1. Natalie N Lee
4022 East Shaffer Drive
Aliquippa PA 15001
natalienlee@yahoo.com
Cell: 724-777-7561
Areas of Expertise
Customer Service
Complaint Handling & Resolution
QC Review
Customer Satisfaction Enhancement
Client Services
Post-Closing
Procurement
Time Management Strategies
Professional Experience
United Lender Services — Pittsburgh, PA 03/10/2014-Current
Appraisal Quality Control Analyst,
Complete written review analysis with recommendations on all appraisal reporting discrepancies
and data related concerns.
Selected Contributions:
 Deliver completed appraisal reporting rebuttals and analysis to clients.
 Communicate recommendations and revisions requests on reports to appraisers, clients and
other departments.
 Act as a Quality Control resource regarding Appraisal Practice guideline questions.
 Obtain complete knowledge and ensure compliance with all laws, regulations, and regulatory
agencies.
PNC Mortgage — Pittsburgh, PA 06/2013-03/10/2014
Mortgage Loan Processor,
I review the application and associated documentation of the borrower to assure that the
compliance regulations have been met by both the originator and the borrower.
Selected Contributions:
 Working hand and hand with the loan officer to secure the original loan agreement .
 Familiar with reading bank statements, taxes, and income calculating.
 Helping the borrower through the loan process making it simple.
Equifax Settlement Services — Moon Twp, PA 06/2010-01/2013
QC Reviewer and Client Service Rep,
Reviewed appraisal documents for accuracy and compliance. Worked with Compass and Chase
bank to improve performance and document accuracy.
Selected Contributions:
 Helped transition the company’s main operating system from Vision to Gators.
 Exceeded quality and performance quota monthly.
 Worked with Compass Bank assisting the company in the ability to take on more files and
evaluate appraisers for quality.

2. AIG Agency Auto Customer Service Rep 10/2005- 06/2010
Customer Service Rep II,
Worked directly with agents assisting in policy underwriting and document uploading.
Selected Contributions:
 Complaint Handling and Resolution
 Daily call handling meeting or exceeded 50 calls per day.
 Enhancing customer satisfaction by educations agents on available discounts and policy
procedure
National Real Estate Post Closing/Settlement Agent 01/2005-10/2005
Post Closer
Reviewing closing documents for accuracy in Qators operating system. Scanning loan documents
 Reviewing Loan Documents for Disbursements
 Prepare the Settlement Statement for Closings
 Enter Abstract Reports for the Preparation of Titles
Education and Training
University Of Phoenix (online) Current
Degree Focus – Business