The document discusses various advances in technology for cleaning and restoration, including: 1) Artificial intelligence is transforming the insurance industry to enhance customer experience through personalized services and faster claims handling. Insurers are increasingly investing in AI. 2) The restoration industry has embraced new technologies like nanotechnology, improved water extraction equipment, concentrated air movers, and dehumidifier innovations to improve efficiency and drying rates. 3) Modern documentation technologies like drones, thermal imaging, GPS, cloud storage, and mobile devices are enhancing inspection, mapping, monitoring, and reporting capabilities.

2. Advances in Technology and Techniques
in Cleaning and Restoration
Presented by MarkW. Davis, Chairman & CEO

3. Do we appreciate the advancements in technology?

4. Artificial Intelligence
“Artificial intelligence (AI) will “significantly
transform” the insurance industry in the next three
years, with insurers investing in AI to empower
agents, brokers and employees to enhance the
customer experience with automated personalized
services, faster claims handling and individual risk-
based underwriting processes, according to a new
report from Accenture.”

5. • “…three-quarters of insurance executives believe
that AI will either “significantly alter or completely
transform” the overall insurance industry in the next
three years.”
• “One-third believe that their own company will be
“completely transformed” by AI within that
timeframe, and an additional 39% believe that AI will
“significantly change” their company, the release
noted.”
• “Four in five of the executives surveyed believe that
AI will revolutionize the way insurers gain information
from and interact with their customers.”
“Insurers are increasingly
attuned to the power of a
‘technology for people’
approach as they reshape
and redefine their industry.”
Artificial Intelligence

6. What about the
restoration industry?
Are we embracing the advancements of technology?

7. • 1870 — First “Steam” Carpet Cleaner - Tallow soaps were used
• 1930s — First synthetic detergent was used in carpet cleaning
• 1960s and 1970s — Tallow soaps still used in carpet cleaning formulations
• 1980s and 1990s — The chemical formulation innovations time
• 2000s — Stagnation due to successes during the 1980s and 1990s
History

8. Consumer Demands
• Safer cleaning products
• More efficient cleaning
• Environmentally-friendly cleaning
products
• Healthy environment
• HAS – Heighten Awareness Syndrome
Times Have Changed
State-of-the-Art Technology
• Latest renewable chemical technologies available
• New approach to cleaning formulations
• Synergistic advantages
• VOC-free cleaning products
• Quantifiable results
• Best products in the market

9. Nanotechnology
Nanotechnology is science, engineering, and
technology conducted at the nanoscale,
which is about 1 to 100 nanometers.
• Deliberately make materials at the
nanoscale to take advantage of their
enhanced properties such as:
• higher strength
• lighter weight
• increased control of light spectrum
• greater chemical reactivity

10. Fire and Smoke Remediation Techniques

11. Improved Water Extraction
• Better lift and CFM
• Faster drying times
• 1200 times faster to extract liquid
water than to dry through
evaporation and dehumidification

12. Air Mover: Critical Design Factors
Standard:
• Safety
• Volume
• Velocity
• Power Consumption
Advancements:
• Concentration
• Organization

13. Summary
Advancements:
• Decreased Power Consumption by 50%
• Increased Velocity Vector at surface
• Improved Drying Rates
• Digital Variable Speed Controls
• Daisy chaining – low amps multiple units
Considerations:
• Aging Technology in Marketplace
• Decrease in Performance with Commodity Manufacturers

14. Concentrated Airflow
Here’s the key:

15. Dehumidifier Technology

16. Standard Refrigerant Dehumidifiers
Refrigeration System Technology
• Invented in 1805 by Oliver Evans
• First produced commercially in 1856 (Ice Machine)
• Significant improvements have occurred over time
• 1859: Ferdinand Carré, first ‘freon,’ Amonia
• 1914: Nathaniel B. Wales, first ‘electric’ refrigeration system
• 1916: Alfred Mellowes, first ‘refrigerator’
• 1920: Freon Improvements (safer)
• 1950: Automation for defrost
• 1970: Significant performance improvements (coils, compressors)
• 1980: International legislation and laws begin banning many freons

