1. Candice Arana
7915 Twin Lakes Drive
Worden, IL 62097
(618) 304-9313
candyarana@msn.com
EDUCATION
Masters of Science, Healthcare Administration September 2012
Lindenwood University
Bachelor of Arts in Psychology,
Minor in Speech Communications August 2000
Southern Illinois University Edwardsville
EMPLOYMENT EXPERIENCE
Home Care Liaison- Outside Business Development April 2015-Current
Lutheran Senior Services
▪ Responsible for increasing client census for Home and Community Based
Service programs in Madison, St. Clair and Monroe counties
▪ Generate optimal referrals for programs through strategic marketing,
networking, and relationship building efforts with key medical professionals
increasing census base by 150% in 1 year
▪ Manage goals to maintain current efforts; pursue and generate new referral
leads to exceed goals
▪ Coordinate with referral sources, physicians, and patient’s family to complete
admission intake process and follow up per need base
▪ Educate and advise community members, potential clients and medical
professionals on Home and Community Based Services and LSS continuum of
care home services including Independent and Assisted Living
▪ Provide community health educational seminars monthly with Affordable
Housing clients within the LSS family and with other community partners
▪ Connect clients and customers to needed services including Outreach Social
Service Programs or other outside agency professional service needs
Community Education Supervisor Sept. 2012-Mar. 2015
Hospice of Southern Illinois
▪ Responsible for creating business development plan and execution for 16 bed
hospice home
▪ Supervised, supported and trained Community Education Liaisons in
community education territorial management
▪ Completed performance reviews; interviewed and assisted in hiring new staff
▪ Lead Community Marketing Intern Program and supervised Volunteer
Ambassador Program used for additional outreach visits to key accounts
▪ Managed budget for marketing expenses of the hospice home, coordinated
advertising efforts and analyzed its’ lead generation and effectiveness
▪ Worked with a team to create and execute print-social media pieces, and
website development; also helped to create a phone app for referral generation
▪ Collaborated with referral sources, physicians, and patient’s family to
complete admission intake process
▪ Continued all other duties listed below
2. Candice Arana
7915 Twin Lakes Drive
Worden, IL 62097
(618) 304-9313
candyarana@msn.com
Community Education Coordinator II Aug. 06-Sept. 2012
Hospice of Southern Illinois Edwardsville/Belleville, IL
▪ Created and maintained ongoing relationships with staff at nursing homes,
assisted livings, hospitals, senior living centers and physician offices in order to
increase top of mind awareness to generate referrals
▪ Increased referral base in Madison County every year with friendly competition
▪ Built contracts at new facilities and hospitals
▪ Averaged 10-15 speaking engagements a year with specific interest in patient
centered care, life stories, and hospice care
▪ Planned and orchestrated community awareness events; including Easter egg
hunt, Women’s Expo, Fall Festival, Parades, and Memorial Services
▪ Created the Madison Co. Network of Healthcare Professionals, monthly
meeting (Healthcare Networking Organization) currently held at Anderson
Hospital with attendance up to 60, Acting President for past 7 years
▪ 2010/11/12/14 Ambassador-Ed/Glen Chamber of Commerce
▪ Honorary member of Madison County Activities and Social Services Directors
Association; VP 09, Pres. 2010
Social Services Director Oct. 04-Aug. 06
Alhambra Care Center Alhambra, IL
▪ Built relationships with community based referral agencies; assisted in
strategic marketing efforts and performed admission screenings of residents
▪ Facilitated completion of resident intake contract, completed behavioral,
sexual, depression, and elopement risk assessments with residents
▪ Provided patient psychosocial support one on one and in groups needed to
cope with mental illnesses; collaborated with treatment team to determine
proper behavior tracking documentation and maintenance.
▪ Supervised assistants in maintaining patient accounts and transportation
schedule
Community Support Worker Nov 03-Oct-04
BJC Behavioral Health Bridgeton, MO
▪ Acted as a liaison for clients working with physicians, family members, and
other community agencies leading to increased mental health patient
medication compliance, completion of their growth in career, education and
family relationship goals and successful behavioral treatment management
goals
▪ Collaborated with Physicians and Clinical team members regarding clients’
progress and treatment goals
REFERENCES
