1. S AM ANTHA P ER RY
 5 BEXLEY C O URT  C HETWYND RO AD  O XTO N  WIRRAL  C H43 2JJ 
 TEL: 07763-708-894  EMAIL: SAMMY.JANE.PERRY@GMAIL.C O M 
PERSONAL STATEMENT
I am a passionate,confident,andhighlyprofessional individual,withatrackrecord of deliveringexcellent
customerservice toall customers.Iholdstrongcommunicatingskillswiththe abilitytoacquire product
knowledge quicklyandefficiently.Highlymotivatedandaimto exceedcustomerexpectationsatall times.I
demonstrate the abilitytoworkon owninitiative;liaisingwithcolleaguesandotherdepartmentstoprovide a
responsive andco-ordinatedservice tocustomers.Ihave the abilitytobe supportive,enthusiasticand
professionalatall times;regularlycontributingmanagementideasforservice improvements.Iamnow lookingfor
the opportunity,withanemployer,toutilisemyexistingskillsanddevelopthemfurther.
KEY SKILLS
 Demonstratesstrongteamworkingskills,withthe abilitytoworktotighttimescales
 Excellentcomputerskillswithagoodworkingknowledge of Microsoftpackages
 Acts as a positive role model andambassador,enhancingthe company’sreputation
 Strongorganisational skillswithaproactive flexibleapproachwhenmanagingchange
 Strongproblemsolverwiththe abilitytomulti taskandmake sounddecisionsinafast movingenvironment
 Displayenergyandvitalityinmeetingtargetsthrough strongpersonal driveandmotivation
 Flexible andsupportive teamplayer,capable of workingunderpressure
CAREER SUMMARY
The Contact Company, Birkenhead Jan, 2015 – Mar. 2015
Call Centre Operative
Duties Include:
 Value forClientCompanywithtrustedpartnerstomanage anddeveloptheircustomercontactprocesses;
savingbusinessestime andmoney
 Receivinginboundcalls;advisingcustomersindetail inregardstoavailablepensionschemes
 Outgoingcallswhennecessarytoresolveanycomplaintsandcustomerqueries.
 Accurate data entryand any administrationdutiesusingall MicrosoftPackageswhenrequired.
 ValidatingformentriesusingExcel Spreadsheets
 Workingto pre-settargetsanddeadlinesusingorganisationskillsandbeingpro-activeatall times.
Community Supported Living, Birkenhead Oct, 2014 – Feb, 2015
Support Worker
Duties Include:
 Responsible forassistinghealthcare professionalswiththe day-to-daycare of patients
 Supportedpatientswithdailypersonalcare includingwashing,dressing,usingthe toiletandfeeding
 Made and changedbedsandturnedpatientswhowere confined tobedtoavoidpressure sores
 Extensive experience inpatienthandlingtechniquesincludingsupportingpatientswhilstwalking,hoists,
movingandhandlingpatientsinandfromtheirbed,wheelchairsandtoilet.Responsible fortakingand
recordingtemperature,pulse andrespiration,escortingpatientsbetweendepartments,givingoutand
collectingbedpans,keepingsuppliesandequipmentinorderandensuringthe wardwashygienicallyclean
and tidy
 Reportedrelevantchangesinpatient’sconditionandbehaviourappropriatelyandinatimelymanner
 Providedpatientswithemotionalsupportbytalkingwiththem, helpingthemfeel lesslonelyoranxious
Arrowe Hall, Arrowe Park Jul, 2013 – Oct, 2014
Care Worker
Duties Include:
 Workingwithvulnerablepeople withlearningdifficultiestohelpthemtolive activelywithinthe community.
 Deal withtheirmoney,andpersonal care.
 Helpto deal withtheirfinancial situationandpersonal care.

2.  Seeksuitable coursesandprovideassistanceinapplication.
 Liaise withanyneededservicesandarrange appointmentsnecessaryforthe client.
 Create care plans,store importantrecordssafelyfollowingdataprotectionlawsatall times.
Harvey & Thompson, Birkenhead Jan, 2012 – Dec, 2012
Pawnbroker
Duties Include:
 Duty to weighgoldorsilverarticlesoncoinscales,carryout acidteststo determine caratcontentandpurity
verifyingvalueof articles.
 Inspectdiamondswithattentiontodetail andothergemsforflawsandcolour;usinga loupe magnifying
glass
 Assignpledge valuetoarticle basedonknowledge of valuesorlistingof wholesaleprices.
 Rejectarticlesinunsatisfactoryconditionorhavingnopledge value.
 Examine articlestodetermine conditionandvalue.
Dancefloor Beats, Birkenhead Jan, 2011 – Jan, 2012
Manager/Sales Assistant
Duties Included:
 Endeavouredtomaintainthe shopto exceptionalstandardsatall timesthroughoutthe day.
 Providedproductknowledgetocustomerswhorequireddetailedinformationonparticularmerchandise on
currentfashiontrends.
 Encouragedcustomerstopurchase accessories;playinganimportantrole inmakingthe customer’s
shoppingexperience enjoyable.
 Stockedclothingandaccessories,ensuringproductswere presentedneatlyondisplayedareas;ensuringto
keepthe areasafe of hazardsat all times.
 Undertookstockchecksand ensuredorderswere placedtomaintainoptimumstocklevelstomeet
customerdemands.
 Dealtwithcustomerenquiriesandcomplaintsface-to-face andoverthe telephone,resolvinganyissues
quicklyandefficientlyandrarelyhadto escalate themtomanagementtoresolve.
 Responsible forcheckingandunpackingstockdeliveries,correctlypricingitems,attachingsecuritytagsand
displayinggoodsencouragingcustomerstomake purchases
 Operatedthe till,handlingcashandcredit/debitcards
SLC, Liverpool Jan, 2010 – Jan, 2011
Support Worker
Duties Include:
 Duties similar to those above
EDUCATION AND TRAINING
Qualifications, 1993 – Present
 NVQBusinessAdministration
 VisiontoLearnonline
 NVQLevel 2 Childcare
 BTEC 1st DiplomainCaring
 GCSE English(B) GCSE Art (C)
 EpilepsyAwareness
 AutismAwareness
 Manual Handling
 Safeguardingof Vulnerable Adults
 RestraintTraining
 GCSE English(B) GCSE Art (C)
REFERENCES
References available upon request