1. Bruce Palmer
102 Lillian Lane, Somerset, PA 15501
plmrbrc@gmail.com, 814-248-2944
EDUCATION
Bachelor ofArts: Geography and Mathematics Minor
University of Pittsburgh at Johnstown January 2010 - December 2014
Geographic Information Systems (GIS) Certificate
University of Pittsburgh at Johnstown December 2014
PROFESSIONAL EXPERIENCE
92G Food Service Specialist
United States Army National Guard
February 2007 – Present
 Awarded Food Service Position at the culmination of 8-weeks basic training and addition
8-weeks of intensive, specialized food service training
 Preparing meals for over 300-600 personals. Responsible for 2-5 soldiers in squad
 Supported battlefield operations and provided food and supplies for over 500 soldiers
 Supplying equipment to personnel and having accountability for equipment
Awake Overnight Representative
Invisions Human Services
April 2014 – Present
 Provide very customized supports for people of all ages with intellectual, physical,
neurological and other disabilities
 Provide transportation, communication, and other necessary assistance to each person
supported related to medical or other emergency situations
 Implement and document all supports as specified in the Individual Support Plan
Customer Service Representative
Health Net FederalServices
June 2014 – Present
 Assisting Service members, veterans,and their family members to understand their
Tricare Insurance benefits, rules, and regulations in a call center environment
 Navigating through various systems for authorizations/referrals for patients and editing
the information if needed

2. ADDITIONAL EXPRIENCE
Veteran Representative
Three Wire Systems
November 2012 – September 2013
 Provided Veterans and Service Members with pertinent program information and
additional career,housing and benefit resource referrals in a call-center environment
 Conduct orientation sessions with the Virtual Collaboration Tool (VCT) for new and
existing clients; including, but not limited to, basic troubleshooting, accessing and using
the program
PROFESSIONAL AFFILIATIONS
Military Veteran Program January 2010 – December 2014
Geography Club September 2012 – December 2014
CLEARENCES and CERTIFICATIONS
Secret Security Clearance February 2007 – February 2017
CPR/AED Adult Certified, American Red Cross May 2014 – Present