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10 enhancegrptmper.pp tenhgrptmpf-souza


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10 enhancegrptmper.pp tenhgrptmpf-souza

  1. 1. Enhancing Group & Team Performance HCOM 100 Instructor Name
  2. 2. Communication Principles
  3. 3. Enhancing Group & Team Performance Preview <ul><li>What Effective Group Members Do </li></ul><ul><li>Structuring Group & Team Problem Solving </li></ul><ul><li>Enhancing Group & Team Leadership </li></ul><ul><li>Enhancing Group & Team Meetings </li></ul>
  4. 4. Research Regarding Group & Team Performance <ul><li>Groups and teams come up with more creative solutions to problems than a person working along. </li></ul><ul><li>Working with others in groups improves the comprehension of the ideas presented. </li></ul><ul><li>Group and team members are more satisfied with the conclusions and recommendations if they participated in the discussion. </li></ul><ul><li>Groups have more available information by tapping the experience of group members. </li></ul>
  5. 5. Effective Group Members <ul><li>Functional Approach </li></ul><ul><ul><li>Describes the kinds of functions that lead to better quality solutions and decisions </li></ul></ul><ul><ul><li>Vigilant thinkers pay attention to the process of how problems are solved. </li></ul></ul>
  6. 6. Effective Group Members (Cont.) <ul><li>Identify a Clear, Elevating Goal </li></ul><ul><li>Gather and Use Information Effectively </li></ul><ul><ul><li>Identify the data </li></ul></ul><ul><ul><li>Effectively communicate information </li></ul></ul><ul><ul><li>Draw accurate conclusions </li></ul></ul><ul><li>Develop Options </li></ul><ul><li>Evaluate Ideas </li></ul><ul><li>Develop Sensitivity Towards Others </li></ul>
  7. 7. Effective Group Members (cont.) <ul><li>Prescriptive Approach </li></ul><ul><ul><li>Offers a sequence of steps and techniques to help your group stay on task and remain productive </li></ul></ul><ul><ul><li>A structured problem is one in which there is a single-best solution </li></ul></ul><ul><ul><li>Structure refers to the way a group discussion is organized </li></ul></ul><ul><ul><li>Interaction refers to the give-and-take discussion </li></ul></ul>
  8. 8. Groups need a balance of Structure and Interaction
  9. 9. Structuring Problem Solving <ul><li>Step 1: Identify and Define the Problem </li></ul><ul><li>Step 2: Analyze the Problem </li></ul><ul><ul><li>Develop criteria </li></ul></ul><ul><ul><li>Force field analysis technique </li></ul></ul><ul><li>Step 3: Generate Possible Solutions </li></ul><ul><ul><li>Brainstorming </li></ul></ul><ul><ul><li>Silent brainstorming </li></ul></ul><ul><ul><li>Nominal group technique </li></ul></ul>
  10. 10. Structuring Problem Solving (cont.) <ul><li>Step 4: Select the Best Solution </li></ul><ul><ul><li>Strategies to reach consensus </li></ul></ul><ul><ul><ul><li>Be goal oriented, listen, promote honest dialogue and discussion </li></ul></ul></ul><ul><ul><li>Be cautious of groupthink </li></ul></ul><ul><ul><ul><li>Encourage critical thinking </li></ul></ul></ul><ul><ul><ul><li>Don’t agree with someone just because she or he is high status </li></ul></ul></ul><ul><ul><ul><li>Consider asking a third party to evaluate the group </li></ul></ul></ul><ul><ul><ul><li>Assign a devil’s advocate </li></ul></ul></ul><ul><ul><ul><li>Break into dyads consider pros and cons </li></ul></ul></ul>
  11. 11. Step 5: Test and implement the Solution <ul><li>RECAP: Top Six Reasons Why Groups Make Bad Decisions </li></ul><ul><li>No Common Goal …….. Group does not begin with the end in mind </li></ul><ul><li>Analysis Paralysis …….. Team members over analyze unimportant </li></ul><ul><li>details </li></ul><ul><li>Jumping to Solutions .. People propose solutions before facts are </li></ul><ul><li> known </li></ul><ul><li>Groupthink ………………… Group members agree too quickly just to get </li></ul><ul><li> on with it </li></ul><ul><li>Topic Hopping …………… Lack of agenda and structure </li></ul><ul><li>Killer Inch …………………. Group argues over minor points </li></ul>Structuring Problem Solving (cont.)
