Employee wellbeing is a greater focus and will continue to be impacted as we continue to shift to a greater reliance on working from home and remote solutions post-COVID-19. These changes will have many implications that organizations and facility managers will have to address. Full video: https://youtu.be/7bHoA9FAGjU

1. The Experts’ Assessment
E PI SODE #5
10 MARCH 2021
The Experts’ Assessment
WELL-BEING AND HYBRID WORKING

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M ODE R AT OR & PANE LIST S
The Experts’ Assessment

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Well-being and
Hybrid Working
SPONSORED BY:

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TODAY’S TOPICS
Opportunities & challenges
with remote work
Post-COVID focus on
employee wellbeing
Future implications on
workers, organizations and
facility management
The Experts’ Assessment
EPISODE #5 | 10 MARCH 2021

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THE EXPERTS’ ASSESSMENT: THE
WORKPLACE POST-COVID-19 STUDY
Helps you develop your
readiness and resilience
Assess
current
challenges
and future
priorities
Harvest
insights
from
industry's
leading
experts
Synthesize
findings
from 6 key
areas

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METHODOLOGY: REAL-TIME DELPHI
Obtains a spectrum of diverse external expert
perspectives on key questions and assumptions to develop
an objective, consensus view of the future in highly
uncertain times
Via an online platform, the real-time Delphi facilitates
dialogue between geographically separated experts to identify:
• Consensus views
• Divergent opinions

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METHODOLOGY: REAL-TIME DELPHI
Curated views of industry-leading, subject matter
experts on the key challenges facing the industry
Aids in decision-making
• Enables you to orientate on potential opportunities
and risks using experts’ assessments.
• Identify consensus views
• Explore dissenting opinions

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WITH THE INVALUABLE ASSISTANCE

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What are your organizations
biggest challenges when
supporting remote employees’ &
ensuring their well-being?
Audience, please respond in the comment section

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THE SHIFT TO REMOTE WORK
18% - 42%
of the labor
market shifted
to remote
work
Sources: Juan C. Palomino, Juan Gabriel Rodríguez, Raquel Sebastian, “Inequality and poverty effects of the lockdown in Europe” VoxEu and CEPR. 16
June 2020. https://voxeu.org/article/inequality-and-poverty-effects-lockdown-Europe. May Wong (2020). “Stanford research provides a snapshot of a
new working-from-home economy” 29 June. Stanford news. https://news.stanford.edu/2020/06/29/snapshot-new-working-home-economy/
Depends on job
type and
infrastructure

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ENTERED POST-VACCINE ERA
Over 200 vaccines are in development
70-90% of the population needs to be
immunized to achieve herd immunity.
1 2
3
Sources: 1) Coronavirus Vaccine Tracker and https://www.nytimes.com/interactive/2020/science/coronavirus-vaccine-tracker.html WHO, Draft landscape of COVID-19
candidate vaccines, 6 January 2021. https://www.who.int/publications/m/item/draft-landscape-of-covid-19-candidate-vaccines 2) Our World in Data, Coronavirus
(COVID-19) Vaccinations, 11 January 2021. https://ourworldindata.org/covid-vaccinations, Jonathan Allen, “Fauci says herd immunity could require nearly 90% to get
coronavirus vaccine,” Reuters. 24 December 2020. https://www.reuters.com/article/health-coronavirus-usa/fauci-says-herd-immunity-could-require-nearly-90-to-get-
coronavirus-vaccine-idUSL1N2J411V
Researchers are currently testing 74 vaccines in clinical trials
on humans, and 21 have reached the final stages of testing. At
least 78 preclinical vaccines are under active investigation in
animals.

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SCALE OF REMOTE & TELEWORK
POST-COVID
“[Remote work at scale] is not
ideal for us and it’s not a new
normal. It’s an aberration that
we are going to correct as
quickly as possible.”
David Solomon, CEO, Goldman Sachs
24 February 2021
Most knowledge
workers will work
1-2 days a week
from home post-
COVID-19
81% of SMES
expect at least
26% of workers
will work
remotely most
of the time
Source: “Goldman CEO Warns Remote Work Is Aberration, Not the New Normal”
https://www.bloomberg.com/news/articles/2021-02-24/goldman-ceo-warns-remote-work-is-
aberration-not-the-new-normal

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HYBRID WORK STRATEGIES ARE
COMING TO THE FOREFRONT
Different elements of hybrid
working environments
Source: Cushman Wakefield, 2020 Source: Saunders and Rømer, 2021
§ Home services for
telework and remote
workers
§ Working near home
options
§ Collaborative
headquarters or hubs
§ Event spaces
§ Technology platforms –
integrating the above

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BUDGETS AND RESPONSIBILITY FOR
REMOTE & TELEWORKERS – WHO PAYS?
Source: 1) Lenovo, “Technology and the Evolving World of Work,” 2020 and
2) Kate Lister, The Business Case for Remote Work, Global Workplace Analytics, 2021
Computers
Audio Devices
Headphones &
Conference Audio
Monitors
Memberships
for coworking/
flexible working
arrangements
SME were split according over
SME’s expect that companies pay for:
Desks Chairs
• 71% Complain of new or
worsening aches and pains while
working remotely during COVID-19
• Companies save $11,000 annually
for each remote worker who
telecommutes 2.5 days a week.2
Internet
• 70% have purchased equipment
to be able to work remotely.1

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62% of SMEs expect
that regulations will
mandate that
organizations provide
equipment and training
on ergonomic working
conditions for remote
workers
REGULATORY CHANGES A FOOT?

