The document provides an analysis of employee experiences while working from home, focusing on key metrics that influence productivity, wellbeing, and collaboration. It includes insights on employee feedback, satisfaction scores, and the impact of remote working tools. Additionally, it outlines factors that both hinder and enhance productivity, offering a comprehensive understanding of the shift to remote work during the pandemic.

1. Global Benchmarking Services
25 mai 2020
7 – Human Experience
Human Experience Working From Home

2. 7 – Human Experience
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Departmental adjacencies and growth
Our summary presentation will highlight to you,
further insight based on our deeper analysis of the
results. This individual analysis is undertaken by
one of our consultants. It is designed to provide
both a context for the results, and how to interpret
them and our findings based on additional
segmental analysis of the data.
Employee textual analysis
Finally we will include a summary of the text
comments provided by employees to provide
richness to the quantitative data.
Top 10 factors
We will focus on the top 10 most important metrics
for each segment as these are the key factors
affecting productivity.
Example outputs

3. Dashboard
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7 – Human Experience
HX summary
See your results quickly. Understand what
employees think of the workplace overall,
and where the strengths and weakness are.
Use the sorting options to look at results from
different perspectives.
HX scores give you context by comparing
with peer group.
Segment results by using a range of filters
including: geography, age, gender, business
unit and length of service.
HX analytics
See the full survey results, complete with
all the scores for each question and
assigned management priorities.
Sort the data to focus on importance,
satisfaction or difference. Explore the
results by HX category or theme
(collaboration, focused work, technology
and wellbeing).
Use filters to find answers by department,
demographic and workstyle segments.
Survey progress
Track the number of survey responses
daily.
Identify missing groups (by age, gender,
location, job type) to target response rate
improvement.
Building comparison
Compare up to five buildings side by side.
Choose which buildings to compare and
which measures to use.
This is great for undertaking segmental
analysis and identifying trends across
buildings by location, by business unit or
building type.
Compare HX scores and issues like best
and worst performing things for
employees.

4. Global Benchmarking Services
HX Working from Home Analytics

5. 7 – Human Experience Working From Home (HX WFH)
5
Example outputs
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5
Outputs
• Online performance dashboard
• Insights presentation
• Performance report by country/department/building
Performance analysis
• Measure - employee perceptions of their working from home space
and technology
• Understand - how working from home impacts on productivity,
including our ability to collaborate and perform focused work
• Learn - how working from home impacts on employee wellbeing and
work-life balance
Benefits
• Listen - how are our employees coping with working from home now
• Help - how can we best support our employees working from home
• Learn - what can we learn about the workplace for the future
Most important (90%): Remote working tools
Least important (73%): Wellbeing
Most satisfied with (84%): Remote working tools
Least satisfied with (62%): Wellbeing
Best performing (97): Business communication
Worst performing (79): Childcare
TOP 10 Important Factors
No Factor Theme Importance Satisfaction Score
1 Remote working tools Technology 90 % 84 % 94
2 Sofware/applications Technology 89 % 79 % 91
3 Flexibility and work life balance Wellbeing 87 % 76 % 89
4 Childcare Wellbeing 87 % 66 % 79
5 Hardware/devices Technology 87 % 73 % 86
6 Human leadership Wellbeing 87 % 73 % 86
7 Focused individual work Focused Work 86 % 79 % 93
8 Group external work Collaboration 85 % 76 % 91
9 Dedicated workspace Focused Work 85 % 72 % 88
10 Sense of purpose Wellbeing 84 % 74 % 89
Individual factor performance
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2%8%
25%
25%
40%
35 to 44
25 to 34
45 to 54
Up to 24
55 to 64
Age Band
2%
48%50%
Female
Male
Prefer not to say
Gender
8%
8%
10%
12%
15%
48%
United Kingdom
France
United States
Poland
India
Singapore
Country
15%
20%
22%
42%
Fixed (resident)
Flexible Worker
Home worker
Mobile Worker
Workstyle
Respondents profile
2%
98%
Unavailable 3
Future work balance
12%
12%
15%
22%
38%
Benchmarks
Products
Operations
Accounts
BI
Department/Business Unit
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65%
70%
75%
80%
85%
90%
Under In line Importance Satisfaction
Overall performance: Importance vs. Satisfaction
Factors with importance over 85% are highlighted in red.
6© 2020 Jones Lang LaSalle IP, Inc. All rights reserved. 1
Commentaries What did not work well while working from
home
• Lack of community
• Social interaction with colleagues, being stuck at home with family all the
time is limiting
• Client meetings are a challenge
• Clients don't always have the technology available to them to connect and
collaborate remotely
• The constant VC environment is a bit soul destroying, the human contact and
spontaneity is missing. The biscuit jar is too tempting!
• No face to face contact
• Connectivity issues, VPN instability, access to shared drive, time to upload and
download
• Sometime end up working more without breaks. Difficultto switch between office
and home mode
• It takes more effort to balance when the working day stops and when the personal
time begins especially when you have no other responsibilitiessuch as children,
etc. and you live in relativelysmall flat
• Computer is always on, you work without adequate breaks, especiallyif you are
managing global teams
• Childcare, looking after the family and working is challenging
• Distractions as school has been closed and they have not set up home learning
correctly, causing more time to be spent overseeing them
• Costs of utilities are higher than commute
• Working in the office can be more productive due to the amazing space
• During the COVID response specifically,with the stay at home orders, disruptions
to normal childcare/ school, limited social interactions, and demanding business
environment it is challengingall around from maintainingwork life balance to
managing stress and trying to focus on well-beingand staying healthy.
What are you looking forward to when returning
to the office
• Meeting people and free coffee
• More flexible workstyle
• Gossip
• Social interaction with colleagues
• Better connectivity
• Dressing up
What will you miss most when you return to the
office
• Lack of commute
• Flexible working hours
• Extra family time that was saved by not having to travel
What worked well while working from home
• We have the right corporate culture, tools & leadership support to
enable working from home
• No commute
• More time to spend with family
• Connectivity, access to software, the hardware provided by JLL, the
amount of communications and information received by JLL in general
and the support from leadership has been great so far. I have had
access to all the tools I need to work from home
• Teams and team collaboration works well and my team is working well
I think through current unusual circumstances
• Can get up an hour later
• Team chat reduces emails
• Technology, by and large is working well, but this is also because I
have purchased my own set up - monitor, monitor arm, wireless
keyboard, mouse and ergonomic chair.
• Increased productivity and fewer distractions
• Flexibility to work early or late and without impact on family life
• Having enough space and garden to exercise works well
• Technology is working surprisingly well
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Philippe Fixel
Philippe.fixel@eu.jll.com
+33(0)620 15 63 02
+41(0)77 488 42 98