
 Develop and document updates to implementation tools and methodologies used by onsite training/implementation resources.
 Assist engineering with tracking/documentation of BETA software installations.
EDUCATION
Baldwin-Wallace College – B.A. Business Administration, major Accounting
Certified Public Accountant – State of Ohio, 1996
WILLING TO TRAVEL