1. Ishak Abdullkarim
Phone (602)-518-8610. Iabdullkarim@phx.yearup.org
Skills
 Languages: English, Arabic, and Swahili
 Software: Computer and Microsoft Office
 Networking: Peer Mediation
Education
Gateway Community College Phoenix, AZ
Major: Business Management Aug, 2015 - Present
Experience
Chase Payment Tech Tempe, AZ
Senior Specialist I Jan, 2016 - current
 Successfully work through chargeback queue to meet/exceed department standards
 Training in progress to manage chargeback phone calls
 Trained in Recourse queue work
 Familiar with all chargeback reason codes and corresponding Visa/MasterCard rules
Year up Phoenix, AZ
Business Management Training Aug, 2015- Present
Year Up is a leading one-year career development program with 250 corporate partners around the
country; the program includes college-level courses,professional training, and a six-month internship
 Took business classes to become proficient in Microsoft Office Excel, Word, and PowerPoint etc.
 Earning 30 college credits towards an associate degree in partnership with Gateway College
 Relevant courses include: CIS 114, COM 100, PRO SKILLS,and GBS 151
Catholic Charities Community Services Phoenix, AZ
Speaker Oct 2011 - Present
 Deliver speeches to inform new guests about the program
 Teach new independent living people how to use new things and shop
ABM Phoenix, AZ
Bread Production June, 2014 - Dec 2014
 Setting machines to produce the right size of bread
 Processed orders and prepared for shipments
Awards and Honors
 High school honor certificate best student of the year. May, 2014
 Peer mediation honor medal May 2015
 Camp counselor honor certificate 2012-2015
 Certificate of respect December 2015