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In April 2019, the Swiss
Federal Supreme Court
upheld employee
compensation of CHF
150 (approx. EUR 140)
per month for using the
private room for
business purposes
REGULATORY CHANGES A FOOT?
If an employer implementing remote working on a
long-term basis may have to contribute to the costs
of a private room used for business purposes, if the
employer orders the employee to work from home.
Source: “Employees entitled to reimbursement of working from home expenses: a Swiss Supreme Court
ruling” https://www.lexology.com/library/detail.aspx?g=4f013949-a9dc-47fe-bdf5-a5773c9c85c6

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TOP 4 WELLBEING CHALLENGES
1. Stress & mental
health issues
2. Social & professional
isolation
3. Concerns over
infectious disease
4. Insecurity (economic,
food, housing)
”[P]rofessional isolation has been strong and
opened up organizational issues such as bad
management, etc…There is a constant
pressure to perform well and even better
while working remotely. Therefore, most
people are overworking and cannot
disconnect, experiencing technostress."

18. Loneliness
Studies going back to 2010,
show that about half of
people who work from home
want to come back to the
office. These remote workers
had a spare room took part;
none had children at home or
flat mates; and they still
worked wanted to come back
to the office at least part-time.
Nicholas Bloom, Stanford professor on the new remote work economy: A ‘productivity disaster’ and ‘ticking time bomb for inequality’
https://www.cnbc.com/2020/10/07/stanford-professor-not-optimistic-about-work-from-home-economy-ticking-time-bomb-for-inequality.html

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SOCIAL
CONECTIONS
ARE KEY
TOP FOUR REASONS PEOPLE WILL RETURN
TO THE OFFICE
1. Need for social interactions
2. Need to address complex interactions
3. Cannot work from home
4. Need to access unique facilities
19
1/3 of us meet our
spouses at work
Source: The Experts’ Assessment, 2020 and https://www.eharmony.com/blog/how-you-meet-your-spouse-matters/

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58% of the SME panel
expects that the
increased use of remote
work will improve
organizations' diversity
and inclusion efforts.
DIVERSITY AND INCLUSION

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But….
Remote working under the pandemic is
leading to:
• greater economic polarization
among those who can work remotely
and those who cannot due to 1) type of
work and 2) lack of infrastructure
• “She-cession” a decline in wages
and employment – 1) due to gender
differences in sectors of employment
and 2) inequality in caregiving and
schooling responsibilities
"Unfortunately, as we have seen
from the pandemic, people of
color and people in non-highly
skilled communities have been
hit particularly hard by the shift
to remote working. The lack of
infrastructure, tools, space, and
time in these communities create
much more significant barriers to
working remotely and recruiting
into remote roles.”
SME panelist
Source: Elisa Martinuzzi, The Pandemic Doesn’t Have to Hurt Women Most, https://www.bloomberg.com/opinion/articles/2020-12-30/covid-
she-cession-the-pandemic-doesn-t-have-to-hurt-women-s-jobs-most and
https://www.americanprogress.org/issues/women/reports/2020/10/30/492582/covid-19-sent-womens-workforce-progress-backward/

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TECHNOLOGY PLATFORMS ARE
PROLIFERATING
Real Estate
and Finance
Flexible
Space
Management
Internet of Things
/ Smart Buildings
Construction
Tech
Data and
Analytics
Visualization
Remote monitoring
technologies

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EMPLOYEE MONITORING
For Remote Health Sensing Divided SME panel
40
26
33
Disagree Neither nor Agree
PopID, X.Labs, and Clear offer
remote thermal imaging, facial
recognition AI, and social distancing
badges and logs to remotely detect
employees' health in the workplace.
Companies like Subway, Ford, and
RXR Reality are deploying these
technologies to check employees'
health as they renter the workplace.
Source: Hiawatha Bray, (2020) ”As companies reopen, technology will stand guard against COVID-19” 26 May. Boston Globe.
https://www.bostonglobe.com/2020/05/26/business/companiesreopen-
technology-will-stand-guard-against-covid-many-them/

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TRACKING OF REMOTE WORKERS
ON THE RISE
APRIL
2020
JUNE
2020
16% 26%
Percentage of employers passively tracking remote workers
Source: Gartner, June 2020. and Dave Zielinski, Monitoring Remote Wokrers, SHRM, August 2020. https://www.shrm.org/hr-
today/news/all-things-work/pages/monitoring-remote-workers.aspx

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CRICITAL FACTORS IN DEVELOPING A
DISTRIBUTED WORKPLACE CULTURE
1. Management by results
not time
2. Trust
3. Team norms (e.g., how we
work together)
4. Adoption of new
technology and platforms

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Download the Executive Summary
Experts.IFMA.org
Download the FREE
Executive Summary

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Panel Discussion
M ODE R AT OR & PANE LIST S

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ifma.org/coronavirus
IFMA.org
Coronavirus Resource Center

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Experts.IFMA.org
Download the FREE
Executive Summary