2. Why is conflict resolution
important?
Conflict is a very natural part of human
relationships. No 2 people can agree on
everything all the time.
Not properly handled, relationship is strained
and may even be destroyed.
3. How does conflict arise?
Differences:
• Values
• Motivations
• Perceptions
• Ideas
• Desires
4. What is the trigger that
magnifies slight difference?
These differences are trivial, but when
strong feelings are triggered, that is
when the deep personal need (the
core of problem) is violated.
Examples of these needs: a need to
feel safe and secure, a need to feel
respected and valued, or a need for
closeness and intimacy.
5. Conflicts arise from
differing needs
Everyone needs to feel
loved, supported and understood.
The ways these needs are met differ.
This creates the big challenge.
6. Acknowledge the different
needs
For a long term relationship, be it
personal or professional, it is
important to acknowledge both
parties’ needs are important.
Ignoring and lack of understanding of
the other party’s needs result in
distance, arguments and breakups.
7. Healthy responses to
conflict
• Develop capacity to understand and
respond to the things that matter to
the other person.
• Calm, non-defensive and respectful
reaction.
• Forgive and forget. Move on
without holding resentments or
anger.
8. Healthy responses to
conflict
• Avoid punishing
• Believe facing conflict head-on is
the best thing for both parties.
• Remember that conflict arises due
to differences, not the person.
9. Resolve conflicts successfully!
• Manage stress quickly while remaining calm
and alert.
• Control your emotions and behaviour.
• Pay attention to the feelings being expressed.
• Be aware of and respectful of differences.
