09 groupteam.pp tcomgroupteam-souza

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09 groupteam.pp tcomgroupteam-souza

  1. 1. COMMUNICATING IN GROUPS & TEAMS HCOM-100 Instructor Name
  2. 2. Communication Principles
  3. 3. Understanding Group and Team Communication PREVIEW <ul><li>Groups and Teams Defined </li></ul><ul><li>Types of Groups and Teams </li></ul><ul><li>Group and Team Dynamics </li></ul><ul><li>Group and Team Phases of Development </li></ul><ul><li>Diversity in Groups and Teams: Adapting to Differences </li></ul>
  4. 4. Groups and Teams Defined <ul><li>Communicating in Small Groups </li></ul><ul><ul><li>Consists of small number of people </li></ul></ul><ul><ul><li>Common purpose </li></ul></ul><ul><ul><li>Sense of belonging </li></ul></ul><ul><ul><li>Members exert influence on others in the group </li></ul></ul><ul><li>Small group communication is the transactive process of creating meaning among 3 to 15 people who share a common purpose, who feel a sense of belonging, and who exert influence on each other. </li></ul>
  5. 5. Groups and Teams Defined <ul><li>Communicating in Teams </li></ul><ul><ul><li>A team is a coordinated group of people organized to work together to achieve a specific, common goal. </li></ul></ul>
  6. 6. Groups & Teams Defined <ul><li>Distinctions Between Groups and Teams </li></ul><ul><ul><li>Teams develop clearly defined responsibilities for team members </li></ul></ul><ul><ul><li>Teams have clearly defined rules for team operation </li></ul></ul><ul><ul><li>Teams develop clear goals </li></ul></ul><ul><ul><li>Teams develop a way of coordinating their efforts </li></ul></ul>
  7. 7. Characteristics of Effective Team Members <ul><li>Experience </li></ul><ul><li>Problem-Solving Ability </li></ul><ul><li>Openness </li></ul><ul><li>Supportiveness </li></ul><ul><li>Action Oriented </li></ul><ul><li>Positive Personal Style </li></ul>
  8. 8. Understanding Types of Groups and Teams <ul><li>Primary Groups </li></ul><ul><ul><li>Exist to fulfill the basic human need of associating with others </li></ul></ul><ul><li>Study Group </li></ul><ul><ul><li>Meet to learn new ideas </li></ul></ul><ul><li>Therapy Group </li></ul><ul><ul><li>Exist to provide treatment for the personal problems that group members have </li></ul></ul>
  9. 9. Understanding Types of Groups & Teams <ul><li>Problem Solving Groups </li></ul><ul><ul><li>Exist to resolve an issue or overcome an unsatisfactory situation or obstacle to achieve a goal </li></ul></ul><ul><li>Focus Group </li></ul><ul><ul><li>Small groups of people who are asked to discuss a particular topic or issue </li></ul></ul><ul><li>Social Groups </li></ul><ul><ul><li>Exist just for the joy of socializing with others </li></ul></ul>
  10. 10. Understanding Group and Team Dynamics <ul><li>Roles </li></ul><ul><ul><li>Consistent ways you communicate with others in a group </li></ul></ul><ul><li>Types of Roles </li></ul><ul><ul><li>Task </li></ul></ul><ul><ul><li>Social </li></ul></ul><ul><ul><li>Individual </li></ul></ul>
  11. 11. Understanding Group & Team Dynamics <ul><li>Rules </li></ul><ul><ul><li>Team ground rules </li></ul></ul><ul><li>Norms </li></ul><ul><ul><li>Standards that determine what is appropriate and inappropriate behavior in a group </li></ul></ul><ul><li>Status </li></ul><ul><ul><li>An individual’s importance and prestige </li></ul></ul>
  12. 12. Understanding Group and Team Dynamics <ul><li>Power </li></ul><ul><ul><li>The ability to influence others’ behavior </li></ul></ul><ul><li>Types of Power </li></ul><ul><ul><li>Legitimate (respect for position) </li></ul></ul><ul><ul><li>Referent (based on attraction) </li></ul></ul><ul><ul><li>Expert (influence from a person’s knowledge) </li></ul></ul><ul><ul><li>Reward (ability to satisfy needs) </li></ul></ul><ul><ul><li>Coercive (sanctions and punishment) </li></ul></ul>
  13. 13. Understanding Group and Team Dynamics <ul><li>Cohesiveness </li></ul><ul><ul><li>Degree of attraction that members of a group feel toward one another and the group. </li></ul></ul>
  14. 14. Understanding Group & Team Dynamics <ul><li>Communication interaction patterns </li></ul><ul><ul><li>A pattern of communication that identifies the frequency of who talks to whom </li></ul></ul><ul><li>Networks of Communication </li></ul><ul><ul><li>All-channel </li></ul></ul><ul><ul><li>Chain </li></ul></ul><ul><ul><li>wheel </li></ul></ul>
  15. 15. Understanding Group & Team Dynamics <ul><li>All-Channel Network </li></ul><ul><ul><li>Everyone talks to everyone else </li></ul></ul>
  16. 16. Understanding Group and Team Dynamics <ul><li>Chain Network </li></ul><ul><ul><li>People convey a message through one person at a time </li></ul></ul>
  17. 17. Understanding Group and Team Dynamics <ul><li>Wheel Network </li></ul><ul><ul><li>One person receives most of the messages </li></ul></ul>
  18. 18. Understanding Group and Team Phases of Development <ul><li>Orientation </li></ul><ul><ul><li>Primary tension </li></ul></ul><ul><li>Conflict </li></ul><ul><ul><li>Secondary tension </li></ul></ul><ul><li>Emergence </li></ul><ul><ul><li>Conflict is reduced </li></ul></ul><ul><li>Reinforcement </li></ul><ul><ul><li>Group develops sense of “we” </li></ul></ul><ul><li>Process nature of group phases </li></ul>
  19. 19. Understanding Diversity in Groups and Teams <ul><li>Differences in Working Collectively or Individually </li></ul><ul><ul><li>Individualism and collectivism </li></ul></ul><ul><li>Differences in the Use of Time </li></ul><ul><ul><li>Monochronic/polychronic </li></ul></ul><ul><li>Difference in Use of Personal Space </li></ul><ul><ul><li>High-contact/low-contact </li></ul></ul>
  20. 20. What questions do you have? <ul><li>Homework: </li></ul><ul><li>1.) Reading? </li></ul><ul><li>2.) Turn in assignments? </li></ul>

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