1. Brooke Freeman1602 Enclave Parkway #2409, Houston, TX 77077 loveisbrooke816@yahoo.com (832) 339-9946
OBJECTIVE SKILLS
Seeking a dynamic position where I can apply my expertise, enthusiasm, and
leadership skills to promote efficiency and effectiveness to achieve department
and company goals.
0 5 10
MS Office
IRIS
Care
ONE
CAREER HIGHLIGHTS IV Preparation
Compounding medication
8/2013 -Present Clinical Coordinator- United Health Group (UHC C&S)
Respond to Incoming Provider and Enrollee calls
Resolve Customer Service inquiries which could include:
• Entering notifications and Providers' status of an existing
notification, and determining if notification is required; and
• Completing Notification Wizard, along with ICD-9 and CPT
Coding.
Provide excellent Customer Service to both Providers and Enrollees.
Constantly meet established productivity, schedule adherence, and
quality standards while maintaining good attendance.
Assist with faxes and emails
EDUCATION
8/2013
Houston Community College-
Houston, TX
Nursing
8/2011-12/2012
Johnson County College-
Overland Park, KS
Nursing
5/2004
Ruskin HS- KansasCity,MO
High School Diploma
9/2008 -8/2013 Pharmacy Technician - United Health Group (OptumRx)
Process incoming prescriptions for Specialty and Traditional Mail
Service
Resolve basic claim rejections
Work various interventions holds to ensure proper turnaround time
Dr/Rx
DIAB
Prior Authorization
P.O.E.T
CERTIFICATIONS
Registered Pharmacy Technician
CNA License
Licensed Nutritionist Assistant
PTCB Certification
P.O.E.T Training
REFERENCES
10/2005 - 8/2008 Customer Serv Rep -
Respond to complex calls
Resolve customer service inquiries
T-Mobile Available on request
Provide excellent customer service
Constantly meet established productivity, schedule adherence, and quality standards
Direct phone-based customer interaction to answer and resolve a wide variety of inquiries
Work projects and other tasks assigned by upper management
PAST EMPLOYMENT
3/2004 - 11/2005
8/2001 - 3/2004
Cashier – Wal-Mart
Shift Manager – McDonald’s,