Community IT Innovators - IT Governance 083012

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In this webinar held on Aug. 30, 2012 from 12:30 to 1:30 pm EST, Johan Hammerstrom, Vice President of Client Services, talked about how to apply IT governance principles and practices to nonprofit organizations to help develop your IT strategy, manage your IT risk, and enable better business decisions through information.

Webinar Takeaways
1. Learn about the principles of IT Governance.
2. Learn how to apply the IT governance principles to better manage your service providers and IT Staff.
3. Learn how use IT governance "big questions" to enable discussion between your leadership and your IT staff

Published in: Technology, Business
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Community IT Innovators - IT Governance 083012

  1. 1. Community IT Innovators Webinar Series IT Governance Making Technology Work for Your Organization Johan Hammerstrom August 30, 2012
  2. 2. Webinar Tips• Ask questions Post questions via chat f• Interact Respond to polls during webinar ff• Focus Avoid multitasking. You may just miss the best part of the presentation : )
  3. 3. About Community IT InnovatorsCommunity IT Innovators partners with nonprofits to helpthem solve their strategic & day-to-day IT challenges.• Strategic – Proactive approach so you can make IT decisions that support your mission and grow with you• Collaborative – Team of over 40 staff who empower you to make informed IT choices• Invested – We are committed to supporting your mission, and take care of your IT network as if it were our own• Nonprofit focus - Worked with over 900 nonprofits since 1993
  4. 4. About the Presenter Johan Hammerstrom Vice President of Client Services Community IT Innovators johan@citidc.com 202-449-6710 @JohanCITI
  5. 5. What is it? ISO-9000 ITGI photo: Wikimedia Commons
  6. 6. What is it?The leadership and organizational structures and processes that ensure that the organization’s IT sustains and extends the organization’s strategies and objectives. ITGI, 2006
  7. 7. What is it really?The essentials d organizational structures and processes that ensure that the organization’s IT sustains and extends the organization’s strategies and mission. revised ITGI, 2012
  8. 8. Why do you need it? Without good governance, IT cannot support the MISSION
  9. 9. Why do you need it? source: COBIT 5
  10. 10. Why do you need it? • Information is critical to mission • Information is an asset • Technology is a significant investment • IT is complex
  11. 11. IT GovernanceThe essentials d organizational structures and processes that ensure that the organization’s IT sustains and extends the organization’s strategies and mission. revised ITGI, 2012
  12. 12. IT Governance essentials… 1. Leadership 2. Organizational Structures (2a. IT Director/CIO) 3. Processes
  13. 13. COBIT Focus Areas source: COBIT 4.1 Executive Summary
  14. 14. 1. Strategic Alignment Business Goals Requirements Information IT Goals IT Processes source: COBIT 4.1 Executive Summary
  15. 15. 1. Strategic Alignment Mission Requirements Information IT Goals IT Processes source: COBIT 4.1 Executive Summary
  16. 16. Mission Requirements IT Goals IT Processes• Business Continuity• Reporting• Compliance• Automation/efficiency• Remote access• Support• Culture• Cost
  17. 17. Mission IT Goals InformationIT Processes • Outcome measurements • Performance Metrics • Messaging systems • Website • Files • Databases • Internet Access
  18. 18. Strategic Alignment is a dialogue Business Goals Requirements Information IT Goals IT Processes
  19. 19. …throughout the organization? IT Goals IT Process
  20. 20. COBIT 5 source: COBIT 5 Executive Summary
  21. 21. Strategic Alignment Business Goalsessentials IT Goals IT Processes1. Leadership willing and able to have dialogue2. Organizational Structures that enable the conversation 2a. IT Director/CIO that owns it3. Processes that support it
  22. 22. Framing thedialogue…
  23. 23. Key Decisions1. What resources are required?2. What risks are tolerable?3. What measurements are needed?
  24. 24. Required Resources 1. Specific systems 2. Support staff 3. Training 4. Hosting 5. Infrastructure
  25. 25. Tolerable Risks 1. Business Continuity 2. Disaster Recovery 3. RPO 4. RTO 5. Hacking threats 6. Malware 7. Spam
  26. 26. Measurements Needed 1. Reporting requirements 2. Compliance requirements 3. Management 4. Performance metrics 5. Project status
  27. 27. Simple Risk Matrix Tape Availability Hosted Backup RTO 1-2 weeks 1 hr n/a RPO 1-7 days 15 min 1 day Retention 6 months 3 months 3 weeks Reports Custom Custom Limited Cost $10,000 $20,000 $15,000
  28. 28. Simple Risk Matrix Tape Availability Hosted Backup Down for… 1-2 weeks 1 hr n/a Lost data… 1-7 days 15 min 1 day Retention 6 months 3 months 3 weeks Reports Custom Custom Limited Cost $10,000 $20,000 $15,000
  29. 29. Accountability
  30. 30. Value Delivery Business Goalsessentials IT Goals IT Processes1. Leadership exercising oversight2. Organizational Structures that enable accountability3. Processes that deliver value
  31. 31. lifecycle Key Decisions source: COBIT 4.1 Executive Summary
  32. 32. Accountability1. How will leadership know if IT is delivering value? a) Metrics? b) Reports?2. Is responsibility clearly defined? a) SLA b) Policy
  33. 33. In closing… 1. Start with Strategic Alignment 2. Create Dialogue around… a) Resource Management b) Risk Management c) Performance Measurement 3. Identify Value Delivery through a) Accountability b) Regular reports
  34. 34. Upcoming WebinarSept. 27: Technology FundingThinking Outside the BoxfdPresenters:fDavid Deal, CEOCommunity IT InnovatorsdDavid Krumlauf, Chief TechnologistPierce Family Foundation
  35. 35. Next Steps• Connect with us - Twitter, Google+, Linkedin and Facebook. http://www.citidc.com• Provide feedback – Short survey after you exit the webinar. Be sure to include any questions that were not answered.• Missed anything? – Link to slides & Recording will be emailed to you.

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