Charles Fisher has over 20 years of experience in client services, IT helpdesk, logistics, and communications. He has strong computer skills including CompTIA A+, Network+, and Security+ certifications. His experience includes customer service, event management, IT troubleshooting, hardware and software repair, and audiovisual support.

1. CHARLES (CHAD) L. FISHER
538 Bower Ave. Washington,PA15301 | 724-705-5698| cffishin@outlook.com
SUMMARY
Detail oriented professionalwithmany yearsof wide-rangingexperience in
client services, information technology, projectmanagement, vendor
relations, and communications. Exceptionalresearch,organizational,and
leadershipskillswithprovenabilitytomeetdeadlines and workefficiently
ina team-basedenvironment.
COMPUTER SKILLS
CompTIA A+ CompTIA Net+ CompTIA Security+ CiscoCCX
MicrosoftSCSM MS Config.Mgr. Hard Drive Copy Hard Drive Format
Mobile Phones Android Apple MS Office
Adobe Email Platforms Enterprise Software Hardware Repair
Software Repair Basic Networking AudioVisual Projection
Live SoundSupport Lighting Teleconferencing Videoconferencing
PROFESSIONAL EXPERIENCE
Harbor Freight Tools – Washington, PA (2016 – Present)
• Customerservice includingfindingitems,advice,loading/unloadingandmore.
• Assistswithpricingdutiessuchasendcaps,sale displays,andprice adjustments.
RMC Events – Charlottesville, VA (2015 – 2016)
• Responsible forcustomerservice,eventsecurity,clientinteractionandmore.
IT Helpdesk Technician: CFA Institute - Charlottesville, VA (2010 – 2015)
• Manage incomingticketsto troubleshootclientbreak/fixsituationsand
software/hardwarerequestsinatimelymanner.
• Buildnewhardware andmanage networkaccountsforincomingemployeesand/or
hardware refreshes.
• Responsible forCiscophone networkata userlevel.
• Responsible forsetupanddistributionof new mobile phonesas
needed/requested.
• In newrole,assistedformerdepartmentwithhighlevel AudioVisual and
conferencingneeds.
• Responsible forteleconferencingandWebEx accounts/service.
• Trainingof temporarysupporthelp.

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CHARLES (CHAD) L. FISHER
538 Bower Ave. Washington,PA15301 | 724-705-5698| cffishin@outlook.com
Logistics Specialist: CFA Institute - Charlottesville, VA (2002 – 2010)
• Responsible formanagingoff site AudioVisualoperations forCFA Institutemeetings
includingvendor(s), local crew supervision, quoteandbudgetreview,performance
evaluation,etc.
• Managementof the Videoconference,Teleconference andWebconference
programsand vendor(s) withinCFA Institute.
• Oversee day-to-dayAudioVisualoperations of CFA Institute internalmeetings.
Includedindirectsupervision of anAudioVisualTechnician.
• Responsible forlarge shipmentlogistics toandfromexternal meetingsand
conferences. Alsoincludes vendornegotiations.
• Responsible forprovidingsatellite officeswithAudioVisualsupportasneeded
includingvideoconferencing,pricingnew equipmentto fall withinbudget,
technical troubleshooting,etc.
Route Driver: FedEx Ground - Fishersville, VA (1999 – 2002)
• Responsible forroute organization andexecution.
• Responsible foroverallcustomersatisfaction.
Sales Representative: Adelphia Media Partners - Charlottesville, VA (1999)
• Responsible forcultivatingnew salesaccountsand servicingexisting sales
accounts.
• Responsible fordevelopingad campaignstomeetcustomers' needs.
Promotions Director/Assistant Program Director: Jet Broadcasting:
Jet102/Froggy 94 - Erie, PA (1996-1999)
• Responsible foroverseeingand assistingall stationmarketingand public
relations activities.
• Responsible forcoordinationand managementof station/clientpromotionsand
remote broadcasts.
• Assisted salesteamwithbusiness meetingsinvolvingpromotions betweenclient
and radiostations;schedulingand oversightof promotionsdepartmentstaff and
on-airtalent.
• Additional responsibilities included writingpromotionalcopy, creatingand
negotiatingeventproposals, developingandoverseeingcontests, recruitingand
supervision of interns.

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CHARLES (CHAD) L. FISHER
538 Bower Ave. Washington,PA15301 | 724-705-5698| cffishin@outlook.com
Professional Experience (continued):
• Sales Representative:The Greensheet- Erie, PA (1995-1996)
• Promotions Director: Rocket 101/Star 104 - Erie, PA, (1995)
• Account Executive:Las Cruces Bulletin –Las Cruces, NM (1994 -1995)
• Stage Manager/Crew:DiCesare Engler Prod. - Pittsburgh,PA ( 1992 – 1994)
• Intern: Coca Cola Star Lake Amphitheatre - Pittsburgh, PA ( 1992)
EDUCATION
1993 Bachelorof Science,Communications Clarion University of Pennsylvania
2011 ComputerandNetworkingSupportCertificate PVCC
2010 CompTIA Network+Certification
2010 CompTIA Security+Certification
2010 CompTIA A+Certification
*References availableuponrequest.