1. Diana Rogene Kope
816-351-0168
Senior Technical Trainer with 10+ years of experience in computer software specializingin customer service.
Trained over 700 Office Staff Scheduling
Excellent Customer Service PositiveCustomer Relations
Organizational Leader Management 10+ Employees
Electronic InsuranceBilling AR/AP & Collections
Medical/Dental CodingTreatment planning Expert level 12 step program
PROFESSIONAL WORK EXPERIENCE
Client Care Experts
Technical Support/Client Care
• Remote technical-Windowsand AppleOS
• QA and accuratedocumentation covering problem and solutions
OMG Tech Help
2015
Quality Assurance
• ProvideTechnical Support for Windows computers
• Build Relationship with Customers
• Maintain accuratedatabaserecords
• Maintain Quality Control Standards for Customer Service Representatives
2013
Family Guidance Center 2010 -
Fiscal Manager
• Analyzed Financial Reports and reported to CFO
• Directed the work of employees
• Instructed employees in proper guidelines of computer software use
• Organized data to convert from Psych Consultto Anasazi software
• Maintained accuraterecords in database
2011
Combined Insurance 2009 -
Insurance Producer
2010
KSB Dental/DataTrac 1998 - 2008
Senior Technical Trainer/Support Manager
• Solved problems with financial documents usinginternal softwareprogramming
• Developed trainingdocumentation increasingproductivity by 10%
• Received annual performancebonus every year for 10 years
• Investigated customer complaints and worked with programming or support staff towards effective
resolution
Kopey’s Café/Kopey’s Auto 1984- 2007
EDUCATION & TRAINING
• 5 AA, AS DEGREES, COMPUTER APPLICATIONS, ACCOUNTING, MARKETING &
SALES, MANAGEMENT & SUPERVISION, LIBERAL ARTS & SCIENCE