1. James Bradley Abernathy
Objective
Experience 2013- present AT&T Tallulah, LA
Manager Network Services SD&A
 Managed crews of technicians who engage in installation and
maintenance, provisioning, dispatch, and testing activities at the
customer site or a company location for POTS, Special Services,
Designed Services, Data Services, U-verse or related power
equipment
 Reviewed technician performance and provides feedback and
coaching to technicians designed to address performance issues
 Conducted safety and quality inspections to ensure high quality
and safe performance by technicians. Identifies and removes
roadblocks to safe and efficient performance by technicians
 Work with Dispatch to ensure that work is effectively assigned.
Ensures that technician training is complete. Administers
discipline to technicians and makes recommendations concerning
long term suspensions or terminations of technicians
 Address and resolve customer complaints or service issues.
Receives technician grievances and resolves them at the step
one level as appropriate
 Handled other issues related to union matters, as necessary
 Ensured that all functions are performed in a timely fashion to
meet customer and company specifications
 Responsible for planning, organizing, and directing all operations
with respect to installation support, service and major moves,
adds, and changes
 Responsible for technician time reporting, payroll, and on-call or
vacation scheduling
 Responsible for utilizing Management Systems &
Operational Control (MSOC) techniques to manage employee
efficiency, performance, and customer service
2007-2008 Mississippi College Clinton, MS
Reserve Officers' Training Corps Instructor
 Duties and objectives related to recruitment, administration, training,
retention, and commissioning of Army Reserve Officers' Training
Corps (ROTC) Cadets
 Provided command-wide specialized support in the functional areas
of Cadet Recruitment
 Military Science Instruction, Retention and Training and Military
Science Field Training.
Jba01@bellsouth.net2025 Cherry Street
Vicksburg, MS 39180
(769) 203-0415

2. 2000- 2013 Bellsouth Telecommunications Vicksburg, MS
Central Office Electronic Technician
 Lucent 5ESS Technician
 Alcatel OTDR Test Equipment
 T-Berd SONET Test Equipment
 T-Berd DS0, DS1, and DS3 Test Equipment
 Titan 5500 Digital Access Cross Connect
 Adtran
 Cisco
 Tellabs
 Fujitsu Flashwave DWDM (Dense Wave Division Multiplexer)
 DMX192
 Lucent DDM2000
 Lucent DDM1000
 DSX Wiring
 Main Frame Distribution Wiring
1999-2000 Star-Tech Marine Berwick, LA
Marine Electronics Technician
 Radar Repair/Installation Technician
 VHF Radio Repair/Installation Technician
 GPS Repair/Installation Technician
1998-1999 Tulsair Beechcraft Memphis, TN
Avionics Technician
 Aircraft Line Maintenance Technician
 Avionics Bench Technician
 Avionics Installation Technician
 Completed Rockwell Collins Pro Line II Course
 Completed Rockwell Collins TCAS/TDR-94D Self Study Program
1997-1998 Raytheon Aerospace Madison, MS
Avionics Bench Technician
 Radar Repair Bench Technician
 Collins Electronic Flight Display Technician
1990-1996 United States Navy
Electronic Technician
 Final Approach Air Traffic Control Radar Technician
 Departmental Quality Control Inspector
 Petty Officer-In-Charge on Ships Damage Control Team
 Received Three Letters of Commendation from Admiral

3. Education 2015 AT&T Elite Manager Training Orlando, FL
 Engagement Skills
 Coaching Skills
 Employee Relations
 Operations
2015 AT&T DirecTV Manager Training Nashville, TN
2015 Harvard Manage Mentor Continuing Ed
 Team Leadership
 Leading and Motivating
 Managing Upward
 Presentation Skills
 Decision Making
 Diversity
 Coaching
 Delegating
 Developing Employees
 Difficult Interactions
 Feedback Essentials
 FMLA and LOA Process Training
 Time Management
 Stress Management
 Establishing Simple Goals
 Performance Appraisal
2008-2010 Bellevue University Bellevue, NE
 Bachelors of Science in Business Management Degree
2002 Lucent Technologies Orlando, FL
 Lucent 5ESS Hands On Training
2000-2001 Bellsouth Telecommunication Jackson, MS
 SONET Computer Based Training
 Litespan 2000 System Overview
 Litespan 2000 System Operation
 TITAN 5500 Fundament Concepts
 Principles of Digital Technology
 DSLAM Turn-up Job Aid
 Fundamentals of Fiber Optics
 Broadband Overview

4. Education 1996-1997 Delta State University Cleveland, MS
 Physical Education Major
 Student Baseball Athletic Trainer
Education 1991-1992 United States Navy NTC Millington, TN
 Micro Miniature Component Repair
 Digital Data Concepts and Training
 AN/SPN-46(v) 1 Automatic Carrier Landing System Training and
Troubleshooting
Education 1991-1991 United States Navy NTC Great Lakes, IL
 Basic Electronic Training and Troubleshooting
 Basic Transmitter/Receiver Training and Troubleshooting
 Basic Radar Training and Troubleshooting