1. carolinelink@live.com  2631 Fairmount Ln. Tallahassee, FL (850)251-6908
OBJECTIVES
I am seeking employment in customer service and/or administrative work from home position in which I can bring
my experience, quality customer service abilities and talents, to a well trusted, patient centered company. Ensuring
patient satisfaction and solving problems for patients, are one of my many capabilities that I would like to bring to
you, while growing with the company as well.
EDUCATION
Tallahassee Community College
Currently enrolled to complete Associates in Sciences, RN
Lawton Chiles High School
May 2006 High School Diploma
EXPERIENCE
Childrens Clinic  2416 E. Plaza Dr. Tallahassee, FL 32308
Front Office Manager August 2013 – current
I was moved to a full time, leadership position in 2013, as the front office manager after my knowledge, customer
service skills and care for patients was recognized by physicians as well as support staff.
Front office receptionist/ Medical Records Custodian August 2010-August 2013
I became employed after bring a part time employee for 2 years prior to this position. Filing medical records when
paper charts were used. Compiling, sending, releasing, receiving medical records. Attaching electronic records to
patient charts in EHR.
REBECCA C. LINK

2. 2
REBECCA C. LINK
SKILLS
Managing busy front office staff as well as medical personnel, customer service, patient confidentiality, verifying
insurance, scheduling appointments, solving/answering billing, coding, insurance questions, problem resolution,
patient health management, electronic health record management, Accounts Receivable
EXPERT KNOWLEDGEAND EXPERIENCE
-HEDIS
-Compliance and Measures. Organized all HEDIS audits for 4 years. Prepared for reviews and assisted all auditors
during reviews.
-ICD 9 & ICD 10
-Medical Coding
-ALLSCRIPTS EHR
- HIPAA
-compliance & regulations
-MICROSOFT OFFICE & WORD
-typing all physicians’ notes and/or letters
-CUSTOMER SERVICE, PATIENT SATISFACTION
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