  12. 12. Enhancing Team Leadership <ul><li>Leadership is the ability of a person to influence others </li></ul><ul><li>Approaches to Leadership Preview </li></ul><ul><ul><li>Trait </li></ul></ul><ul><ul><li>Functional </li></ul></ul><ul><ul><li>Styles </li></ul></ul><ul><ul><li>Situational </li></ul></ul><ul><ul><li>Transformational </li></ul></ul>
  13. 13. Approaches to Leadership <ul><li>Trait Approach </li></ul><ul><ul><li>Suggests that there are certain traits that make leaders </li></ul></ul><ul><ul><ul><li>Intelligence </li></ul></ul></ul><ul><ul><ul><li>Confidence </li></ul></ul></ul><ul><ul><ul><li>Social Skills </li></ul></ul></ul><ul><ul><ul><li>Administrative Skills </li></ul></ul></ul><ul><ul><ul><li>Physical Energy </li></ul></ul></ul><ul><ul><ul><li>Enthusiasm </li></ul></ul></ul>
  14. 14. Approaches to Leadership (cont.) <ul><li>Functional Approach </li></ul><ul><ul><li>Categorizes the essential leadership functions that need to be performed to enhance the workings of the group </li></ul></ul><ul><ul><li>Task functions </li></ul></ul><ul><ul><ul><li>Behaviors that help the group get the work done </li></ul></ul></ul><ul><ul><li>Process functions </li></ul></ul><ul><ul><ul><li>Help maintain a harmonious group climate by encouraging amiable relationships </li></ul></ul></ul>
  15. 15. Approaches to Leadership (cont.) <ul><li>Styles Approach </li></ul><ul><ul><li>Authoritarian </li></ul></ul><ul><ul><ul><li>Influence by giving orders and controlling others </li></ul></ul></ul><ul><ul><li>Democratic </li></ul></ul><ul><ul><ul><li>Consults with the group before issuing edicts </li></ul></ul></ul><ul><ul><li>Laissez Faire </li></ul></ul><ul><ul><ul><li>Takes a hands-off, laid back approach to influencing </li></ul></ul></ul>
  16. 16. Approaches to Leadership (cont.) <ul><li>Situational Approach </li></ul><ul><ul><li>Views leadership as an interactive process that links a particular style of leadership with various factors </li></ul></ul><ul><ul><li>Paul Hersey and Kenneth Blanchard’s Situational Leadership Model </li></ul></ul><ul><ul><ul><li>Relationship behavior </li></ul></ul></ul><ul><ul><ul><li>Task behavior </li></ul></ul></ul><ul><ul><ul><li>Maturity of group members </li></ul></ul></ul>
  17. 17. Approaches to Leadership (cont.) <ul><li>Transformational Approach </li></ul><ul><ul><li>Transformational leader influences by transforming the group by giving it new vision, energizing the culture, or giving the group new structure </li></ul></ul><ul><ul><li>Fundamental Skills of Transformational Leadership </li></ul></ul><ul><ul><ul><li>Build a shared vision </li></ul></ul></ul><ul><ul><ul><li>Challenge existing ways of thinking </li></ul></ul></ul><ul><ul><ul><li>Be a systems thinker </li></ul></ul></ul>
  18. 18. Enhancing Group Meetings <ul><li>Manage Meeting Structure </li></ul><ul><ul><li>Step 1: Determine your Meeting Goals </li></ul></ul><ul><ul><li>Step 2: Identify What Needs to be Discussed to Achieve the Goal </li></ul></ul><ul><ul><li>Step 3: Organize the Agenda </li></ul></ul><ul><ul><ul><li>An agenda is a list of the key issues, ideas, and information that will be discussed, giving the order/sequence in which each item will be discussed. </li></ul></ul></ul>
  19. 19. Enhancing Group Meetings (cont.) <ul><li>Manage meeting interaction </li></ul><ul><ul><li>Use gatekeeping skills </li></ul></ul><ul><ul><li>Use metadiscussion </li></ul></ul><ul><ul><li>Monitor time </li></ul></ul><ul><ul><li>Use structure to manage interaction </li></ul></ul>
  20. 20. Enhancing Group Meetings (cont.) <ul><li>Mosvic and Nelson’s Suggestions for Meeting Participants </li></ul><ul><ul><li>Organize what you say </li></ul></ul><ul><ul><li>Speak to the point </li></ul></ul><ul><ul><li>Make one point at a time </li></ul></ul><ul><ul><li>Speak clearly and forcefully </li></ul></ul><ul><ul><li>Support your ideas with evidence </li></ul></ul><ul><ul><li>Listen </li></ul></ul>
  21. 21. What questions do you have? <ul><li>Homework: </li></ul><ul><li>1.) Reading? </li></ul><ul><li>2.) Turn in assignments? </li></ul>