An overview of RDC and AVR Services

1. Introduction to RDC
March 2016

2. Who Are RDC?
• Part of the Arrow Value Recovery Group
• The world’s leading provider of IT asset
recovery services
• Arrow Value Recovery handles over
9 million IT assets per year, including
2 million at the RDC facility
• Working with businesses and government
organisations to help minimise the costs
and maximise the value of their used IT
technology
• Equipment resold to 79 countries by a
sales force that speaks 19 languages
• 355,000 square foot UK
operational facility
• Over 300 security cleared staff
• RDC returns over £21 million to our
customers every year

3. BS EN ISO 9001:2008
BS EN ISO 14001:2004
PAS 99:2012
BS EN ISO 27001:2013
BS OHSAS 18001:2007
Queen’s Awards for
Enterprise for
Innovation (2002)
Sustainable Development
(2009)
International Trade (2012)
• RDC is certified to international
standards for security, environment,
quality & safety
• Independently certified by the BSI,
accredited world leading standards
authority
• Data securely destroyed or removed
by tools approved by HM
Government Security Services
• Environmental permit as a WEEE
Authorised Approved Treatment
Facility (AATF)
• Exceed WEEE compliance targets
with 0% landfill and 100% recycling
& recovery of unsafe, non-working or
obsolete IT equipment
PAS 141:2011
BS 11000:2010
RISK ASSURANCE & COMPLIANCE

4. GLOBAL CAPABILITIES

5. RDC helps customers to get the best value from their used technology
Buyback
• Suitable for projects where
specifications of equipment are
known or where equipment
has values in excess of the
cost of disposal
• Costs are deducted from the
value in the equipment
• Equipment is purchased from
the customer by RDC
Asset Recovery
Remarketing
Remarketing
• Suitable for ongoing
contracts or where exact
specifications of equipment
are not known
• Customer pays for services
to be performed
• Equipment is resold, with a
percentage of the resale
value returned to the
customer
Redundant Stock Purchase
• Unused and boxed equipment
can be purchased from the
customer by RDC
Buyback
Redundant Stock Purchase
ASSET RECOVERY SERVICES

6. Intuitive online site that makes collection requests and processing more
cost and time efficient
Solution
• Simple and faster process to
follow with ability to clone
previous reports
• One site for all collection
requests in a user friendly
format
• Reports automatically
produced once the requests
have been made
• Access on multiple platforms
including tablets and
SmartPhones
Challenge
• Time needed to complete a
collection request form is
lengthy and not efficient
• Customers using outdated
versions of RDC forms
• Time taken to produce and
receive reports varies when
timescales are short
• Lack of access across new
technology platforms
Benefits
• Request form remembers
contacts details saving time
when completing the form
• Intuitive interaction
immediately familiar to anyone
who uses the internet
• Reduces waiting time and
access 24/7/365 instead of
09:00 – 17:00 Mon – Fri
• Users without immediate
access to word processor or
spreadsheet now able to
make requests
Maximise Value
Collections
Reporting
MYDATA

7. Collection, refurbishment and repair of used technology, before
redeployment to a customer site or donation to charity
Refurbishment
• Equipment can be refurbished
with a number of tasks
including cleaning, upgrading
and downgrading to meet a
customer’s specific
requirements
• Equipment can be reimaged
with customer-specific builds
or as part of the Microsoft
Authorised Refurbisher
scheme
Reuse
Re-deployment
Redeployment
• Equipment can be reused
within the customer’s
estate, reducing
expenditure on new
equipment
• All equipment is put
through Portable Appliance
Testing, and functionality
testing. All data is
eradicated
• Equipment can be stored at
RDC’s site until required by
the customer
Charity Options
• Equipment can be refurbished
and donated to charity
• Revenue generated from the
resale of equipment can be
donated to charity
Refurbishment
Charity Options
ASSET REUSE

8. A range of secure solutions to remove data from customer equipment at
their site or ensure secure transportation between sites
On-site Data Eradication
• Improved data security by
ensuring data never leaves the
customer’s site
• Preserves residual value in
equipment
• Flexible options depending on
volume of drives, type of
technology and location
Security
Secure Logistics
Secure Logistics
• Multiple options depending
on budget and volume
• ISO 27001 approved
multi-drop courier
• Dedicated vehicles
• GPS tracked point to point
logistics with secure locked
boxes and SC cleared
drivers
On-site Destruction
• Maximum security solution
suitable for data classified as
‘Top Secret’
• Degaussing at customer’s site
is suitable for magnetic media.
Degaussed drives are then
shredded on return to RDC
• On-site shredding is suitable
for both SSDs and HDDs and
gives visible results
On-site Destruction
On-site Eradication
ENHANCED SECURITY OPTIONS

9. HMG IAS5
NIST 800-88
JSP 440
CESG
CPNI
US NSA/German DIN
Global compliance
with UK and US
standards met as a
minimum
ISO 27001
HMG Approval
RISK ASSURANCE & COMPLIANCE

10. Certified
Processes
Award Winning
Services
Zero Landfill
• ISO 14001
• PAS 141
• Queen’s award for
Enterprise for Sustainable
Development
• CIWM – Recycler of the
Year
• 100% diversion from
landfill
• Full mass balance
reporting 0%
Landfill
Environmentally Conscious
Description Weight
in Kgs
Percentage
%
Recycling Input
38652.30 100.00 %
Ferrous (Iron/Steel) 21462.81 55.5279 %
Aluminium 3773.17 9.7618 %
Copper 3532.69 9.1397 %
Monitor Glass 1476.98 3.8212 %
Lead 441.86 1.1432 %
Other Metals 1497.23 3.8736 %
Oxide/Plastic 6214.43 16.0778 %
Precious Metals 9.37 0.0242 %
Total Reclaim 38408.54 99.3694 %
Process Loss/Slag 243.76 0.6306 %
To Landfill 0.00 0.00 %

11. Administration & Reporting
• Online portal allows 24/7
collection request
management
• All data eradication
certificates held on file for a
minimum of 7 years
• Full audit trail for all items
collected
• Comprehensive selection of
reports available on request
11

12. info@rdc.co.uk
01376 336400