2. Listening!!
A process of receiving, interpreting and reacting to a message.
• An essential management and leadership skill.
• Almost 45% of time we spend in listening.
• Difference between listening & hearing
3. Communication Model :
• Listening: Learned first, Used most (45%), Taught least.
• Speaking: Learned second, Used next most (30%), Taught next least.
• Reading: Learned third, Used next least (16%), Taught next most
• Writing: Learned fourth, Used Least (9%), Taught most.
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8. Types of Listening!!
1. Inactive listening.
2. Selective listening.
3. Active listening
4. Reflective Listening
9. Barriers to listening !!
Equate With Hearing
• Uninteresting Topics
• Speaker’s Delivery
• External Distractions
• Mentally Preparing
Response
Listening for Facts
• Personal Concerns
• Personal Bias
• Language/Culture Differences
• Faking Attention
How can we expect people to change and develop if they don’t know what they need to change?
Unless they get feedback, how do they know what they do well so they can continue doing it?