17. Standard Refrigerant Dehumidifiers
Most units today contain
a high efficiency coil
• Common from 1990
• Very little change since this time

18. 30° C / 40% RH15° C
Standard RefrigerantDehus

19. LGR: Low Grain Refrigerant
Commercialized
for Dehumidifiers
in 1990-2000

20. LGR: Low Grain Refrigerant
Most recent advancements:
• Automated controllers
• Onboard Monitoring
• Higher airflow
• Lower weight
• Smaller size

21. Innovation
Definition:
To introduce something new;
make changes in anything established.

22. • Inlet/process outlet temperature and relative humidity;
• Humidistat set points
• Defrost management
• Job, life, filter and coil cleaning hours
• Variable airspeed – Increased performance
• Status/error messages
• 4 languages (English, Spanish, French & German)
Smart Controls and Sensors

23. 10.9 6.2
23.2 13.6
44.3
29.9 28.7 25.5 19.2
54.7
0
50
100
50/60 60/40 70/30 80/20 70/40
WaterRemoval
(Pints/day)
Test Condition (Temp/RH)
3.08 vs 2.13 Firmware
2.13 3.08
174
363
10
41 23
0
100
200
300
400
50/60 60/40 70/30 80/20 70/40
%Increase3.08vs2.13
3.08 vs 2.13 Firmware Comparison
7000 xli
Weight 107
Pints per lb -AHAM 1.27
80/60% 130
Pints Per Amp 15.29
80/20% 19.2
Pints Per Amp 0.4322916675
Saturation 235
Cu. Ft. of Unit 4.65
Smart Controls and Sensors

24. • Smart Devices
• Cloud storages systems
• GPS location systems
• Thermal Imaging
• Digital cameras
• Drones
• Intelligent Structural drying systems
Technology is changing the way we work
• Many of these new systems are
antiquating systems that have
been used for many years.
• Utilizing and leveraging new
technology benefits all
stakeholders

25. • Instant results to verify work
• Professional reporting
• Paper-free documentation
Mobile Documentation

26. Important Tools of the Trade
• Smart Devices
— Tablets
— Smart phones
— Smart Device Camera
• Moisture meters
• Humidity – thermal-hygrometer
• PPE

27. Allows for immediate contact:
• Customers
• Employees
• Dispatching
• Record Keeping
• Documentation
• Improved performance
• Digital Imaging
Smart Devices

28. What Are the Advantages of GPS?
• Mobile Work Force Productivity
– Avoiding Traffic
– Trips and Activity Reporting
– Time Saving/Dispatching
• Driver Safety
– Risk and Safety Reporting
– Speed
• Crime Prevention
• Vehicle tracking
• Employee tracking
• Job Documentation
– Digital devices
– Infrared cameras
GPS Technology

29. GPS solutions help:
– Route Optimization
– Reduced fuel costs:
– Easy to measure the savings.
– Save thousands on maintenance
and labor costs.
GPS Technology

30. Cloud Storage Systems
When it comes to storing data,
cloud storage is quickly becoming
the method of choice.
Why?

31. 1. Efficiency
Cloud computing increases
efficiency, helps improve cash flow
and offers many more benefits.
2. Flexibility
Cloud-based service offers flexibility
that can instantly meet the demand
because of the vast capacity of the
service’s remote servers.
Why Cloud Storage Systems?
3. Lower Your Risk
Companies that rely on cloud-based
services, no longer need complex
disaster recovery plans for their files,
hardware, and documentation.
Cloud-computing providers take care
of most issues, and they do it faster.

32. 5. Document Control
Without cloud storage systems, workers
have to send files back and forth over
email. Cloud computing keeps all the files
in one central location, and everyone
works off of one central copy.
Why Cloud Storage Systems?
4. Mobility
Work from anywhere. Flexibility positively
impacts workers' productivity.
• Immediate file uploads
• Photos
• Sketches (Moisture Mapping)
• Documentation

33. Drones

34. Drones
Visible inspections
Accurately assess damage in hard to reach areas

35. Drones
Infrared Inspections
Inspect building exteriors and interiors
for areas of heat and moisture

36. Drones
Hurricanes
Conduct building inspections
and survey affected areas.
• Extent of Damage
• Areas open or closed
• Potential Risks

