Brandi Hyatt has over 15 years of experience in customer service and administrative roles in the healthcare and automotive industries. She has a bachelor's degree from Central Michigan University. Her most recent role was as a Nurse Staffing Support Clerk at Genesys Regional Medical Center from 2008 to 2015, where she was responsible for staffing the hospital and applying union contracts. Prior to that, she held executive assistant and customer relations roles at companies including The Morris Companies, BMW of North America, and DaimlerChrysler Motors Corporation.

1. Brandi Hyatt
126 S. McKinley Rd. Flushing, MI 48433
(810)423-7592
brandidolfi@hotmail.com
PROFESSIONAL EXPERIENCE
Genesys Regional Medical Center 8/08-9/15
Grand Blanc, MI
Nurse Staffing Support Clerk
Nursing Administration
Responsibilities involve assisting the Nursing Department in all aspects of daily operations. I was
responsible for staffing the hospital with the proper medical persons needed every four hours. I knew and
applied three separate union contracts. I was responsible for reporting, data collection and payroll. I was
in constant contact with medical staff and mangement.
The Morris Companies 4/06-1/08
Rutherford, NJ
Executive Assistant
Responsibilities included all aspects of Executive communications for the four principals of a major
commercial builder in the NY/NJ region.
I performed basic office duties as needed for Company Attorney, CEO, President and Vice President in a
professional setting.
BMWofNorth America 3/03-1/06
Woodcliff Lake, NJ
Executive Customer Relations Representative
In this position I was responsible for responding and resolving customer concerns and correspondence by
letter, email, phone and internet communication to the President of BMW of North America in a timely
manner. Matters include legal, escalated and executive issues, technical issues and marketing. I worked
daily with BMW Service Centers,Sales, Parts and Engineering Regional Market Teams.
My accomplishments included a performance review rating of 107% goal on average. I was able to
negotiate settlement agreements with customer’s attorneys and avoid litigation.
DaimlerChrysler Motors Corporation 3/99-11/02
Auburn Hills, MI
Senior Staff Customer Service Representative
In this position I worked to resolve customer service issues at the National Customer Relations Call
Center. I was responsible for correspondence on the letter, email, phone and internet communication
teams, to create customer loyalty and satisfaction. My daily duties involved heavy communication and
negotiation with the dealers and market teams to achieve mutual goals.
Education:
Central Michigan University

2. Bachelor ofScience
Interpersonal and Public Communication
Psychology
ReferencesAvailable Upon Request