The Future Workplace

25.2.2012 Changing organisations

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[object Object],[object Object],[object Object],[object Object],Mobile work increasing Mobile technology has liberated work from being tied to a certain time and location. Mobile and teleworking are increasing - work has also entered homes. As many as 66% of wage-earners are engaged in mobile work. Telework done at home is most common in public sector, where one out of five civil servants do telework. Renewing customer service Joint customer service points of different agencies are becoming more common. Technology also plays a role in changing customer service: e-services and virtual channels are replacing face-to-face encounters. Services are offered on multiple channels and independently of location.

[object Object],[object Object],[object Object],[object Object],Many forms of work Typical feature of today's work is ”multitasking”, processing several issues simultaneously in multi-project and multi-team environments. The workday also comprises of a number of different work phases. Studies indicate that one half of knowledge work is carried out solo, one half in teams. Desk occupancy going down As a result of increasing mobility and cooperation, dedicated offices are used less and less. Studies indicate that employees no longer spend more than 40% of their workday at their desks: the greatest part of the day, these offices are vacant.

[object Object],[object Object],[object Object],[object Object],Ageing population Retirements of the large age classes will leave government agencies empty. In years to come, thousands of public administration jobs will be gone. The need for space will also be reduced. Competition for skilled labour The number of people in working age is going down by 17,000 annually. Competition for skills and future employees will get tougher.

[object Object],[object Object],[object Object],[object Object],Workplace management Workplaces are developed and managed by multi-professional teams with experts of different fields: CRE, HR, ICT and sustainable development.

[object Object],[object Object],[object Object],[object Object],From own office to hotdesking With increasing mobility, dedicated desks are no longer required for everyone. Mobile solutions and desk sharing are becoming more common. The workplace becomes a meeting place, a platform for innovations and interaction. National concepts Reproducible workplace concepts will be developed for agencies with a number of branches. The ideal model is created through co-creation, experiences gathered by pilot projects, and the concept can then be reproduced over the entire network of branch offices. Space and service will be uniform - so will customer experiences.

Physical and virtual spaces integrating

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[object Object],[object Object],[object Object],[object Object],Creativity Innovations are a competitive advantage, and space concepts supporting creative processes are becoming more common. Informal break oases, team rooms with different atmospheres and project walls visualizing immaterial knowledge work will be built. Playfulness is allowed, teams design their own spaces. Functionality Old-fashioned space cultures based on hierarchies will recede. Workplaces will be tailored to the needs of various work profiles, taking employee mobility, nature of the work and preferences into account. The space supports functions, not status.

[object Object],[object Object],[object Object],[object Object],Carbon footprint management Organisations will measure their carbon footprint. Eco-efficient workplaces will take spaces, technology and travel into account: virtual conferences will become more common, unnecessary travel is avoided. Sustainable city planning The carbon footprint of various land use models will be measured, and cities will gauge their emissions. Low-carbon districts and ecological lifestyles will grow in number: sustainable and viable cities are created by mixing housing, work and services, taking green transport into account.

Päivi Hietanen 2011 Photos: Senate Properties

The Future Workplace

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The Future Workplace

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