Building and staining a SAP Center of Excellence

1. From Weeding to Marriage
Miguel Mejia
Nov 2013

2. SAP COE
Internal organization aimed to sustain and evolve our SAP
implementation, driving business benefits continually trough the optimization of
Business Process.
 Optimization of end-user competency and employee fulfillment of business
process
 Continue coherence and integration of functionality and data trough all
process chains
 Not an IT Only objective. This has to be a Business Strategy with strong
participation of user community
In summary
 Continuous business improvement
 SAP as the backbone of our IT strategy, Systems Infrastructure and Business Processes
 COE is integrated by IT and Business representatives
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3. From the wedding to the real marriage.
SAP strategy goes beyond the implementation or stabilization, we have to
recognize this is a long term commitment.
With low chances to get divorced
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Implementation Scope
1-3 Years
Wedding
SAP Life Spam
>15 Years
Marriage

4. SAP Maturity Model
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Business - IT
Dynamics
Link IT & Business
BPM
KPI Measured
BP transformation trough
PMO
BP Chang led by KPI
Performance
Applications
Management
No overcustomization &
Core implementation
complete
ERP is the backbone &
interfacing is complete
Apps portfolio is
inventoried
Apps portfolio has been
rationalized
Apps portfolio has been
optimized
End Users
Basic end user training
complete
Users work without too
much HD support
Users receive periodic
refreshing training
Users trained in BP &
continuous training is in
place
User performance is
linked to BP performance
Value
Management
Some success measures
are in place
Business results tracked
trough the system
KPIs established for all
levels
BP Changes directed by
KPI results
BP changes guided by
Business Intelligence
Maturity

5. Level 1 Core
Applications
Super Users
• Help Desk
supporting the
organization
• Complete
implementation
L2 Stable
Applications
SAP Team
Interfaces Completed
Process documented
Organization Trained
SAP Org established
Stable utilization
across all functions
L3 COE Defined
SAP Competency
Center level
Business & IT Aligned
KPIs established
Apps Portfolio
Ready, rationalization
started
Stability, predictability
,
Small incremental
opportunities
Extend to available
functionality
Do Things Right
L4 COE Managed
KPI and Value driving
improvements
A capable Organization
Proactively engaged &
Integrated with
business
Looking for value
propositions and
competitive advantage
Do the right things
L5 COE Evolving
COE Responsive to
treats and
opportunities
KPIs are system
integrated
BPs continuously
improved based on
KPIs and strategies
KPIs Benchmarked
Maturity Progression Journey
Ultimate Goal is
Business Transformation

6. Transforming our build team to a COE… Our Game Plan
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Initiation and assessment
Evolution Planning
Initiation
SAP Maturity
Assessment
Organizationa
l vision
Define Charter
Charter
Branding
Refine Org
Maps / Gaps
Staffing
strategy
KPIs
Finalize
evolution plan
Initiation & Assessment
• Establish High level goals
• Team Composition & Organization Gaps
(size, skills, competencies)
Justification
• Draft future organization
• Refine Gap analysis (vs assessment)
• Get charter approval and buy in
Evolution Planning
• Refine org maps & skill/staffing gaps.
Knowledge transfer / acquisition
• Define all IT and B-Users integration
• KPI inventory that rules the process
• Timeline and budget
• Evolution Plan approval
Justification
Continuous run of
evolution plan
Continuous
evangelizing

7. SAP COE Target Organization
Real Life Example
SAP COE
SAP BPT & Support
IT Management
Legacy ApplicationsService Operations
SAP Center Of
Excellence
Service Support
Infrastructure
Operations
IT Governance
(PMO)
Continuous
Education (HR)
Business Executives
Integration
Management
Help Desk
Super Users
Users
IT Governance
SAP Core Teams

8. Building a COE …Kickoff actions of a real example
Recognize SAP as the centerpiece of our IT strategy and …
 Business - IT Dynamics
 L1. Link IT & Business.
 L2. Sufficient IT & Business resources to maintain stability
 Build SAP Org - Hiring & Training
 L3. COE is defined
 L3 Business ownership of business process
 BPM
 End Users
 L1 End users are adequately trained
 BP and BPPs
 L2 End Users are functional,
 Reinforce Super User program and secure participation
 L3 Continuous and refresh training
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9. Building our COE …Kickoff actions of a real example
…Take a long term approach to SAP
 Applications Management
 L1 Finish Rollout / add of major applications
 L1 IT Staff is adequately trained
 SAP Certification Plans, Cross training
 L2 SAP Operations reliable
 Confirm stabilization
 L3 Energetically retire Legacy systems
 Applications portfolio
 Value Management
 L1 Tangible success measures
 Inventory, Documented processes
 L2 Measure of our current KPIs
 KPIs redefined by Policy Deployment
 L3 Demand Management being drive by Enabled Value
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