Amber Fletcher has over 15 years of experience leading software delivery teams and managing projects. She has a track record of successfully delivering mission critical services and products on time. Fletcher creates high performing teams, establishes strong relationships, and drives process improvements. She has managed budgets and workloads for major automotive companies, ensuring the successful execution of projects.

1. AMBER FLETCHER LinkedInProfile
469.394.8063 fletcher7418@gmail.com
SENIOR LEVEL EXECUTIVE
An innovative delivery management leader offers more than 15 years of experience in progressive business
developmentinbothprivatelyheldandpublicbusinesssectors, delivering 24/7 mission critical services. Creates
and manages multiple, high performance teams while serving as a capable change-agent with a proven track
record of success inendto end software delivery lifecycle,qualitymeasurements,implementation of continuous
processimprovements, andchange management. Establishes and builds strong relationships with partners and
across all organizational levels, resulting in collaborative solutions and positive bottom line impact.
Areas of Expertise: Cross-Functional Team Leadership, Software Development Lifecycle Management, Process
Improvement, Change Management. Customer Service/Relations, Strategic Planning, Project Management,
OffshoreResource Management,CostSavings,StartupLeadership, Risk Mitigation,Budgets/P&LManagement
An InnovativeDeliver ManagementExecutive drives the launchof market-firstproducts in the US and abroad…
 Co-designedsearchalgorithmsfordatabase maintenance forthe firstNorthAmericaConnectedVehiclePublic
SafetyAnsweringPoint(PSAP) database for more than 10,000 PSAPsinthe U.S. andCanada.
 Drove expansion of programmanagementandCall Centerbusinessprocesses internationally,including
Germany, France, UK,Italy, and Austria,forConnectedVehicleservices.
Managesbudgetsand large volumesof workload,ensuringsuccessful executionofprojects/defectresolutions…
 Implementedandsupported 14+ premiumConnectedVehicle OEMprograms,completing50 millioncustomer
transactionsperyear,deliveringanaverage of 70 projectsand300 projectchange requestsannually.
 Resolvedmore than18,000 defectsandendcustomerrequestsunderthe ITILprocess;also oversaw
managementof more than130 productionbuildsand88 productionreleases peryear.
 Managed reportingandefficiencyprocessgainsthatallowedInformationTechnologyheadcounttoremain
consistentoverathree-yearperiodandholdoperatingexpensestowithin10% of budgetedprojections.
PRO F ES S I O NAL O VERVI EW
SIRIUS XMRADIO,INC. – Irving, TX 2013-2015
Oneof the world'slargestpure-play audio entertainmentcompaniesand among thelargestsubscription media
companiesin theUnited Statesas well asa leading providerof telematics and connected vehicles services,
providing safety,securityand convenienceservicesto a hostof majorautomotivemanufacturers
VICE PRESIDENT, DELIVERY MANAGEMENT
 Integratedbusinessprocessesandorganizational structure throughsevenacquisitions.
 Workedinconcert withProductManagementandDevelopmentteamstoidentifyanddocument Enterprise
Functional Specificationsfor10+ ConnectedVehicle servicesallowingformore nimbleturnaroundon
customerrequirement definition.
 Created,developed,anddirectedcross-functional teams(comprisedof 130+ staff),overseeingsoftware
qualityassurance,release andbuildmanagement,datamanagementintegrity,ITquality,businessand
systemsanalysts,program/projectmanagement,ITadministration,andproductionsupport.
 Providedmonthlyfinancial analysisof ITteamstaffingandskill gapsforbothdomesticandoffshore
operations,including170+teammemberswithmore than500,000 hours.
 OversawPMOend-to-endSDLCfinancial costtrackingandreportingandintegrationof ITIL Incident/Problem,
DefectManagement, Change Management, andRelease/Build processesandadoptionof bestpractices.
 NegotiatedwithOEMcustomersandinternal ITdeliveryteamstoschedule projectand defectresolution
priorities,determinedworkforce requirements,andallocatedresourcestomaximizeproductivity.

2. AMBER FLETCHER 469.394.8063 | fletcher7418@gmail.com | Page 2
Professional Overview continued…
AGERO INC.,(FORMERLY CROSS COUNTRY AUTOMOTIVE SERVICES) –Irving, TX 2008-2013
The leader in the roadsideassistanceand claimsmanagementindustry and leading independentproviderof
connected vehicle services forthe automotiveindustry.
VICE PRESIDENT, DELIVERY MANAGEMENT
 Createda processlibraryforsoftware qualityassurance,build/release management, system/businessanalyst,
quality office,productionsupport,change/defectmanagement,andthe Executive SteeringCommittee.
 Documentedandreportedmaintenance of InformationTechnologyorganizational structuresandskillsets of
more than 170+ onshore andoffshore teammembers.
 Created,implemented,anddirectedthe Executive SteeringCommittee andChange Managementprocessas
well asthe formal Release Management/Software BuildprocessandQualityOfficeinordertomeasure
establishedquality goals,assessdeliveryprocesses,andprovide suggestedimprovements.
 CreatedService Level Agreement(SLA) reportingforinternal andexternal communicationand action.
ATX GROUP (FORMERLY ATX TECHNOLOGIES) – Irving, TX 1999-2008
An independentpremium brand in vehicle telematics services providerof safety and security productsalong with
concierge servicesfor theautomotiveindustry serving marketsin both North America and Western Europe.
VICE PRESIDENT, BUSINESS INFORMATION GROUP (2001-2008)
DIRECTOR, APPLICATION SUPPORTGROUP (1999-2001)
 RestructuredDeliveryManagementgroupintofunctional departmentsandoutsourced whereneeded.
 Reduced full timeheadcountwithdatawarehousereportingimplementation, providingbothinternal and
OEMaccess to customerdata and statistics.
 DevelopedRACIdocumentstoprovide documentedrolesandresponsibilitiesbyfunctionalareas.
PROTECTION ONE/WESTAR SECURITY/WESTINGHOUSE SECURITY – Irving, TX 1990-1999
Worked for premiumhomesecurityprovidersthrough a series of mergersand acquisitions.
DIRECTOR, APPLICATION SUPPORT –PROTECTIONONE
MANAGER,APPLICATION SUPPORTGROUP – WESTAR SECURITY
PROGRAMMANAGER – WESTINGHOUSESECURITY
 Ledprogram managementof the firstsuccessful telematicsofferinginNorthAmerica(LincolnRESCU, 1996).
 Drove userinterface designandSQA testingforthe first24/7 ConnectedVehicleCall Centerapplication
offeredinNorth America;the applicationisstillusedbypremiumOEMs.
 Setupandledstartup Home SecurityandConnectedVehicle call centeroperationsandagent procedures.
 ServedasProgram Manager forthree Home Securityandtwo ConnectedVehicleDisasterrecoverybuildouts
and coordinatedmonthlyactivation exercises.
ED U CA T I O N & P R O F E S S I O N A L DE V E L O PME N T
Criminal Justice – LOUISIANA STATE UNIVERSITY / NORTHEAST LOUISIANA UNIVERSITY
Lean Thinking – ToyoTA MOTOR SALES | CIO Mentorship Training – CIO EXECUTIVE COUNCIL
Completed Leadership Courses through Zig Ziglar, Agero, and Cross Country