AVC Hospitality provides training, coaching, and consulting services related to emotional intelligence and customer service skills development throughout Southeast Asia. Their programs are designed for people working in hospitality, healthcare, and customer-facing corporate roles. Antoine Villette, who has 25 years of experience in hospitality management, founded AVC Hospitality to help organizations develop their employees' emotional intelligence and interpersonal skills through innovative training, coaching, and consulting services.

1. a v c hospitality
is specialized in innovative
Training, Coaching & Consulting services throughout South-East Asia
Its programs are dedicated to people working in/with hotels, restaurants,
serviced apartments, airlines, hospitals, hotel management companies, sales'
people of all fields and all corporates strongly dealing with services to Customers
“Who learns but doesn’t think, is lost.
Who thinks but doesn’t learn is in great danger.”
- Confucius -

2. About AVC hospitality
Training & Benefits
Coaching & Benefits
Consulting & Benefits

3. Graduated from Glion International Hotel School in Switzerland,
Antoine Villette has been enjoying his Passion for the past 25 years in
France, South Africa, Reunion Island and, in Indonesia since 2005.
Thanks to a strong operational background due to his experiences with
Sofitel, Novotel, Ibis, Aston and Harris
Antoine is now sharing his Passion for Hospitality through
Training, Coaching and Consulting.
Antoine is also a EQ-i 2.0 certified assessor
Click below links for more information about Antoine and AVC hospitality
His Vision
To be a leader in bringing Emotional Intelligence into our daily lives
His Mission
To assist people to reach their own targets and their Company’s ones
His Plus
After Training & Coaching’s periods, an adjusted assistance can be provided

4. His S’gnature
PEOPLE PERCEPTIONSENSES
Emotional Intelligence is a set of emotional and social skills. Emotional Quotient (EQ)
is estimated to account up to 45% of job success
IQ alone is not enough. Emotional Intelligence is proven to be a key indicator in
human performance and development
It all starts with the senses and each of us has its own way to perceive, to analyse,
to understand and to react to its environment.
Developing & Preparing People
An innovative and inspiring approach
through Senses, People and Perception

5. 1 day
2,5 days
1 day
• Training: developing People
The success of a Company depends on its main asset: its People!
Our approach to train is unique and truly inspiring
Developing & Preparing People
• Customized Customer Service program TBA
“Tell me and I forget. Teach me and I remember. Involve me and I learn.”
-Benjamin Franklin -
• Handling Emotions: A key to success
• Marketing & Sales: BE the difference
• Making a decision: Purpose first
• Training: developing People
• Customized Customer Service program

6. Benefits for the Attendees
Developing & Preparing People
BETTER:
• Understanding of themselves, each other and its environment
• Approach of a Relationship
DEVELOP:
• Their self-perception and confidence
• Their self-expression abilities
• Their creativity to positively surprise
• Their creativity to better cope with challenges
• Their self-motivation capabilities
• A stronger focus on their Guests, Partners and Objectives
• A stronger and sustainable sense of business
• A stronger sense of loyalty towards your Company

7. • Coaching: preparing People
Because Talents need a particular attention and a customized development
program, because HR teams might not have always enough time to focus on one
person, AVC hospitality listens to your Wants, understands your Talent’s Needs
and designs a program accordingly to both Wants and Needs
Coaching is a One-to-One development process to help the Coachee to:
Blossom | Improve his/her performance | Reach his/her target(s)
To prepare the Coachee to:
New challenges | New responsibilities
Coaching is focusing on the Coachee’s personal behavior, attitude,
perception, vision, understanding, values, principles and perspectives
EQ-i 2.0 assessment before designing a program is highly recommended
Coaching is a perfect support for HODs, EAMs and GMs
Developing & Preparing People

8. What Coaching does for the:
Developing & Preparing People
IMPROVE:
• Self-awareness and confidence
• Ability to think and to act more strategically
• Working relationship
• Leadership skills
• Results
• Reveals Talents and develop Potentials
• Improves Team’s performance
• Decreases the turnover ratio
• Improves cost management and profitability

9. • Consulting: a flexible Approach
Our fields of expertise:
Consulting is to assist Corporates, Investors and Owners
Developing & Preparing People
Select the right candidate – We use the EQ-i model assessment
Elaborate and monitor your Marketing and Sales strategies
We assist you to:
Design appropriate training modules based on surveyed needs
Put your property back on track
Design appropriate Talent’s development program
based on surveyed needs
Recruiting
Marketing & Sales
Pre-opening training
Train your front liners
(hotels | restaurants | banks | retails | airlines | airports…)
Building training
Building development program
Hotel facing difficulties

10. F
O
P
Flexibility: Our Clients use our consulting services as per their Wants & Needs
Objectivity: We give objective opinions & advices to ease our Clients’ decisions
Our flexibility & objectivity at the service of our Clients’ sustainable Profitability
Developing & Preparing People
Benefits

11. Thank you for your attention
To develop in a efficient & innovative way your
Teams’ performances and your profits
please contact us now:
antoine@avchospitality.com
HP: +62-815 1303 0622
Developing & Preparing People