3.  Is a process that begins when one party
perceives that another party has
negatively affected, or is about to
negatively affect, something that the first
party cares about.
 Or simply disagreement between the
two or more persons on any point.

6.  Aggressor
 Passive
 Absentee
 Error prone
 Negative
attitude
 Chatterbox
 Do nothing

7. TYPES OF CONFLICT
DYSFUNCTIONAL
CONFLICT
FUNCTIONAL
CONFLICT

8.  Intra-organisational conflict -
 Inter-organisational conflict -
 Intra-group conflict -
 Inter-group conflict -
 Intrapersonal conflict -
 interpersonal conflict -

9. Prior
condition
Frustration
on
awareness
Active
confrontation
Resolution
Follow up

11.  The opportunity to improve situations
and strengthen relationships.

13.  Build good relationships before conflict occurs
 Do not let small problems escalate; deal with them as
they arise
 Respect differences
 Listen to others’ perspectives on the conflict situation
 Acknowledge feelings before focusing on facts
 Focus on solving problems, not changing people
 If you can’t resolve the problem, turn to someone
who can help
 Remember to adapt your style to the situation and
persons involved