1. cmnesbitt1@catamount.wcu.edu  43100 Palm Royale Dr. Apt. 626, La Quinta, CA 92253  828-244-5510
OBJECTIVES
I am a self-motivated professional with several years of cumulative experience in customer service, marketing,
administrative duties and club hospitality. Looking to excel in the Club Industry to further my growth and knowledge
and contribute my skills toward company objectives.
EDUCATION
Western Carolina University
May 2015
Bachelors of Science, Hospitality Tourism Management, Minor in Sales & Marketing
 Dean’s List
 Eta Sigma Delta, Honors Society for Hospitality & Tourism Majors
 Winner 1st place of the “Club of the Future” award from CMAA 2011
EXPERIENCE
The Madison Club  La Quinta, CA
Member Services Manager, September 2014 – Present
Manages staff in the daily tasks of running the Member Services department and creating schedules & training
Creating all Club calendars, directories and signage. Assists in the creating of club invitations
Assists in planning and execution of all Club events
Responsible for Membership documents for new and current members
Enhances and maintains member website
Responsible for all sales of large ticket orders to local events
Create and follow yearly budget
Mountaintop Golf & Lake Club  Cashiers, NC
Member Services Personnel/Manager
April 2012-October 2012/April 2013-October 2013/April 2014-September 2014 (Seasonal)
Managed and enhanced the member website, marketing for club events and services, coordinated reservations,
ensured prompt answering of incoming phone calls, maintained and
created member profiles, created event publications
Assisted with check ins and check outs of guests, planning events and
major functions at the club, assisted with creation of Apple app
Facilitated member requests and ensured prompt service and attention, maintained catalogue of vendors
and service providers, assisted other departments when needed
Trained fellow co-workers and assisted in budgeting
CAITLYN NESBITT

2. 2
Caitlyn Nesbitt
The Madison Club  La Quinta, CA
Spa Manager, October 2012-April 2013/October 2013-April 2014 (Seasonal)
Managed the daily spa operations, consisting of scheduling, preparing of treatment rooms
and assisting members to the club facilities
Management of the Ladies Locker Room attendants and assisted with the running of the Barista bar.
Responsibility for locker room being stocked daily
Responsible for the women’s lifestyle boutique, consisting of rearranging displays, stock taking inventory,
in charge of sales, and checking out customers
Mountaintop Golf & Lake Club  Cashiers, NC
Spa Coordinator, Summer 2011-January 2012 (Seasonal)
Answered phones, scheduled appointments, charged all purchases and appointments, inventory, assisted members.
Assisted the therapists. Cleaned and organized the Ladies Parlor, and handled all the laundry.
Developed my skill set to meet the clients requirements and requests along with the ability to handle multiple tasks.
Opening and closing of the spa facility along with the management of the clubs tennis courts, and fitness centre.
OTHER EXPERIENCES
 Studied club and tourism management in London, England – summer 2011
 Marketing Team, Campus Recreation Center, Cullowhee, NC – August 2011-May 2012
 Front Desk Clerk, Courtyard Marriott, Hickory, NC – summer 2010
 Secretary, WCU Chapter, Club Managers Association of America
 Member of Hospitality and Tourism Association
 CPR/AED Certified