37. Understand the Regulations
• Australia’s safety laws for drones or remotely piloted aircraft (RPA) generally
depend on whether the operator is flying commercially
or recreationally.
• Flying for any economic gain you need certification unless your RPA weighs
less than two kilograms. Under these circumstances, you need to notify
CASA and follow the standard operating conditions (SOCs).
• https://www.casa.gov.au/aircraft/landing-page/flying-drones-australia
Drones

38. 360-degree cameras are changing the
way we look at the world – literally!
360 Degree Camera

39. 360-degree cameras are changing the way
we look at the world – literally!
• Health and safety considerations of a site can
be reviewed before attending site
• Tour can be used in discussions with other
stakeholders and contractors
• Reduces the need for repeat site visits and
the associated environmental considerations
360 Degree Camera

40. Provide building surveys that include:
• High quality digital aerial view
• 360 photos
• 3D models
• Provide unique survey sketches within
the survey reports as well as
• Use the latest technology with thermal
imaging assisting in identifying problem
areas within a property.
360 Degree Camera

41. Thermal Imaging Technology

42. • New or enhanced services
for existing clients
• Promote your business
to new clients
– Consulting
– Building diagnostics
• Differentiate from competitors
Generating Additional Business

43. • Visibly add value to what you do
• Communicate additional and better
information
• Differentiate from those who don’t
use infrared
Better Communication

44. Technology costs have fallen
• 2000 cheapest was $12,500.00
• Today the cheapest is $395.00
Computing cost/power for image analysis is better
Ease of use improvements and more features
44
20
years!
Improve Technology and Competition

45. Diagnose Roof Leaks & Defects

46. Locate and Trace Leaks and Water Intrusions

47. Optimize Drying

48. Diagnose Sub-floor Heating

49. • Roofing leaks
• Leak tracing
• Building envelope leaks
• Flooring/basement leaks
• Supply/drain pipe leaks
• Ground water intrusion
• Drying monitoring
• Condensation/dew point inspection
• District heating detection leakages
in underground pipe
• Damage assessment
Applications: Water Detection

50. • Drying Optimization and
Monitoring
• Contents
• Damage Assessment
• Leak Detection
• Fire Damage
Restoration Specific Applications

51. • Determine surface
temperature of materials
• Not at dew point
Infrared Thermometer

52. What is moisture mapping
• Excel reports
• Sketches
• Moisture Content Readings
• Record of Drying (atmospheric readings)
• Photos
Moisture Mapping/Documentation Changes in Tech

53. Why document your work?
• Validate work and production
• Justify charges and services
• Defend against liability and conflicts
• Represent the quality and efficiency
of the organization
Field Documentation Technology

54. They are drawings of affected rooms or areas with
corresponding moisture levels for the structural
materials
Industry Standard (ANSI/IICRC S500-2015)
to identify:
• the locations and actual size of the affected areas
• the locations where the instruments are being
used.
Structured approach to:
• Document
• Analyze/investigate
• Provide a framework for comparative testing
(before/after, day 1/day 3 etc)
Moisture Mapping

55. Assessment/Moisture Mapping

56. • Moisture map
• Initial Assessment
– Scope of repair
– What’s Wet?
– Is it drying?
– Is it dry?
The Process from Start to Finish

57. Record of Drying
Conditions
Taking Moisture Measurements

58. Moisture Mapping Software

59. • Wireless Wi-Fi
• Bluetooth communication
• Internet
Remote Monitoring

60. Remote Monitoring

61. • Written notes
• Video
• Voice notes
• Sketches
• Copies of drawings and plans
• Image lists and comments
• Lots and lots visual photos
• Lots and lots of thermal images!!
If it’s not documented, it didn’t happen.

62. Technology helps
differentiate your business

63. • Are you taking advantage of the technologies?
• Are you marketing the use of new technologies?
– Combining your existing skills and technologies
with new ones is a great way to grow your
business with existing clients, and your
competitor’s clients to develop new clients.
Technology helps differentiate your business

64. Mark W. Davis, Chairman & CEO
PuroClean
mdavis@puroclean.com
O: (248) 761-5969
Thank You