16NTC Presentation on IT Maturity
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Presentation from the 16NTC on IT Maturity: From Survival to Success
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16NTC Presentation on IT Maturity
- 1. Achieving IT Maturity From Survival to Success March 23, 2016 #16NTCitmaturity
- 2. Johan Hammerstrom President & CEO jhammerstrom@communityit.com @hammerstromj Matthew Eshleman CTO meshleman@communityit.com @meshleman
- 3. Housekeeping • Collaboration notes http://po.st/itmaturity-16NTC • CFRE Credits NFR – 1.5
- 4. Agenda • Defining IT Maturity • Improving IT Maturity • Planning IT Success
- 6. Agenda • Defining IT Success • Achieving IT Success • Planning IT Success
- 7. What is IT success? Too often defined by failure… • Data loss • Applications don’t work • Systems unavailable • Frustration • Lost productivity
- 8. What is IT success? How do you define it? How have you seen it defined?
- 10. Helpful Frameworks • ITIL (formerly the IT Infrastructure Library) • Gartner Infrastructure & Operations Maturity Model
- 11. ITIL - Services Oriented Approach definition An IT service is one or more IT systems that enable a business process or function.
- 12. ITIL - Services Oriented Approach purpose The role of the IT department is to create value for the rest of the organization through the implementation and maintenance of IT services.
- 16. Quadrant Managed Aligned Create ValueSerendipity Dysfunction Cost Center Disconnected Unmanaged
- 17. Infrastructure & Operations MM • Level 0 – Survival Little to no focus on IT infrastructure and operations. • Level 1 – Awareness Realization. Begin to take action.
- 18. Infrastructure & Operations MM • Level 2 – Committed Move to a managed environment. Basic, day to day process. Basic customer service. • Level 3 – Proactive Gain efficiency through standardization, governance, and policy. Refine process.
- 19. Infrastructure & Operations MM • Level 4 – Service Aligned Aligned with overall business objectives. Deliver consistent and competitive services. • Level 5 – Business Partnership Focused on innovation. Increasing value of entire organization (not just IT services).
- 21. Define IT success as… • IT is a resource for the organization • IT is an enabler not a hindrance • Technology builds capacity
- 22. Agenda • Defining IT Success • Achieving IT Success • Planning IT Success
- 23. 1) Assign Governance 2) Establish Management 3) Build out IT Department 4) Prioritize needs! Basic Steps https://commons.wikimedia.org/wiki/File:Spiral_stairs_Germany.jpg
- 25. Hold the IT Department accountable for creating business value for the rest of the organization through IT services. Governance
- 26. Ensure that the IT department creates value for the rest of the organization through the implementation and maintenance of IT services. Management
- 28. • CFO/COO owns their role • Board makes IT a priority • Regular meetings & planning • Reporting & key metrics Good Governance
- 29. Good Governance How do you define it? Where have you seen it done well?
- 31. • Understands business needs • Understands value of IT and investments • Can communicate/advocate value and ROI • Basic management skills…not necessarily technical skills Good Management
- 32. Changing Nature of IT
- 34. Good Management How do you define it? Where have you seen it done well?
- 35. 4 Roles of IT Department Resolve Incidents Fulfill Service Requests Provide Access Network Health Automation Engineering Project Mgmt Change Mgmt User Adoption Planning Business Alignment Information Systems IT Department
- 36. 4 Roles of IT Department Help DeskEngineering PMOCIO IT Department
- 37. Agenda • Defining IT Success • Achieving IT Success • Planning IT Success
- 38. Org Strategy Org Goals for IT IT Goals Enterprise Architecture for IT IT Scorecard Planning Process
- 39. Business Continuity Reporting Compliance Automation/efficiency Culture Ongoing Support Usability Mobile Access Cost Requirements / Business Needs
- 40. Planning Framework • Recognize that IT Is not Monolithic • IT is not just the IT department
- 41. Planning Framework Q1 Q2 Q3 Q4 Total Run - Operations Grow - Projects Transform - New Initiatives
- 42. Planning Framework Year 1 Year 2 Year 3 Year 4 Year 5 Run - Operations Grow - Projects Transform - New Initiatives
- 43. Planning Successful • Matching IT spend with Org initiatives • Budgeting for replacements • Including IT as part of strategic planning Sacrificial • Program centric budgeting • Deferring investment in the name of cost savings • IT making due
- 44. Components of a successful plan • Rolling IT initiatives that are aligned with the organization’s goals • Budget to support those goals • Method to incorporate feedback and course correct
- 45. Q&A
- 46. Please complete survey Can be found in both the mobile app and on the website listing http://po.st/7SKMDU
Editor's Notes
- Matt – Interaction with the audience
- There’s the changing nature of IT. IT is no longer the guy with the office next to the server room that builds the organization’s computers. Technology has evolved and the NP community has a tremendous opportunity to take advantage of really powerful tools. Technology is still complex and in some cases manaing the complexities of the cloud and related integrations requires a much more sophisticated skill set than updating the server. We’re moving or perhaps have moved from IT as top down tightly controlled to -----
- IT is now the friendly enabler of technology.